Mercedes-Benz of Augusta

Found a 2004 Jaguar X-Type online. Applied for pre-approval online, the dealer sent a nice young man out in a brand new Mercedes to pick me up. I live about twenty-five miles from the dealership. pre-approval online, the dealer sent a nice young man out in a brand new Mercedes to pick me up. I live about twenty-five miles from the dealership. Drove home in my new car. The whole process took about four hours. Mr. Cousins and Mr. Lee were very professional. The atmosphere was cordial and non-threatening. The car exceeded my expectations. I would not hesitate to recommend this dealership. Great experience! More

Mr. Brown's expertise, enthusiasm, and confidence he put forth was above excellence. His ability to smoothly transition throughout all the documents while explaining everything was extraordinary. While his forth was above excellence. His ability to smoothly transition throughout all the documents while explaining everything was extraordinary. While his "lane" is within the financial department, the experience I had with that department was made possible by Mr. Cousins. Often one person in an organization can ruin the perception for the entire team, the opposite is true as well, as is the case with Mr Cousins. His desire to sell me "the right car for me" was refreshing, I did not at any time feel pressured to buy a car that I was not looking for, in fact he stated "if we don't have your car on the lot, we will find it". I must admit, I walked in to the dealership for the first time in early April and did not buy my wife's CLK until this past week. Throughout that entire time, over 60 days, not once did I receive any form of pressure, which was nice, but also speaks to the integrity and professionalism of Mr. Cousins. Mr. Cousins's energy, willingness to go the extra step, and put simply, his people skills, are on par with that of an excellent organization. I simply cannot put into words the exceptional performance of this team of professionals. More

Wonderful staff, Sales and service ! would recommend to all my friends who drive Mercedes, as well as other high line cars. I had a great experience dealing with the service and sales departments at Merced all my friends who drive Mercedes, as well as other high line cars. I had a great experience dealing with the service and sales departments at Mercedes Benz Of Augusta!! Napolean Clayburn is such a great salesperson !! More

Mr Pierce is an outstanding professional salesman who will go the extra mile to get you into the car of your dreams. I have nothing but highest confidence in him and the financial people at this dealersh will go the extra mile to get you into the car of your dreams. I have nothing but highest confidence in him and the financial people at this dealership. I highly recommend him and this dealership. More

Service Manager was very disrespectful about wanting a loaner car returned even thou work to my car was not complete. He stated that my car was drivable and the remaining item would be mailed to me. My re loaner car returned even thou work to my car was not complete. He stated that my car was drivable and the remaining item would be mailed to me. My response was to clarify that ny car was damaged in there care, with no assistance from their service staff-a claim was requested from warranty by me, after dropping my car off - my car was later stolen with the key left with my vehicle, after recovery of the vehicle - they had to replace all the locks, recode the one key and purchase another one. After recieving the lock set after two weeks of waiting, one of their techs lost a spring needed to complete the work thus causing an additional week and a half wait for the replacement part. After stating that the additional key was on order two weeks earlier, it was discovered that it was not. The response I received from the Service rep and Manager was that we had their loaner car for a month. Daaahhh, I would have had my car back if they didn't damage it in the first place and it would have not gotten stolen. Not Mercedes fault says the Service Department since my car was stolen from the repair facility. I do remember that it was Mercedes that took three weeks to get the lock set in as well as their tech who lost a part needed to complete the job. More

Everyone was great to work with. E.L (I think and sorry if it is wrong), was great during the whole process and went above my expectations. Everyone went above my expectations. My family and I drove 6.5 if it is wrong), was great during the whole process and went above my expectations. Everyone went above my expectations. My family and I drove 6.5 hours to buy the 2008 R350. With that said, it was well worth it for the price and the buying experience. Thanks again. More

Sid Barron was very responsive and professional while we negotiated for a vehicle for an executive. Upon arrival at the dealership the car was ready and information was discussed about all aspects including negotiated for a vehicle for an executive. Upon arrival at the dealership the car was ready and information was discussed about all aspects including service. I recommend this dealership and sales representative. Thanks Sid! More

I have purchased several new and used high line cars, including other Mercedes Benz. My experience in buying a certified pre-owned Mercedes Benz from Sid Barron of Mercedes Benz of Augusta ranks at the including other Mercedes Benz. My experience in buying a certified pre-owned Mercedes Benz from Sid Barron of Mercedes Benz of Augusta ranks at the top. He was professional, courteous, knowledgeable, and did not waste my time nor attempt to "sell" me. I believe this is the best dealership experience I have had. More

Had a wonderful expereince. The staff was friendly and well mannered. They didnt push me to buy. Must admit being a female I was a little afraid to go car shopping alone, but I was treated with care and r well mannered. They didnt push me to buy. Must admit being a female I was a little afraid to go car shopping alone, but I was treated with care and respect. All my future cars will be purchased here. Free car washes. No appointments for service department. Beautiful show room, the atmosphere was relaxing. More