Mercedes-Benz of Atlanta Northeast - Service Center

Great Service At Atlanta Classic It's a shame when you have "no" problem with spending your hard earned money for service at Atlanta Classic. Bobby Waites is my adviser and I trust hi It's a shame when you have "no" problem with spending your hard earned money for service at Atlanta Classic. Bobby Waites is my adviser and I trust him like family. If he says I need it, I get it! His concerns for both my cars (CLS 500 and SLK 350) are like they are his own. The facility itself is like driving up to a 5 star hotel where the very polite greeters open your door and usher you into the elegant waiting room. While there you are offered beverages of all kind and televisions situated to view from any area. I could go on and on, but I will not trust my cars with no other facility than Atlanta Classic. Again, thanks Bobby and Atlanta Classic More

Horrible Experience followed up by defensive Owner I had an awful experience with John C. Sageder, who was a bully, rude and offensive to me, a customer. John is a terrible excuse for a manager. My ca I had an awful experience with John C. Sageder, who was a bully, rude and offensive to me, a customer. John is a terrible excuse for a manager. My car was damaged while in the care of the Collision Center and John refused to listen to me as a customer. He was allowed to talk down to me, and tell me what they were not going to do. He was support by the owner, Joanna Ellis. When Ms. Ellis called me she stated that she stood by her manager and supported his decision. What type of owner of a renowned company would support an employee and allow them to degrade and abuse a customer? I have totally lost respect for this corporation. I have been a member of the Mercedes Benz family since 2002 and never had an experience such as this. I guess when you have a lot of customers, customer service is not at the top of the priority list. In business we must never forget that without the support of our customer we would not be able to own, operate, or be an employee and have a successful business without the customers patronizing the business. Ray Kroc said it best, " If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours". More

Great Service ACC has top notch service and state of the art facilities. I am always treated with respect and provided with excellent service. They always go abov ACC has top notch service and state of the art facilities. I am always treated with respect and provided with excellent service. They always go above and beyond what is required of them. This is the only Mercedes dealership that I use in the Atlanta Metro Area. John Carter More

Great Customer Service We had an issue with a tire on our new sedan and had already traveled to another state with it. Our salesman, Bruce Wile, was a huge help in getting We had an issue with a tire on our new sedan and had already traveled to another state with it. Our salesman, Bruce Wile, was a huge help in getting this tire traded out. We were impressed from the beginning with the professionalism and great attitude of Bruce and Bryant Hall in the service department. We wholeheartedly recommend Atlanta Classic Cars and Bruce Wile. More

Excellent Care My service guy, Mr. Hall, is so polite and bends over backwards to make my visit as pleasant as possible. Love the service provided by this young man. My service guy, Mr. Hall, is so polite and bends over backwards to make my visit as pleasant as possible. Love the service provided by this young man. More

Deplorable Service Department - Awesome Sales Process If I could rate this service department with 0 stars I would. Let me caution all buyers who are contemplating purchasing a MB from this dealer. Firs If I could rate this service department with 0 stars I would. Let me caution all buyers who are contemplating purchasing a MB from this dealer. First off the sales process is awesome, but the service department is absolutely awful. I have purchased two Mercedes Benz's from this dealer (CLS550 and CLA250) and it takes a week to get an appointment from the service department. This is not my first attempt at trying to schedule service in fact all four times I have called the standard default is 1 week as much as 2 weeks to do the most minor of things. You are better off buying a F-150 from a service perspective. Again the sales department is great, but the service department is a flipping joke. The service manager would not even return my call, rather sends me a silly email asking me to rate my experience and hence this review. After spending $135K you would think they would treat their customers better. More

Fast, friendly, professional, caring I had a very good experience with Atlanta classic cars, and Bobby Waites was an awesome service provider. I couldn't speak any higher of him. He took I had a very good experience with Atlanta classic cars, and Bobby Waites was an awesome service provider. I couldn't speak any higher of him. He took me multiple times without a appointment. And he was never rude to me or questioned what I had to say. The detailing department was also very professional. Never had my car look sogood. So good that I come back with my other cars that aren't Mercedes to get them cleaned. I just wish that hey could service other cars and not just Mercedes. Thank you so much Atlanta Classic Cars, and Bobby Waites for this wonderful service. More

Car gets taken care of by Kim and her team at ACC We bought a gorgeous GLK recently. It's got no issues but I'm not the luckiest driver. First, I got a nail in a tire. Called Kim and asked about th We bought a gorgeous GLK recently. It's got no issues but I'm not the luckiest driver. First, I got a nail in a tire. Called Kim and asked about the wheel and tire insurance we bought on the car. She said "no appointment needed, bring it any time". If the insurance claim is easy she makes it easier. Got that taken care of like 10 mins. Not long after, I hit a couple potholes and rocks on the roads of Midtown and one of my AMG wheel was victimized. It was like seeing the most beautiful thing hurt and damaged in a way that's no better than the end of the world. I emailed Kim again the night of labor day. The next morning she sent someone to call me for an appointment coz' wheel people are not there every day. We brought it and again Kim made it a breeze to get that taken of. We all know expensive cars need some insurance, but without the guaranteed service that is going to back that up any insurance would be a scam, to say the worst. In that sense, Kim and her ACC team are the reason why these premier insurance products are able to stand on their ground - the first class service that stands behind it is what makes them real. More