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Mercedes-Benz of Austin

Austin, TX

4.8
1,301 Reviews

6757 Airport Blvd

Austin, TX

78752

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Showing 1,301 reviews

March 05, 2017

service B plus a couple of issues with the car Brian Smith was very cordial, listened carefully about my explanation of a couple of issues that my car presented prior to Service B was due. He gave More

by CCastro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Kadura
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're thrilled to hear that your visit went smoothly, Carlene. We know that car maintenance can feel like a chore, which is why we go out of our way to make it easy and painless! Thank you so much for the kind review. We can't wait to have you back next time. -The Team at Mercedes-Benz of Austin

March 02, 2017

Great service Ron had all my paperwork ready to sign and the loaner vehicle was waiting for me. I was in and out timely and able to finish my day without any worrie More

by mybenzride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Odom
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We greatly appreciate the kind words and high marks. We know that car maintenance can be a pain at times and we're thrilled to hear that we could make it easy and pleasant; this is exactly what we strive to achieve for each customer! Thanks so much for helping to spread the good word about our dealership. :) -The Team at Mercedes-Benz of Austin

March 01, 2017

As always It is a pleasure to visit the dealership. Everyone goes the extra mile to provide excellent service. Ron and the people in the shop and loaner departm More

by Frank Federer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Odom, Carrie Latour
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We can't thank you enough for the kind words, Frank. From the start we have made it our goal to hire individuals who are passionate about customer service and willing to go the extra mile. It's great to hear that Ron and Carrie achieved this goal! We look forward to seeing you back next time and wish you the very best. -The Team at Mercedes-Benz of Austin

February 28, 2017

Great experience. our experience was great. We were in and out quickly. Rob already had our numbers pulled and the car ready to test drive. The dealership as always was More

by Kierynne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Burge, Anni Weis
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're so glad to hear that you had a pleasant experience, Kierynne! Our team is hard at work to provide every customer with the same high quality service. We appreciate you taking the time to write this review and wish you the very best! -The Team at Mercedes-Benz of Austin

February 24, 2017

Excellent Service I continually find the service and staff to be first-rate. They are timely, courteous and experienced. They work hard to return the car to peak cond More

by Mb350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, in the service dept., Annie Daniel
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Thank you so much for the review. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps other community members know what we are all about! Happy cruising and we look forward to seeing you back next time. -The Team at Mercedes-Benz of Austin

February 23, 2017

Excellent and Professional Mercedes-Benz of Austin is Great! From the time of arrival to leaving I was treated promptly in a professional manner. I love Mercedes Benz and I l More

by Phara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Benton
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're so happy to hear this, Phara! It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence. We'll pass the compliments along to Kevin, too. Happy cruising in your Mercedes-Benz and we look forward to serving you again next time. -The Team at Mercedes-Benz of Austin

February 21, 2017

They make it easy to buy a car I had done research and decided on the model Mercedes that met my needs. They worked are to come as close as possible without ordering a car. More

by Shopper SAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Cronk, Keith (technology), Andrew Burrow, Rhonda Zanka, Scott Tinney
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Congratulations on the purchase, Sam! We appreciate you taking the time to write up a review and wish you the very best. -The Team at Mercedes-Benz of Austin

February 17, 2017

Great Service I am on my 4th Benz 2nd from this dealership. They have always been professional. The entire experience over the last 14 years has been outstanding. More

by wturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Ladermann
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We believe that every customer deserves a first class experience, William. Thank you for your continued support over the years and we look forward to continuing to serve you for many more years to come. -The Team at Mercedes-Benz of Austin

February 17, 2017

Excellent care from Brian and all the members of MB Austin My car required a Service A. After Brian contacted me it was scheduled and done. My wife had to leave town to care for her mom for a medical emergen More

by Talon38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service: 5 Stars, Andrew Burrow
Mar 08, 2017 -

Mercedes-Benz of Austin responded

We're grateful that you you took the time to share your experience in the form of a review. Our staff is always working towards the common goal of exceeding customer expectations and it sounds like Brian and Andrew hit the mark! We're conditioned to go the extra mile for our customers and we appreciate you taking notice. We wish you and your family well wishes and look forward to the opportunity to serve you again. -The Team at Mercedes-Benz of Austin

February 13, 2017

Outstanding Service Peter at Mercedes of Austin was awesome! He did a great job of helping us find just the right car. Never pushy and very patient. Highly recommend P More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett was also very nice and helpful., Peter Mendive
Mar 08, 2017 -

Mercedes-Benz of Austin responded

Congratulations on finding the right car, Mary! We do our best to steer clear of high-pressure sales tactics because we believe that purchasing a vehicle should be fun and exciting. Thanks so much for taking notice of our efforts and writing us a review! Happy cruising. :) -The Team at Mercedes-Benz of Austin

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