Mercedes-Benz of Atlanta South

4/8/11 After posting my rating, I was contacted that day 4/8/11 After posting my rating, I was contacted that day by the service Manager, Peter Gaich. We discussed the services that were needed and my issue 4/8/11 After posting my rating, I was contacted that day by the service Manager, Peter Gaich. We discussed the services that were needed and my issues were resolved before the end of that week. I am "wiping the slate clean" and will see how my next service interaction plays out. ************************************************************************************* In late February, I filled out the Airport Parking request online requesting a navigation system update. On February 28, I received an email back from Mark Grimm thanking me for the request for the MBRACE installation. I spoke to Mr. Grimm later that week to explain that I wanted my navigation system updated, not an MBRACE upgrade. We clarified the issue and I provided Mr. Grimm with my flight schedule. The weekend prior to my departure, my tire pressure light came on. I had air put in the tire, but the light remained on. The following day, my tire was completely flat. I had a friend change the tire and we noticed that there was a screw in my tire. I called Kelly (my service rep) early that week and left a voice mail for him informing him of the flat tire and asking that in addition to the navigation system updated, that my tire be repaired or replaced and put back on my car. Kelly did not return my call that day so I called again, the next day, leaving another voice mail asking for him to confirm that he had received my first message. Kelly did call me back on that day and apologized for not calling back the previous day. We discussed what I needed done to my vehicle. Additionally, I also asked if a full-size tire would fit into the wheel well, and if it would, I wanted to order a full-size tire as a spare. Kelly informed me that a full-sized tire would not fit. I dropped my car off at the airport on Thursday morning, March 24 and notified MB of South Atlanta that it was ready for pickup. On the drop-off paperwork, I stated the work that needed to be done, including the initial request for the update and the tire repair or replacement. Kelly called me later in the day and told me that he did not have the DVD necessary to update the navigation system but he was trying to find one. He later called and told me that he had to order the part (DVD) and that I would need to bring the car in on another day for the update, but it could probably be done while I waited. If not, they could provide a loaner car. He also mentioned that my tire could be repaired since the screw was in the middle of the tire and that it would probably cost about $25 to repair. I told him that was fine and to go ahead and do the repair. At about 9:30 pm on Saturday, March 26, I received a text message that my car had been returned to the airport. When my flight arrived, I proceeded to the parking area and noticed that the donut was still on my car. I first thought that the tire had been repaired, but not put back on the car. When I looked in my trunk, I saw the tire, with the screw still intact sitting in my trunk. I was astounded and extremely angry that he tire had not been repaired! Due to flight delays, it was now approaching midnight, Saturday night; there was a horrible thunderstorm with torrential rain coming down, and here I was, a female - alone, having to drive on a donut, sometimes through standing water on I-75 to get home. I was praying the entire way that the donut would suffice. I can deal with the fact that a convenience item was not available, although Kelly did have over three week’s notice that I wanted an update that required the DVD, but the tire repair and replacement is a safety issue. This is a service that would only take 20 – 30 minutes at most and the dealership had my car for three entire business days. I cannot fathom why the repair was not done. I was not at all pleased with the service I received from a dealership that states that it “is striving to be the #1 Mercedes-Benz dealer in Georgia”. If they “are determined to provide [me] with the best car ownership experience that [I] can find anywhere”, they sorely missed the mark. The website also states that it “is setting the new standard for customer care”. I sincerely hope that the customer care that I received is not the new standard. More

I have worked with this dealership over the past two years, and they have always been great. I recently had an issue with the shut-off valve on my car and did not have time drop it off. I went in on a years, and they have always been great. I recently had an issue with the shut-off valve on my car and did not have time drop it off. I went in on a Saturday morning and the Service Manager told me about the Concierge Service that MB of South Atlanta offered for customers that were flying out of town. I agreed and parked it in their Preferred Parking at the airport. Bottom line.... I was so impressed with the level of service that I received and the constant communication throughout the process. Mark picked up my car from the airport and took it back to the dealership for service completion while I traveling for work. Kevin, my service manager called me that afternoon and discussed my service needs with me to ensure that I knew everything that was going on. After the service was completed, he called me back to let me know it was done and that everything was OK. On the date of my return, Mark called me and texted me to let me know that my car was back at the airport and that my parking was paid for the rest of the day. When I got back to my car, it was clean inside and out, and all I needed to do was go home and relax. It was one of the best service experiences I have ever had. I would recommend MB of South Atlanta to all of my colleagues and friends! More

This dealership was kind, welcoming, timely and super accommodating when they realized I needed an suv rental car to pick up Japanese friends from the airport. I am so grateful for all they did fo my Ben accommodating when they realized I needed an suv rental car to pick up Japanese friends from the airport. I am so grateful for all they did fo my Benz and for me. Kelly is always quick to respond, keeps me informed and honestly does a tremendous job. He truly is a great person. More

I received thoughtful and personal service from the moment I called to set up an appointment. Reception and handling of the checkin and service explanation was nothing less than exceptional. Follow t moment I called to set up an appointment. Reception and handling of the checkin and service explanation was nothing less than exceptional. Follow through and updates were timely and my car was serviced professionally. I have been coming to MB South Atlanta for many years and will continue to do so for any service or sales needs. Thanks to all who made this and every visit a pleasure. F.D. Haynes More

I am always pleased with the kindness and promptness of the service department at Mercedes-Benz of South Atlanta. Sometimes I do have to wait on my vehicle, but there are healthy refreshments available. Th the service department at Mercedes-Benz of South Atlanta. Sometimes I do have to wait on my vehicle, but there are healthy refreshments available. The best part...you get a free car wash after they service it! More

They was just great overall and the employee very nice to us.we just love the hold place and the experience we had with the dealership and employee and all the car,s we look at and tested drove.the delership us.we just love the hold place and the experience we had with the dealership and employee and all the car,s we look at and tested drove.the delership was just great and very friendly too my family andme. More

I was really please with everyone. Consumer service was excellent and right to the point. This was truly the best consumer service i have ever had with a dealership. I would recommend Mercedes-Benz of Sout excellent and right to the point. This was truly the best consumer service i have ever had with a dealership. I would recommend Mercedes-Benz of South Atlanta to anyone in search of a vehicle new or used. Job Well Done! More

Outstanding service! Made the buying of a car very easy! I was treated with respect and all of the employees were very knowledgeable of the car and met my needs. I also was most impressed with the airpor I was treated with respect and all of the employees were very knowledgeable of the car and met my needs. I also was most impressed with the airport parking perk. What a customer-focued organization. Thanks! More

GREAT overall experience No pressure to buy. Very nice GREAT overall experience No pressure to buy. Very nice people ! I would go back to this dealership if I ever get another car. They gave me a fai GREAT overall experience No pressure to buy. Very nice people ! I would go back to this dealership if I ever get another car. They gave me a fair price for my trade in and made sure I was happy with the price for the new car also. They took there time explaining all the details and options of the car. More

I have given the rating above because of The heart felt hospitality and demonstrated knowledge of the staff was extremely remarkable. I have been to many car dealers in this area, but this one stands out hospitality and demonstrated knowledge of the staff was extremely remarkable. I have been to many car dealers in this area, but this one stands out because of the genuine concern that they have for you as a person. I would certainly buy and recommend this dealership! More