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Mercedes-Benz of Austin

Austin, TX

4.7
1,304 Reviews

6757 Airport Blvd

Austin, TX

78752

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Showing 1,304 reviews

June 21, 2017

Anni Weis was fantastic! Anni Weis explained the details of each car. She wasn't high pressure sales. She answered each question very clearly. She was so easy to work with and More

by ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anni Weis
Aug 14, 2017 -

Mercedes-Benz of Austin responded

We want every customer experience to be just like yours! It's our belief that car shopping should be relaxed, informative, and exciting. :) We do our best to steer clear of high-pressure sales tactics and we appreciate you taking notice. Thank you so much for the review and taking a chance with us! -The Team at Mercedes-Benz of Austin

June 21, 2017

Excellent customer service and support Heath explained everything in detail and patiently addressed all my questions. He communicated with me on a regular and timely basis to keep me infor More

by Bgs1mb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Bracken
Aug 14, 2017 -

Mercedes-Benz of Austin responded

Earning a recommendation is the best compliment we can receive! Thank you so much for the kind words. Our team works extraordinarily hard to take excellent care of each customer who visits us. We look forward to serving you again next time. -The Team at Mercedes-Benz of Austin

June 19, 2017

Bit of confusion regarding service pick up I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, More

by atxdah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Daniel
Jul 01, 2017 -

Mercedes-Benz of Austin responded

We want to apologize for the inconvenience during your visit. It's always our goal to make each customer's visit smooth from start to finish and we're sorry for the misstep. Typically, a customer should only be notified when the vehicle is 100% completed, including the car wash. We appreciate you sharing your experience because it allows us the opportunity to look into what happened and ensure it does not continue. Please know that we greatly appreciate your business and look forward to serving you next time. -Nick Opinker, Service Director

June 17, 2017

Amazing Service and Atmosphere Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negati More

by Peter Tarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anni Weis, Minh Fogel
Aug 14, 2017 -

Mercedes-Benz of Austin responded

Peter, we are so thankful for your kind words and acknowledgements. Reading your review makes us proud of our team and what we do everyday. :) We recognize that at the core, a business is about people. With that in mind, we are always on the lookout for staff that is passionate about what they do and helping our customers! Additionally, we're so glad to hear that the complimentary coffee bar has been a pleasure for you to visit. We can't wait to have you back next time and wish you the very best. -The Team at Mercedes-Benz of Austin

June 09, 2017

Another Outstanding Experience As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one More

by PRowland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Jun 15, 2017 -

Mercedes-Benz of Austin responded

We aim to please and we love to hear about our staff going the extra mile for our customers. :) Thanks so much for taking the time to share and we look forward to seeing you next time! -The Team at Mercedes-Benz of Austin

June 04, 2017

Service on my Key Fob. Service on my Key Fob was excellent. However, I was not offered a loaner car initially when I made the service date which was a little inconvenient. More

by Stephen Soward
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Daniel
Aug 15, 2017 -

Mercedes-Benz of Austin responded

We appreciate the review, Stephen! We're sorry that you weren't able to receive a loaner car and hope you can understand that while we have an extensive fleet, sometimes we do run short. Loaners are available by request when you make your appointment and the team should be able to let you know at that time if a loaner is available to reserve. We're sorry if there was a miscommunication and hope to have another chance to serve you in the future! -The Team at Mercedes-Benz of Austin

June 04, 2017

Service B Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales More

by kkoer1330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 15, 2017 -

Mercedes-Benz of Austin responded

We're so glad to hear that everything went smoothly! Thanks so much for the review. :) -The Team at Mercedes-Benz of Austin

June 01, 2017

Professional & Timely Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highl More

by Kim McLean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna
Aug 15, 2017 -

Mercedes-Benz of Austin responded

Earning your recommendation is one of the best compliments that we can receive, Kim! Thank you so much for your support and the review. :) -The Team at Mercedes-Benz of Austin

June 01, 2017

Service Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. More

by Mercedes Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Burrow, Wade Wells, Jesse Jiminez
Aug 15, 2017 -

Mercedes-Benz of Austin responded

We appreciate the kind words and your support. Thank you for helping to spread the good word about our staff and dealership. :) -The Team at Mercedes-Benz of Austin

May 31, 2017

Very Good Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. More

by SMAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minh Fogel
Aug 15, 2017 -

Mercedes-Benz of Austin responded

We appreciate the review and are glad to hear that your visits do not disappoint! -The Team at Mercedes-Benz of Austin

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