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Mercedes-Benz of Asheville

Fletcher, NC

Overview
Reviews
Vehicles
4.6
136 Reviews
Call Dealership (828) 609-1500

649 Airport Road

Fletcher, NC

28732

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Showing 136 reviews

May 13, 2023

An overall A+ for John “Jackson” Jackson and his team at Fields. Grateful to him for making sure we had the most enjoyable experience purchasing our new SL63AMGbiTurbo4Matic. Thank you Jackson !! More

by BILL WHITE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Jackson GM, Kelly Rock
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Helpful
May 06, 2023

Sommer and the technician were great! Very thorough and explained every step of the way! More

by Jimmy.sexton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nicholson, Tara Lloyd, Joseph Delvecchio, Sarah Hamill, KYTE FERRELL
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May 06, 2023 -

Jimmy.sexton responded

Sommer and the technician were great! Very thorough and explained every step of the way!

May 08, 2023 -

Mercedes-Benz of Asheville responded

Thank you for leaving Sommer and the Mercedes-Benz Asheville team a five-star review! We are happy to read you had a great service visit. Until next time!

Helpful
April 21, 2023

Darrell was great and very polite. Kept us informed during the process. The cafe was an additional treat. More

by Jwoodyappraisals
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Curt Brown
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Apr 21, 2023 -

Mercedes-Benz of Asheville responded

Thank you for sharing your experience at Mercedes-Benz Asheville. We're so glad to hear that Darrell provided great service and kept you informed throughout the process. We appreciate your business and hope to see you again soon!

Helpful
April 15, 2023

10am appointment for a tire to be replaced and it took until 4pm. Pathetic beyond belief More

by Mmarmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan Hardin
Report | Print
Apr 19, 2023 -

Mercedes-Benz of Asheville responded

I am disappointed to hear that your vehicle's tire replacement was not completed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Kyte Ferrell - Service Manager - 828-609-1500

Helpful
April 01, 2023

They were very helpful and responsive. The team worked well and answered all my questions. Very good service level More

by bwa913
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler was very helpful. , Sarah Hamill
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Apr 03, 2023 -

Mercedes-Benz of Asheville responded

Thank you for the 5-star review of Mercedes-Benz Asheville! We truly appreciate your feedback!

Helpful
March 07, 2023

Great people to work with very professional and and beautiful place to sit while waiting on your car repair. More

by Sue Garrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Rogers, Sarah Hamill, Curt Brown
Report | Print
Mar 07, 2023 -

Mercedes-Benz of Asheville responded

Sue, this means a lot to our team! We appreciate the kind words about our staff and our facilities. have a great rest of your day and drive safe until we see you next! From all your friends here at Mercedes-Benz Asheville.

Helpful
March 06, 2023

Vey fast and prompt Sevice, Kelly rock did as she said she would do , highly recommend, and would buy from Mercedes again. More

by Smithchris 399
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Rock
Report | Print
Mar 07, 2023 -

Mercedes-Benz of Asheville responded

Thank you for the review! We appreciate the kind feedback about Kelly and hope to see you back again at Mercedes-Benz Asheville. Safe travels!

Helpful
February 21, 2023

Very accommodating, very professional had everything worked out before we arrived to pickup new vehicle up. All the issues were taken care of and deal was very smooth. One of the best dealerships I’ve e More

by murphy737
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin, Kelly Rock
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Asheville responded

Your review is everything we hope to see! we're elated that Kelly and Nathan had everything ready for your arrival and made your experience smooth. Thank you for all your support of Mercedes-Benz Asheville. Drive safe and take care!

Helpful
January 06, 2023

A first class dealership, staff at all levels are professional, caring and very responsive. Sales and Marketing team is exceptional. Service staff are experienced and responsive, clearly well trained More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Hardin, Raphiel Rodriguez, Kelly Rock
Report | Print
Jan 08, 2023 -

Mercedes-Benz of Asheville responded

Peter, your five-star review for Mercedes-Benz Asheville made our day! Thanks so much for your support.

Helpful
December 30, 2022

Darryl Inman and his team provided an excellent service experience.. I consider Darryl one of the best of the many attributes of owning a Mercedes. Thanks. More

by cfking5689
Recommend Dealer
Yes
Employees Worked With
Tony Sellers
Report | Print
Dec 30, 2022 -

Mercedes-Benz of Asheville responded

Thank you for the great review! We appreciate the kind words about Darryl and hope to see you back again at Mercedes-Benz Asheville!

Helpful
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