Mercedes-Benz of Augusta

Great customer service. Brad is awesome and very knowledgeable and passionate about his job. Always a good experience when taking our car in for service. Brad is awesome and very knowledgeable and passionate about his job. Always a good experience when taking our car in for service. More

Friendly staff. I like how you’re always kept updated o. the status of your vehicle while waiting in lobby or away from Dealership for repairs /maintence. Great serv I like how you’re always kept updated o. the status of your vehicle while waiting in lobby or away from Dealership for repairs /maintence. Great service. More

I got my mercedes e350 serviced today. My service advisor was Zachary. He always keep me informed of everything that is going on with my vehicle while in service. Excellent service adviso My service advisor was Zachary. He always keep me informed of everything that is going on with my vehicle while in service. Excellent service advisor. More

Very knowledgeable staff. Service manager, Tyrone and service advisor Zach such a pleasure to deal with. Service manager, Tyrone and service advisor Zach such a pleasure to deal with. More

Always a pleasure. The entire staff is very welcoming and polite. Service is excellent. Thank you, The entire staff is very welcoming and polite. Service is excellent. Thank you, More

Dropped off G550 which I purchased at dealership for 100,000 mile service and to fix the tire pressure sensors and brakes in addition to 100,000 mile service. They charged me to fix one sensor, then the 100,000 mile service and to fix the tire pressure sensors and brakes in addition to 100,000 mile service. They charged me to fix one sensor, then they called me and said the tire pressure sensor light came back on. Now I have no tire pressure sensor information on my dash. Barbara called to let me know that this happened during the test drive but offered no solution for the problem, just implied that it was a coincidence. I drove from Columbia, SC to Augusta, GA and dropped the vehicle off for 3 days and that is what I get. Spent $2000 and they didn’t care about fixing the problem. Thanks for nothing. More

Worst customer service in the service department. The customer service Manager, treated me, like a problem, instead of solving the issue at hand, which was my auto. I will never use this service depa The customer service Manager, treated me, like a problem, instead of solving the issue at hand, which was my auto. I will never use this service department They never call me for any updates on my vehicle while it was there. I would have to call them to find out, on what's the status of my vehicle, which was one of the reasons, i removed my vehicle from there services. The Service Manager showed no respect for the Mercedes-Benz Corporation, knowing that you have one of the top brand of Automobiles, you would think that, the service will be the same,..not at Mercedes-Benz of Augusta. I am still unappreciated of there service, and have plans to discuss with Corporation of Mercedes-Benz, about my experience with them! More

Great customer service and an excellent mechanical technician. Very satisfied with information about additional repairs! technician. Very satisfied with information about additional repairs! More

Prompt and timely service in a professional manner. For those reasons I have done business with this Dealership since 1988. For those reasons I have done business with this Dealership since 1988. More