Mercedes-Benz of Austin

excellent My experience with Rob Burge is great. Staff is always very helpful, staff is knowledgeable. I would definitely recommend this dealership to others. My experience with Rob Burge is great. Staff is always very helpful, staff is knowledgeable. I would definitely recommend this dealership to others. Thank you More

Service Great and quick service! Annie is awesome! I waited for my car and it didn't take long at all. I would recommend Mercedes on Airport! Great and quick service! Annie is awesome! I waited for my car and it didn't take long at all. I would recommend Mercedes on Airport! More

Recall on our 2017 SLC 300 We live out of town so it is so helpful that this store from sales to service is very accommodating. Wade Wells has been our service rep for probably We live out of town so it is so helpful that this store from sales to service is very accommodating. Wade Wells has been our service rep for probably 25 years. More

Brian Smith has excellent customer service We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend More

Very expedient-met my time frame Always had immediate attention. To detail. Sales and management in service always accommodate my time limits. I live out of town, so this quick attent Always had immediate attention. To detail. Sales and management in service always accommodate my time limits. I live out of town, so this quick attention keeps me coming back More

Wade wells is a really outstanding service rep-- Wade Wells should be promoted and his managerial skills shared with the dealership. He knows my car, and genuinely cares about its quality without Wade Wells should be promoted and his managerial skills shared with the dealership. He knows my car, and genuinely cares about its quality without trying to "upsell"--I have enjoyed 4 e models and he has managed the service on every one.. BRYAN H--GIVE HIM A PROMOTION AND A RAISE More

Absolutely outstanding! My experience with purchasing my newer car was smooth. It was an upgrade. I select my car, they compensated me well for my trade. The whole experience My experience with purchasing my newer car was smooth. It was an upgrade. I select my car, they compensated me well for my trade. The whole experience was sweet. Tony Shine made sure I was taken care of completely. Thank you Mr. Shine. I rate the whole experience 2👍👍's up and ?????'s More

Excellent customer service and support Heath explained everything in detail and patiently addressed all my questions. He communicated with me on a regular and timely basis to keep me infor Heath explained everything in detail and patiently addressed all my questions. He communicated with me on a regular and timely basis to keep me informed regarding the specifics of my vehicle purchase. I highly recommend him and the dealership to anyone looking to purchase a Mercedes in Austin. More

Anni Weis was fantastic! Anni Weis explained the details of each car. She wasn't high pressure sales. She answered each question very clearly. She was so easy to work with and Anni Weis explained the details of each car. She wasn't high pressure sales. She answered each question very clearly. She was so easy to work with and very nice. She was referred to me by another happy customer of Anni's. More

Bit of confusion regarding service pick up I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, I returned my loaner vehicle approximately 45 minutes after receiving my "your car is all ready" notifications. Annie was great - friendly, thorough, knowledgeable and efficient. My loaner was returned and the work on my car explained within 5 minutes of my arrival at the dealership. However, once my paperwork was finished, I had to wait about 35 minutes for my vehicle to be washed. Several service personnel were very attentive and sure to tell me my car was being washed and that was what was causing the delay. Because the wash was rushed, it was only partially completed, with spots still on the car and the seats not vacuumed. Maybe there is an opportunity to notify a customer that their car is ready once all the steps have been completed, including the wash? More