Mercedes-Benz of Baton Rouge

Recall I gave Mercedes Benz of baton rouge an excellent rating because I had a beautiful experience. My car was recalled and they handle me like a queen esp I gave Mercedes Benz of baton rouge an excellent rating because I had a beautiful experience. My car was recalled and they handle me like a queen especially Andrea Bridwell. LARRY THE SHUTTLE drive was hospitable and the check in lady for recalls. I can t remember her nae but she was an angel also More

Great service and communication Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to w Mbobr is a great dealership with awesome service reps. They really treat u with respect and genuine interest in helping you. Would recommend them to wveryone More

poor customer service This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Tim This dealership lacks honesty,principles,customer service and they do not value their customers time! I have called the commercial sales manager Timothy "Scott" McDaniel over 5 times and he has not called me back once. I drove from Houston TX to buy a 2017 Sprinter passenger van for my company from Mercedes Benz of Baton Rouge the sales process went smoothly but the after sale was truly Awful! After I picked up the van and asked my salesman person to see if he could check on the price for a rear backup camera he never called or texted back so I decided to get it done Here in Houston, then after a few months my temp tag expired so I called my salesman again and ask him what is going on with my Plates he said he would check on it so he calls back and said they would need a state inspection from Texas to finish the paperwork because they could not use the LA state inspection for Texas which I understood, on the following day I had the state inspection done and mailed it back to them the same day, once they received it they sent me an email stating that I took to long to send them the state inspection sheet and that the DMV was charging me a late penalty of $362.50 now they are telling me that I would have to pay this fee first before I can get my plates even though they charged me for a State inspection and they NEVER made me aware that I had to get one in Texas, NOW since they dropped the ball "lets make the consumer pay for it" attitude seems to be the the company way of doing business. I should not pay for something that they did NOT make me aware of at the time of purchase or the 3 months after the sale. I will continue to contact the sales manger hopefully he will return my call. More

80000 mile service. Excellent service and very prompt. My service advisor was very thorough and and knowledgeable about what was needed. My advisor went over everything Excellent service and very prompt. My service advisor was very thorough and and knowledgeable about what was needed. My advisor went over everything that was done on my vehicle. More

Great service at Mercedes BR Everyone was polite, helpful and went out of their way, espescially Mason and Kyle. Both made the process go as smoothly as I could possibly hope for Everyone was polite, helpful and went out of their way, espescially Mason and Kyle. Both made the process go as smoothly as I could possibly hope for More

Awesome Customer Experience I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling t I received great customer service from the time I stopped to have my issue looked at, to the call back that my part was in along with the scheduling to bring my car in and requesting a loaner. Overall I received a great customer experience at Mercedes Benz of Baton Rouge. I strongly recommend them as a dealership that cares about having satisfied customers. Josh Marchan was an awesome advisor in every step of the way. More

Awesome Service I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usua I would like to state that having my vehicle serviced for any reason is something that I am usually not too happy with because I know that I will usually have to spend some money.(of course no one likes to do that-smile).But I must say that my experience today (Tuesday, February 13,2018) was excellent from the moment I walked in until the moment I left. The Quality Of The Customer Service at Mercedes-Benz of Baton Rouge Was unbelievably satisfying. I felt like part of a family. Mr. Josh Marchan, My Service Advisor was knowledgeable concerning any and all questions and concerns that I had. I can not thank him enough. He relieved the worries that I had concerning my vehicle. Thank you Mr. Josh Marchan. Another wonderful encounter that I had was with Mr.Larry Mitchell. He was extremely pleasant and again he made me feel like family. I do not know what to say other than Mercedes-Benz of Baton Rouge your employees are Professional and they allow me as a female to have a wonderful experience. I would like to add that I have come away with more knowledge concerning my car than I have every had before. God Bless You and your Wonderful Dealership Of Quality People. Your service is ABOVE the REST. Thank You More

MB of BR Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and Excellent experience buying a certified preowned Benz. Highly recommend this dealership for sales and service. Shelbi and Brice were very helpful and knowledgeable. I never felt rushed or pressured as a female consumer. More

Check light on dash for AMG GLE 43 It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service repre It was an awesome experience from the time I contacted the dealership regarding the warning light on my AMG GLE 43 vehicle. The customer service representative scheduled my appointment for the same day with Mr. Hines, service advisor. I had a loaner vehicle ready and waiting when I arrived. Mr. Hines contacted me during the time my vehicle was in service and kept me informed. I greatly appreciated the professionalism and the royal treatment l was shown during business with MBOBR. More