Mercedes-Benz of Asheville

What a great experience… Very professional and accommodating… I’ll do it again in a couple of years! accommodating… I’ll do it again in a couple of years! More

AS USUAL A GREAT EXPERIENCE. WORK PERFORMED AS REQUIRED AND WITHIN A REASONABLE LENGTH OF TIME. ALSO A WONDERFUL BREAKFAST AT MATTIE'S CAFE. DARRELL HAS BEEN MY ADVISER FOR WORK PERFORMED AS REQUIRED AND WITHIN A REASONABLE LENGTH OF TIME. ALSO A WONDERFUL BREAKFAST AT MATTIE'S CAFE. DARRELL HAS BEEN MY ADVISER FOR YEARS AND WITHOUT A DOOUBT HE IS A REASON I RETURNED WHEN I NEEDED A NEW CAR. PEOPLE BUY FROM A DEALERSHIP BECAUSE OF THE SALES DEPARTMENT; BUT USUALLY RETURN BECAUSE OF THE SERVICE DEPARTMENT AND KYTE FERELL, SALES MGR. IS A GEM. HE IS GREAT ON EXPLANATIONS AND TENDS TO EVERY DETAIL; More

Excellent service. Russell is friendly and efficient. A real person answers phone when you call. Russell is friendly and efficient. A real person answers phone when you call. More

Courteous employees followed by great service. Always on time. Easy to book appointments on line. Thanks Nate! Always on time. Easy to book appointments on line. Thanks Nate! More

Excellent employees and service also ,the cleanest dealership I've ever been in. They go out of their way to take care of you. dealership I've ever been in. They go out of their way to take care of you. More

Good service, knowledgeable, precise with their quote Just took a long time to get an appointment Just took a long time to get an appointment More

Great service! ! Very much in touch with every aspect of my service. Extremely responsive and kept me up to speed the entire process. Definitely recommend! ! Very much in touch with every aspect of my service. Extremely responsive and kept me up to speed the entire process. Definitely recommend! More

The service was superb! I called for an appointment & they're able to get back to me quickly & schedule me. Nathan was very attentive to customer as I walked in ( that gest I called for an appointment & they're able to get back to me quickly & schedule me. Nathan was very attentive to customer as I walked in ( that gesture of acknowledgement " I see you, I just can't be there right away because...is something you seldom see now) & keeps me updated with the progress of my service while I wait. The added bonus of food service was excellent! I'm going back to Asheville for it's able to service my car same day where other place I have to drop it off for same service. You can't pass up the speed of service as it saves me time & able to do other things in one day! Other staff in other areas were friendly & of course you always find that "one" that don't bring their "A" game compared to others. Overall, Nathan's wonderful service exceeds! More

Called me promptly. Followed up timely. Negotiated fairly. Closed purchase quickly. Followed up after the purchase to make sure everything was good. Followed up timely. Negotiated fairly. Closed purchase quickly. Followed up after the purchase to make sure everything was good. More

I do not and have not received return phone calls from the subject MB dealer for vehicle maintenance services for my (2) MB vehicles. I began purchasing Mercedes-Benz since 1985 primarily for the previous the subject MB dealer for vehicle maintenance services for my (2) MB vehicles. I began purchasing Mercedes-Benz since 1985 primarily for the previous superior dealer service standards we received by MB dealers in NY State. I have begun to buy from your competitors due higher quality standards of service responsiveness compared to this prevailing issue within the Asheville MB dealership. More