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Mercedes-Benz of Austin
Austin, TX
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,329 reviews
February 22, 2019
Excellence Throughout Hello I am still waiting for an appointment to take care of a blemish in the factory clear coat... from the factory cardboard or plastic I believe tha Hello I am still waiting for an appointment to take care of a blemish in the factory clear coat... from the factory cardboard or plastic I believe that the detail shop can repair this. And there is a question with the body work finishing on the inside of the right side doors. I have not been contacted for an appointment to have the body shop review the bonding compound finish. More
by Sharkfin
Employees Worked With
Carlos Benitez , Anni Weis, Jordan Call, Stephen Franklin, Lisa Bustos
February 21, 2019
Great Dealership Very accommodating. Provided me with a courtesy vehicle while mine was being serviced. Would not hesitate to utilize this dealership for the duration Very accommodating. Provided me with a courtesy vehicle while mine was being serviced. Would not hesitate to utilize this dealership for the duration of my lease. More
by Raffaella
Employees Worked With
Jordan Call
February 21, 2019
Took too long, otherwise good. Had an appointment, but was told there were several vehicles ahead of mine, so took two days. Car wash was bad. The Service otherwise excellent. Had an appointment, but was told there were several vehicles ahead of mine, so took two days. Car wash was bad. The Service otherwise excellent. More
by Lnghrn4412
Employees Worked With
Eddie Aguilar
February 20, 2019
Excellence As with every visit, I experienced the highest quality of service from vehicle drop off to pick up after service and repair. I really appreciate the p As with every visit, I experienced the highest quality of service from vehicle drop off to pick up after service and repair. I really appreciate the patience and care the team took with me at drop off, loaner pick up and sitting down with Jordan. It is also great seeing a business like Mercedes Benz hire military veterans who bring excellence and a wealth of leadership experience. It shows a commitment to our Veterans who served during a time of war and at a moment in our history when fewer and fewer young people are qualified or have the desire to serve their Nation. Thank you for your service Jordan and all the Veterans in you organization! More
by jjack
Employees Worked With
The gentleman who assisted at pickup and the lady who is always helpful arranging for the loaner., Jordan Call
February 14, 2019
MB Service Great service and communication. Really thorough as well with questions and diagnostic. Thank you. Always impressed at the level of service and apprec Great service and communication. Really thorough as well with questions and diagnostic. Thank you. Always impressed at the level of service and appreciate you all. More
by KK
Employees Worked With
Jesse Ruiz
February 11, 2019
MB of Austin saved the day I didn’t have an appointment but needed a new battery and a state inspection. Luis made me feel welcome and treated me like I was the only customer th I didn’t have an appointment but needed a new battery and a state inspection. Luis made me feel welcome and treated me like I was the only customer that day. Although they were actually very busy! Thank you! More
by Sadie In Auztin
Employees Worked With
Luis Cuellar
February 08, 2019
experience the service in my car was very good, I'm happy with the representative and the mechanics who chanced the emergency brake in my car. the service in my car was very good, I'm happy with the representative and the mechanics who chanced the emergency brake in my car. More
by Glow
Employees Worked With
Eddie Aguilar
February 08, 2019
Service My service was done in a very timely manner. The waiting area was clean and I was frequently updated on the progress of my service. My service was done in a very timely manner. The waiting area was clean and I was frequently updated on the progress of my service. More
by Space3
Employees Worked With
Brandon Taylor
February 07, 2019
VISIT WAS PROFESSIONAL AND THROUGH! HIGHLY RECOMMEND WADE WELLS AS YOUR SERVICE REPRESENTATIVE! HE IS A GREAT AMBASSADOR FOR THE DEALERSHIP!!!! HE HAS SERVICED MY AUTO FOR 26 YEARS! I HIGHLY RECOMMEND WADE WELLS AS YOUR SERVICE REPRESENTATIVE! HE IS A GREAT AMBASSADOR FOR THE DEALERSHIP!!!! HE HAS SERVICED MY AUTO FOR 26 YEARS! IT IS THE ONLY 500E SERVICED BYTHE DEALERSJHIP More
by KEN 500E
Employees Worked With
Wade Wells
February 07, 2019
Bluetooth dropping Service was great. Kevin made the appointment as seamless as possible. My life and schedule did not miss a beat while dealership had my car. All are Service was great. Kevin made the appointment as seamless as possible. My life and schedule did not miss a beat while dealership had my car. All are wanting to make sure my problem is resolved. More
by Holly
Employees Worked With
Kevin Sims
