Mercedes-Benz of Atlanta Northeast - Service Center

Rick has always gone above and beyond for me and my family. One last year we had a reocurring issue with a tire, as I was leaving to go out of town the tire was flat again. Rick reassured me that he wo family. One last year we had a reocurring issue with a tire, as I was leaving to go out of town the tire was flat again. Rick reassured me that he would handle it, Rick had the car towed in and a loaner car driven to our house for my wife. That was awsome, Rick got the issue with the tire resolved, delivered the car back to the house for my wife. We are loyal ACC customer's and always sing your praises to anyone that has a Benz and needs a service home. Rick is the MAN!!!! More

Rick Casanova has been my service manager for two years. It has been an uninterrupted series of great customer service experiences with Rick. It is difficult to maintain quality across time. He is relentl It has been an uninterrupted series of great customer service experiences with Rick. It is difficult to maintain quality across time. He is relentlessly good at what he does. No excuses and no unevenness. Top-tier Mercedes Benz service manager. I cannot say enough. More

Could not be more pleased with the customer service provided by The Atlanta Classic Cars team, and in particular Christy Hicks. I have complete confidence in their ability to maintain my CLS 500 to th provided by The Atlanta Classic Cars team, and in particular Christy Hicks. I have complete confidence in their ability to maintain my CLS 500 to the standards established by Mercedes Benz. More

We have two Mercedes Benz vechicles, both units are serviced @ Atlanta Classic Cars because of Service Advisor Ms. Christy Hicks period. Christy has an eye for detail and she is a Professional. My serviced @ Atlanta Classic Cars because of Service Advisor Ms. Christy Hicks period. Christy has an eye for detail and she is a Professional. My humble opinion, Christy's definitely a Big Asset to Atlanta Classic Cars. Thank in advance, Floyd More

Christy is kind and does an excellent job keeping my car at its top performance. She is patient. And she answers my questions with good detail. There is care in the work she does. Chirsty is great at wha at its top performance. She is patient. And she answers my questions with good detail. There is care in the work she does. Chirsty is great at what she does. I very much appreciate all the service and great care she has given me and my car. More

After having been a customer of ACC since 2005, I have had nothing but good experiences from the time you arrive till you leave. Everybody at the dealership is friendly, courteous and very helpful. Kim Ca had nothing but good experiences from the time you arrive till you leave. Everybody at the dealership is friendly, courteous and very helpful. Kim Cates who has handled both of our cars is always helpful and friendly, it’s such a pleasure to deal with her. She is a true professional. Whenever I have to leave the vehicle, they always provide me with a loaner car and when I pick mine back up it is always washed and the Interior is cleaned, what more can you ask for, it’s always a great experience Thanks Marty G. More

To use Atlanta Classic, I must drive over an hour to the dealer. However, I continue to use Atlanta Classic for service primarily because of the personal, professional service I receive from Rick Casanova. dealer. However, I continue to use Atlanta Classic for service primarily because of the personal, professional service I receive from Rick Casanova. He always discusses the work needed prior to serving the car. He is very knowledgeable about the car and responds to any and all of my questions. During non service calls/trips, Rick is always available to discuss and answer any questions I have about the car. In addition, I appreciate the amenities provided by the dealer for customers waiting for their cars to be serviced and the fact that my car is cleaned inside and out at the completion of each trip for service. More

I've been a customer of ACC for over 7 years. Rick has been my service advisor for all of them, I've been more than satisfied with my overall experience at ACC. I always been treat honestly, promptly & th been my service advisor for all of them, I've been more than satisfied with my overall experience at ACC. I always been treat honestly, promptly & they are competitively priced! More

I just had my E-55 and my SL-55 in for service on the E, and some repairs for the SL. The reason I gave the entire experience with Atlanta Classic Cars a 5 rating in all categories of the survey is because and some repairs for the SL. The reason I gave the entire experience with Atlanta Classic Cars a 5 rating in all categories of the survey is because of my experience in dealing with Kim Cates. She is a customer service leader. She is a total professional and a complete pleasure to deal with. She took care of everything that I requested of her and she responded to my requests with immediate concern and care, and resolved all of the problems with both vehicles. One phone call, that's all it took to get everything handled. Kim is beyond courteous and mega efficient. She does what shes says she is going to do, when she says that it will be done. Solid platimum! That is the way I would describe her. The entire experience in dealing with this dealership and this service writer is beyond outstanding and should be held up as an example for other dealerships, not just Mercedes dealerships, but all dealerships to follow. More

This was my second vehicle from Atlanta Classic Cars. There were some issues the first time I took the car out of town. I was in a fairly rural area and there was no dealership within 100+ miles. Jesse There were some issues the first time I took the car out of town. I was in a fairly rural area and there was no dealership within 100+ miles. Jesse was monitoring emails even though she was off that day and took it upon herself to get in touch with me to help me get everything taken care of and back on the road again. More