Mercedes-Benz of Atlanta South

I own two MB. We took my SLK in for the engine module to be replaced. We went to purchase a new car from this dealer the night we were to pick up my SLK. My husband went to the service department to get the be replaced. We went to purchase a new car from this dealer the night we were to pick up my SLK. My husband went to the service department to get the car and waited about fifteen minutes to get the car pulled around. The guy pulls the car up, turns it off and walks in and hands my husband the key. My husband went out and got in the car only to find a dead battery. They failed to tell him they had just jumped my car off. He also noticed the fan blower was not working. My car had to be left at the service department once again. The guy that had pulled my car around walked back out the door and let the "F" word fly out of his mouth in front of my husband because he had cut the car off. I drove my SUV to pick up the SLK and was leaving the SUV for service. I hadn't been gone from the dealer for three to four minutes and noticed the ESP warning was on in the SLK needless to say I was furious. I pull over call my service advisor and have to wait for over fifteen minutes for him to pick up the phone. I told him the problem and he advised me not to drive the car home but to return to the dealer. He stated my car could decrease in speed at anytime. I ask if he was going to give me a loaner now that my SUV was also in the service department and he said he didn't have any. I ask what did he suggest I do. He told me to go ahead and drive the SLK home and he would put my SUV first in line for service and I could bring the SLK back the next morning. REALLY??? He had just told me not to drive the car home but since he didn't have a loaner, all of a sudden it is okay for me to drive the car home. I told him not to service the SUV I would be back to pick it up the next morning. This is the second time I have taken my car to be serviced and have something fixed on it only to drive away from the dealership and the problem still existed. I swore then never to use this service department but I was hoping since Jim Ellis had bought the dealership big changes had been made. Joke was on me! We are seriously considering cancelling the car we ordered. More

The valet parked my car and told me to wait inside and my service agent will get with me. I was waiting 45 and I still haven’t even seen the agent. I asked several employees everyone stated they did not know service agent will get with me. I was waiting 45 and I still haven’t even seen the agent. I asked several employees everyone stated they did not know where Julius was. I received poor customer service. Employees walked pass me as if I did not exist. I won’t be bring money of my vehicles back, nor will I recommend people to go to this dealership. More

Brought my car in worst mistake ever ( Again ) Raphael was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything g was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything good except oil change and rear tire. I questioned him as to why he changed and charged me 29.00 for the remote battery. When I was there June 9th and replaced it He stated " It' has to be done the part of the " A schedule maintenance... So I asked are you sure he said yes . I said I didn't get schedule A I received B service he said yeah that took. Smh the very next day lights came on in my car for brakes pads but he had marked them on the report as excellent. Please don't go to this dealership. More

The words I really want to say will be totally inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVE inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVER IN MY years on earth experience the treatment that I received at this dealership. They are complete racist, very opinionated and really don’t like people of color! I purchased my vehicle from a different location, and the differences between theses two locations are night and day! Justin. Was my services adviser who started out at first to be very caring but went completely left after my vehicle was crashed while at the south location. He tried to say my 2020 vehicle was like that when I brought it there. LIES!!! So here’s where things turned racist, now insurance is insurance full coverage is full coverage, no matter what company you are with, my vehicle was damage while at their establishment I totally feel that I shouldn’t be given a hassle when it comes to me securing one of their vehicles. BOTH woman who check you in their names don’t matter to me because they’re completely irrelevant, however both are very racist and I watched how they treated me versus them treating a white customer and it’s total night and day! They told me my insurance wasn’t accepted the one white lady went behind my back after I call my insurance company to verify my coverages and told the services manager that my coverage weren’t legit... I watched him call another number off my policy but before he did that he put the number in a system that came back as suspicious! Completely racists!! They wouldn’t never did that to a white person!!! The GM Andrew is a complete coward never came out to talk with me face to face just kept sending his service manager to deal with me after I requested to speak with him several different times. I will be going straight to corporate b/c the treatment I received had been totally unacceptable!!! At this point I want to returning the vehicle b/c of the services I received from the south location The damage done to my vehicle was no fault of my mine!!! They are racist racist racist!! More