Mercedes-Benz of Baton Rouge

Excellent service!! Marjorie always has a smile on her face. Always accommodating. Very knowledgeable. She sets the bar on good service......just an all around awesome pe Marjorie always has a smile on her face. Always accommodating. Very knowledgeable. She sets the bar on good service......just an all around awesome person! More

Marjorie Reiff We have a fleet of about 200 Mercedes Sprinter vans, Marjorie is the advisor that we have decided to let handle all of our service needs, we have trie We have a fleet of about 200 Mercedes Sprinter vans, Marjorie is the advisor that we have decided to let handle all of our service needs, we have tried some of the others but they always seem to drop the ball one way are another, Marjorie keeps us posted on the progress, you can feel confident that an e-mail will be answered and a phone call returned, we understand that we cannot be placed infront of other customers, and watching her with other customers that come into your dealership waiting our turn, i have noticed that she makes everyone feel equally important, she does not rush to get through to the next she makes eye contact with you and lets you know she will be a minute, she is certain that she understands you concerns, and always ask the right questions, she calls you and let you know that your vehicle is ready, goes over again what service was performed on your vehicle to be certain that you understand, She knows the Mercedes product very well and 100% professional and courtious. More

Your "Forever" Brand and Dealership I can't possibly write this review without first stating what led me to Mercedes-Benz of Baton Rouge. My career requires a vast amount of travel (som I can't possibly write this review without first stating what led me to Mercedes-Benz of Baton Rouge. My career requires a vast amount of travel (sometimes in excess of 30,000 miles/year). For the last decade I have averaged a new car purchase every two years. I always "upgraded" to a vehicle that would meet my ever-changing family and career needs. In the pursuit to fulfill those needs, I ended up owning 5 different makes/models. It always seemed that one brand would meet my "sporty" need while another focused heavily on their vehicles being "energy-efficient"... Then there was a brand for "advanced technology", one for "safety", and one for "outstanding warranties", My most recent purchase was last year - a new Cadillac SRX. It met MOST of my higher-priority needs but not ALL of them. When I purchased this car, I needed safety more than anything. I was sold on the solid frame, extra airbags, and collision detection. In my personal opinion, while my Cadillac lacked fuel efficiency, was over-loaded with somewhat useless technology, had more recalls than I knew what to do with, and was in the shop more than my garage, it was SAFE. So safe, in fact, that it actually saved my life. One morning last month I missed a small turn on a familiar road and plunged into a 20-foot-wide and 8-foot-deep ditch. I don't remember a thing. The impact was so bad that emergency personnel could only get me out through my panoramic sunroof. I had some serious injuries but I still had my life..... Fast forward to three weeks after the accident when it was concluded that I had a total loss and would need to find something else ASAP. That was TOUGH. My vehicle was gone and so was my confidence in replacing it. I spent two days visiting EVERY SINGLE dealership from New Orleans to Baton Rouge. I practically test drove everything! Nothing met my needs... Nothing felt safe... In fact, most of the sales associates paid ZERO attention to why I was purchasing a car to begin with. I'm sure you have all been through this before. As day 2 of my relentless search came to a close, I began to accept that everything I looked at was subpar and I would never find something I was confident enough to drive. My final stop was at Mercedes-Benz of Baton Rouge. I had only 2 thoughts as I was pulling up - 1) I don't know a THING about Mercedes-Benz but 2) I had loads of clients, family members, and friends who highly recommended this dealership. I was welcomed by Wes, who represented my friend a few months ago with his Mercedes-Benz purchase. Wes was everything my friend said he would be. He was witty, personable and attentive. And that was just in the first few moments of our initial encounter. We spent hours prioritizing my wants from my needs. I was beginning to paint a much greater picture of what the Mercedes-Benz brand truly represents. Simultaneously, it became more and more evident that Wes REALLY paid attention, was showing me ONLY things that met MY needs, and had a great sense of pride in the product he represented. Honestly, for the first time in my life I was ELATED to be wrong... there WAS such a brand that would meet (and quite honestly, exceed) every single one of my needs. ACTIONS speak louder than words. When push came to shove, the remarkable employees and owners of this dealership didn't just "talk the talk", they REDEFINED the walk! And just in case you need any confirmation of how the dealership will treat you; imagine how long it took YOU to read this "short" review. Wes got the MUCH longer and way more detailed version and was absolutely unwavering in his commitment to put MY needs first. Purchasing a Mercedes-Benz is a choice. Purchasing it from THIS dealership should be non-negotiable. If you want someone to sell you something you don't need, don't come here. But if you're like me and are seeking a "forever brand", excellent service after the sale, and an extraordinary experience, DON'T WASTE YOUR TIME going anywhere else. Everything you need is right here at Mercedes-Benz of Baton Rouge! Lastly, To Wes, Joe and GiGi, You guys are the ultimate! Thank you for your hard work and dedication - your level of service is unmatched. =) More

