Mercedes-Benz of Asheville

After regular service oil leak on my garage floor - back to Skyland service on my 2012, 350 bluetec - told oil leak on oil cooler unit, it is a 14 hour job after 4 days we are told air leak on the turbo, wi to Skyland service on my 2012, 350 bluetec - told oil leak on oil cooler unit, it is a 14 hour job after 4 days we are told air leak on the turbo, witch are located on top of engine. This means they needed to remove the turbo on top of the engine intake and part of intake to get to the part that was leaking. I requested to see the car in the repair bay, we I got there I saw the hole top of the engine parts intake, turbos, plastic parts taken off. What I did not like to see is my car parts just in used boxes and some on the floor laying around, how about a nice rack cart for a nice car and its parts. I left and every day I was told we are getting parts and we still working on the air leak. My opinion they can not put the parts back together. After exactly 2 weeks I get the car back all done running great I was told. I drive the car and I hear air blowing all the way home coming from the engine. Contacted Mercedes Benz of America and spoke to a customer service guy. He told me take it back its ok ( very friendly ). I insisted. I will never take the car back they do not have mechanics that are trained to fix my car, As they also service Jeep, Mazda, and a few other cars there, maybe it was the Mazda guys turn to fix Mercedes that day!! Any ways it toke the car the next day to Carlton Mercedes of Greenville, Sc. Test drive there , yes air leak intake. Give us a week, after that may phone calls we need to order an other part and this part is on back order from M-Benz it has been 2 weeks today and the car is at Carlton so a total of ( 1 month ) now for a car that's not old and has 41K miles. Todays date12/10/2013 and the car is sitting at Carlton waiting for parts that only default by wrongful installation or reassemble at Skyland. Do not go there. Skyland or Mercedes are very nice but nice does not help me how about we are sorry and we can give you a car. No, I just don't have my car and nice people do really not give a hoot More

No pressure from sales department. Great salesman and dealership for return service! It has been a pleasure buying a new car! Great group of people to work with across the board. dealership for return service! It has been a pleasure buying a new car! Great group of people to work with across the board. More

We went in for service on my ML350 and liked a new ML model on the floor. Our long time sales representative, Jeremy Shea, was excellent in helping us make the purchase. He has always been knowledgeable model on the floor. Our long time sales representative, Jeremy Shea, was excellent in helping us make the purchase. He has always been knowledgeable, courteous, accommodating and non pushy.This was true on this experience as well. We could not be more pleased. Other considerations: 1. The entire staff from the sales dept to the service department are always friendly an accommodating. 2. A special note should be made for service consultant Darrell Inman who always delivers top performance and did again on prep on this unit. 3. The paperwork part was easy, facilitated by Kathy (I think I have her name right). 4. It is nice, too, when both the owner and the general manager make an effort to see us and congratulate us on our new purchase. Jeremy and Skyland are the best and we will certainly be return customers. More

Skyland Automotive was the 3rd Mercedes-Benz dealer that I visited before purchasing my new car and I'm extremely happy that I found them. I live in Knoxville, TN but drove to Asheville, NC to purchase my v I visited before purchasing my new car and I'm extremely happy that I found them. I live in Knoxville, TN but drove to Asheville, NC to purchase my vehicle due to the exceptional level of customer service I was provided. I dealt with several salesmen at other dealerships before I contacted Brad Belcher at Skyland and I noticed an immediate difference in Brad's commitment to customer service. He went above and beyond the call of duty to make my car buying experience easy and enjoyable. I would recommend Brad Belcher and Skyland Automotive to anyone shopping for any car, new or used. They provided great service and I will definitely be a repeat customer. More

My experience was fabulous. Sam King took time to explain great details, followed up with a call to ensure my satisfaction. Everyone at the dealership made me feel special and cared for. Sam worked explain great details, followed up with a call to ensure my satisfaction. Everyone at the dealership made me feel special and cared for. Sam worked very hard to be sure I was pleased and felt good about the car, the deal and service. This is the third car Sam has helped me with and he is truly a gentleman and a knowledgeable sales person. My experience with Merecedes service has been exceptional. Darrell and Charlie in service have been honest and great service providers. I would highly recommend this dealership. There is a reason they have been successful in Asheville for so long. More