Mercedes-Benz of Austin

Amazing Service and Atmosphere Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negati Professional and EVERY member of staff is so friendly. I've never been to a dealership where there isn't at least a few grouches who give out a negative vibe unless you're talking business. Everyone here smiles, says hello and there's no pressure even when you are engaged. I don't use the snack bar very often but it goes a very long way. Even if I never take advantage of it, seeing it just says this place is a cut above. You're not just getting coffee and a mint but an actual staffed snack bar. Over the top and it all creates a special experience. I can only imagine that this dealership dominates and well they should. My service manager, Minh, was perfect. More

Another Outstanding Experience As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one As usual, Wade was able to accommodate my schedule, getting both our vehicles in back-to-back appointments. This allowed for only needing to have one loaner vehicle for both services. Maintenance was performed in a single day for both cars. Great service with minimal inconvenience. More

Service B Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales Great Job, no issues. Very friendly staff. Very responsive, love the text option and pay on phone. Was a painless visit to Austin from Gonzales More

Service on my Key Fob. Service on my Key Fob was excellent. However, I was not offered a loaner car initially when I made the service date which was a little inconvenient. Service on my Key Fob was excellent. However, I was not offered a loaner car initially when I made the service date which was a little inconvenient. More

Service Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. Wade and Jesse are awesome. Great timely service. Car loaner program always a plus. Wade always breaks everything down for me and is very patient. More

Professional & Timely Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highl Everyone associated with my car's service was professional and friendly. The works was completed timely and the communication was great. Would highly recommend to anyone. More

Very Good Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. Service has always been excellent for the two Mercedes I bring in for service. At times I get surprised by the cost of service and parts replacement. More

Fixed! Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then Car tells me the right tail light is burned out. I call service and come in the next day. I take the car in have a couple of donuts and coffee then away in a fixed, clean car. Painless and Perfect. More

MB AUSTIN Wade was great. Really kept me in the loop with all of the progress on my car. My wheels looked brand new again as if nothing ever happened to them. V Wade was great. Really kept me in the loop with all of the progress on my car. My wheels looked brand new again as if nothing ever happened to them. Very impressed with the quality of work! More

"Check engine light" went on 2 weeks into ownership Two weeks after buying my new MB, the 'check engine' light came on. I was disturbed that something had gone wrong so quickly. The woman who answered Two weeks after buying my new MB, the 'check engine' light came on. I was disturbed that something had gone wrong so quickly. The woman who answered the phone got me an appointment for the next day, with Wade Wells. Wade was very pleasant and accommodating, and got me into a loaner, so I wouldn't have to wait. He called me later that day, to let me know my car was ready. He explained exactly what the problem was, and they have hopefully resolved it for good. My one hesitation in giving a 5-star review is that I had a question about how to turn off the radio so it didn't blare into life every time I started the ignition, and no one around the service area seemed to know how to resolve it. I thought that was a little weird. Wade did come back out to the car with me, and figured it out. I am wondering if your staff stays completely up to date with all the technology that gets put into these cars. Other than that, I'm glad Wade is my advisor, and recommend him--and your dealership--highly. As an aside, the salesman--Ausaf Hussain--was fantastic, as well. Thank you! More