Scott McDaniel was great! Had a very enjoyable experience with him. He shot me straight, and I did the same and the process of me purchasing a CPO C250 was smooth was great! Had a very enjoyable experience with him. He shot me straight, and I did the same and the process of me purchasing a CPO C250 was smooth as silk. I did have an issue when I first walked in the door.... for the first 5-7 minutes I was there, standing in front of the reception counter, where the receptionist was more concerned with her smartphone than giving me the time of day really chapped my xxx. But after 2 other salesmen came into the showroom, looked me up and down, and went the other way, either into an office or seemingly needing to go right back where they came from... was almost enough to send my business else where... But Mr. McDaniel entered right before my patience ran out and asked if anyone was helping me, which prompted the receptionist otherwise preoccupied with her smartphone to do the same. I told him what I wanted to look at, and he smoothed everything out, thus saving a sale that would have gladly went elsewhere. So I would recommend this dealership, MBOB is a great place, once they warm up to you. I know I dont look like their typical Mercedes buyer, but be honest... what does a Mercedes buyer need to look like before your willing to sell one to them? More

Auto Purchase We were treated well, everything went quickly with a minimum of hassle, and we agreed to a reasonable price. Our experience was pleasant and business We were treated well, everything went quickly with a minimum of hassle, and we agreed to a reasonable price. Our experience was pleasant and business-like. More

Scott made us comfortable. Scott was not pushy, but was confident in the vehicle we were looking at and ultimately purchased. Scott gave us the kings treatment as first time cus Scott was not pushy, but was confident in the vehicle we were looking at and ultimately purchased. Scott gave us the kings treatment as first time customers to MB, but experienced car Buyer's. I will be purchasing all of my MB vehicles from Scott!! More

Wes is The Man Wes was very helpful. He's not pushy, & is very knowledgeable. I would definitely recommend him, & the Benz dealership to anyone. We were very happy w Wes was very helpful. He's not pushy, & is very knowledgeable. I would definitely recommend him, & the Benz dealership to anyone. We were very happy with their service. More

My experience at Mercedes I was very pleased with my experience, Wes Ceravola is the Best!!!! My whole experience buying my car with Wes, I couldn't have asked for anything mor I was very pleased with my experience, Wes Ceravola is the Best!!!! My whole experience buying my car with Wes, I couldn't have asked for anything more, Thanks Wes!! More

Wes is the best!! Wes went above and beyond to make sure we had the best experience possible!! He delivered our vehicle and explained everything very thoroughly. He is Wes went above and beyond to make sure we had the best experience possible!! He delivered our vehicle and explained everything very thoroughly. He is professional and knowledgeable. We will recommend him to all of our friends. We love our new vehicle! More

Wes Ceravola - great service Wes was very helpful, friendly, and delivered results for me. I would highly recommend Wes Ceravola if you are looking to buy a new or used car. Thank Wes was very helpful, friendly, and delivered results for me. I would highly recommend Wes Ceravola if you are looking to buy a new or used car. Thanks, Christie Farris More