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Mercedes-Benz of Atlanta South
Union City, GA
386 Reviews
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Showing 386 reviews
February 05, 2011
Under new management, and it's only gotten better. These guys are known in certain MB-savvy circles as the true class act in the Atlanta area. Peter Gaich in service is a superior individual, and heads up guys are known in certain MB-savvy circles as the true class act in the Atlanta area. Peter Gaich in service is a superior individual, and heads up a wonderfully competent service department. I've been frequenting this shop for more than 10 years, and have NEVER had an overprice/unauthorized work, just no problems whatsoever. I couldn't say that about my experiences with my Japanese luxury car. They have an airport parking thing that looks really attractive, although I haven't had the opp to use it to date. It took me 3 years to finally find my last MB, and I'm sure Alvin will have the patience to work with me for as long as it takes this time as well. Success to you MB of Atlanta - I'm sincerely glad I have the chance to be one of your customers. More
by inetd
Employees Worked With
Peter Gaich, Keith Smith, Warren Megerhans, Ivan (parts), Alvin Spruill (sales), etc
Helpful February 05, 2011
My car was checked for what I thought was a check engine light Icon. I called Peter about the issue. He provided me with service excellence. I have been having my 2000 E-320 serviced at MBSA for many years. light Icon. I called Peter about the issue. He provided me with service excellence. I have been having my 2000 E-320 serviced at MBSA for many years. There have been issues with the vehicle that I was in disagreement with in term of cost for services. The company has always worked out all problems with me and the outcome was a win-win relationship. I have recieved 5-Star on my car. I have been treated as a family member. We have developed a partnership. I take excellent car of my car. MBSA do their part in keep the car in excellent condition. The car is 10 years old and runs like a new car. I will continue my loyal relationship with the company. Thank You! MBSA. Ms Robinson More
by leeedwards
Employees Worked With
Peter Gaich
March 19, 2009
The service advisors are great at this dealer I have never been to a dealer where the advisors worked so well together like a family, even if I need a costly repair to one of my cars they realy seem to never been to a dealer where the advisors worked so well together like a family, even if I need a costly repair to one of my cars they realy seem to care, like a doctor breaking the bad news. some times I get upset with the car but if it needs to be fixed I will always Go to MERCEDES BENZ of SOUTH ATLANTA....... More
by sloan
Employees Worked With
Bryan, Kelly
December 20, 2008
I will never take my car back to this dealership. The same day I picked up my car from getting the Plan B service, my windshield washer light came on and then 2 days later, I noticed break problems. I co same day I picked up my car from getting the Plan B service, my windshield washer light came on and then 2 days later, I noticed break problems. I confronted the manager about this and told him I felt they never even looked at my car, but yet charged me $700 for bogus work. Of course they denied and gave some flimsy explanation as to why my car was malfunctioning. My advice to anyone going to this place is to stay on the premise the entire your car is being serviced. I wouldn't trust those people as far as I can see them. George P. More
by GeorgeJr
Employees Worked With
Thomas
November 24, 2007
I will never bring my Mercedes back to MB South Atlanta again for service! Pursuant to a 7:30 appt, I dropped my vehicle off for a Service B w/ Kevin Wade in the Service Dept. I was promised my completed again for service! Pursuant to a 7:30 appt, I dropped my vehicle off for a Service B w/ Kevin Wade in the Service Dept. I was promised my completed vehicle by early afternoon. When I did not hear from anyone by 4pm, I called to check status. Kevin did not call me until 5:10 pm to inform me that he was leaving at 5:30 (& Kevin informed me that I should be at the dealership no later than 6 pm if I wanted to "rent" a car from the Enterprise desk for the weekend), and that my car was not quite ready because he had a tech leave early. My car would not be ready until the following Monday!!! My husband spoke w/Kevin minutes after I did to explain that this was not acceptable. Kevin then acknowledged to my husband that "actually, the Service was never started." I am appauled that I was lied to in the initial telephone call and deceived to believe that work had begun on my car, when in fact my car sat for 9 plus hours on their lot untouched by the service department! I will never return to South Atlanta for service or to purchase another new vehicle, nor will I refer family/friends. I am extremely upset about the events today, and cannot believe that my car sat all day without anyone having the decency to call me to inform me that no service could be done on my car, especially since I am a longtime customer---I previously purchased two new cars from S. Atlanta. The company was not well-served by the actions of their employees today. More
by putkel
Employees Worked With
Kevin Wade
