Mercedes-Benz of Austin

I visited this dealership on approximately July 23, 2026 to sell my 2021 Mazda CX-5. After a walkthrough and inspection by Jacob, I received a verbal quote of $21,000. I was happy with this number and fully to sell my 2021 Mazda CX-5. After a walkthrough and inspection by Jacob, I received a verbal quote of $21,000. I was happy with this number and fully intended to return within the month to finalize the sale. Over the following month, Lonnie stayed in regular contact with me — following up consistently, which gave me the impression this dealership was serious and trustworthy. Because of that ongoing relationship, I did not pursue offers from other dealerships. I came back today, August 20, 2026, in good faith to close the deal. When I arrived, the quote had dropped to $16,500 — a $4,500 reduction on the same car with only 1,000 additional miles. The reason given was hail damage they claimed to have missed during the original inspection. I am certain the hail damage was present and visible at the time of the first visit and was simply overlooked during Jacob's inspection. When I raised this concern, the manager became loud and aggressive — behavior I found completely unprofessional for a dealership of this caliber. I was being financially penalized for their own inspection error. After significant back and forth I settled at $18,500. What makes this even more frustrating: within minutes of signing the paperwork, I received a text from Mazda Central offering me $19,000 for the same car. I showed this to Lonnie directly. The offer was right there in black and white — $500 more than what I had just signed for moments earlier. I want to be clear: I understand depreciation and market shifts are real. What I cannot accept is being quoted $21,000 after an incomplete inspection, being followed up with for an entire month in a way that discouraged me from seeking competing offers, and then being asked to absorb the full financial cost of that mistake. The timing of the Mazda Central offer made the whole experience feel even worse. To anyone selling their vehicle here — get every quote in writing before you leave the lot, and always get competing offers regardless of how attentive the follow-up is. A verbal quote based on an incomplete inspection is worthless. Jacob conducted the inspection. Lonnie was my point of contact throughout. Both should understand that this experience cost me thousands of dollars through no fault of my own. More

Jay and Caleb welcomed and treated me with great professionalism and courtesy through the process professionalism and courtesy through the process More

I had a fantastic experience with Hicham, Heath, and Nick at Mercedes Benz of Austin. The entire process was incredibly smooth and hassle-free. I want to express my sincere gratitude to everyone involved. at Mercedes Benz of Austin. The entire process was incredibly smooth and hassle-free. I want to express my sincere gratitude to everyone involved. More

Marcus Belton was a pleasure to work with. We had purchased a car at the Mercedes Benz of Austin, but after a few weeks we changed our mind. Marcus was incredibly understanding and took grea We had purchased a car at the Mercedes Benz of Austin, but after a few weeks we changed our mind. Marcus was incredibly understanding and took great care of us throughout the entire process. He worked hard to find a solution and made us a great deal that we were happy with. His professionalism, patience, and excellent customer service turned what could have been a stressful situation into a very positive experience. We truly appreciate everything he did for us and highly recommend working with Marcus. Good luck! More

Highly recommend you choose MB Austin for your next vehicle purchase or service. I particularly would like to single out Jed Schmidt for making our purchase a smooth and pleasant experience. Jed's atte vehicle purchase or service. I particularly would like to single out Jed Schmidt for making our purchase a smooth and pleasant experience. Jed's attention to service and customer satisfaction is to be commended. I would also like to acknowledge the general manager for his assistance insuring a smooth effortless experience. More

Mike Bartz was a pleasure to work with and the front office is very efficient. Thank you office is very efficient. Thank you More

Superb Service! I have been taking my MB in for service since we moved to Austin in 2021. Kleber Romani has been my Service Rep since my first visit. Kleber is THE I have been taking my MB in for service since we moved to Austin in 2021. Kleber Romani has been my Service Rep since my first visit. Kleber is THE BEST! I have never worked with a Service Rep as consistent, service oriented, knowledgeable, and friendly as Kleber. He is an all-star in my books. I know I can always count on him every time I am in for service! The dealership is very friendly as well, all great people and look forward to working with them when it comes time to buy my next new car! More

Terrible experience: I call to inquire about a demo vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model. vehicle that is being sold as a pre owned car but is one of the few exceptions where MBFS allows the new car lease programs to be used on this model. Salesperson #1 Kevin: Argues with me that a new car LEASE incentive is already included in the used car price online. Then hangs up the phone on me. I call back and ask to deal with a sales manager. Needs customer service training big time, I cant believe someone like this represents that store or the Mercedes Brand. Salesperson #2 Jay: Calls me asking how he can help, I told him im waiting for a sales manager. He says would escalate to a sales manager. Nice person on the phone 10/10 Salesperson #3 Charles: Calls me asking how he can help, I explain that I am waiting on the sales manager to help me with a vehicle. He says he will inform the sales manager and they will call me back. Positive person and good interaction. Salesperson #4 Elihu: Calls me asking me how he can help? I explain the situation but at this point I just tell him lets start over and try to get this lease done. He takes my info and then calls me back saying that Sales Manager said they cant sell a used car to me out of state which sounds like a bunch of nonsense... Overall nice person and interaction, not pleasant outcome. Not 1 sales manager ever called me back or got on the phone with me to see how my experience is or to ask if I still needed any help 1* More

after attempts at other area M-B dealers for service, i was rescued by M-B Austin. my advisor is as invested in my car service as i am. there is genuine care, transparency, knowledge & value. i now rest ea was rescued by M-B Austin. my advisor is as invested in my car service as i am. there is genuine care, transparency, knowledge & value. i now rest easy & look fwd to visits. More

MB of Austin treated me with fairness and kindness. This is the kind of dealership you want to be in! Anthony, Patrick, and Cynthia were fantastic and made the process simple! This is the kind of dealership you want to be in! Anthony, Patrick, and Cynthia were fantastic and made the process simple! More