Mercedes-Benz of Beaverton

I have been going to Mercedes of Beaverton for many years to get my older S Class serviced. I do all my A and B services there. My 2001 S430 is 25 years old so I took it in to see why my SRS light was stayi to get my older S Class serviced. I do all my A and B services there. My 2001 S430 is 25 years old so I took it in to see why my SRS light was staying on. I asked Chris Walters Service Manager and Andy Jones Service Advisor to do a full inspection as it was time to check and update. They found five areas that needed possible work. I replaced my water pump due to a failing bearing after 25 years. I replaced the right seat child sensor for the SRS. I replaced the three motor mounts under the block. Their labor rate (pretty standard for a high end dealership is $235 per hour) so labor is not cheap but they use OEM parts and they have at least one mechanic who is really great on the older classic Mercedes. My car was almost $80,000 when new in 2001 so I like to keep it updated, Andy Jones my Service advisor owns a 2000 S-500 so he gets why I love my old S class. The dealership gave me a GLC AMG-63 ls a loaner as I was interested in it as a potential replacement for my Audi SQ-5. All work was done in a timely way and it was done well. The dealer gave me 10 percent off the total bill as a long time loyal customer and maybe because I am 80 years old. Anyway, I was happy as usual with the service and appreciated both Chris Waters Service Manager and Andy Jones Service Advisor taking care of me as always. They do a great job of keeping you in the loop with text messages. This job took a little while as with older cars parts often need to be ordered from California and sometimes from Germany. More

Did a nice job servicing the car prior to delivery. Oil change, new battery, filters, front brakes and two new tires. Oil change, new battery, filters, front brakes and two new tires. More

Andy Jones is an outstanding service advisor at MB of Beaverton. He ALWAYS goes above and beyond his call of duty. He makes me feel welcome and helps me with whatever I need regardless how busy he is. Beaverton. He ALWAYS goes above and beyond his call of duty. He makes me feel welcome and helps me with whatever I need regardless how busy he is. Andy is committed to a true dedication of customer satisfaction. He takes the time to explain issues and gives honest recommendations. I FULLY trust Andy and appreciate him very much. Rony Sager is the MOST knowledgeable and experienced technicians at the dealership. He has been taking care of my vehicles, and I trust Rony with all my heart! Great experience! Thank you! I so much appreciate you guys! More

I very much appreciate the opportunity I was given to test drive three different cars. test drive three different cars. More

Awesome. Chincha is personable and so professional. She listened carefully to what we desired and found us the perfect car. No pressure and a wonderful car bu Chincha is personable and so professional. She listened carefully to what we desired and found us the perfect car. No pressure and a wonderful car buying experience. More

It was a pleasant experience. And they were very helpful with the payment process Thanks And they were very helpful with the payment process Thanks More

My family’s experience at this dealership has been one of the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase tur the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase turned into months of unnecessary frustration—with serious consequences that we are still dealing with. 1. Major Paperwork Errors Leading to Multiple Credit Denials The problems began immediately due to errors made by Mejra Berisa. A significant mistake in the paperwork caused multiple credit check denials. After waiting over an hour, we learned that my address had been entered incorrectly, triggering flags on the credit applications. This resulted in several denial letters and alerts about changes to my credit score. These unnecessary hard inquiries lowered my score and directly impacted my daughter’s loan terms, resulting in a higher interest rate. 2. Incorrect Loan Documents and Delays When the loan was finally approved, Mejra Berisa presented the paperwork—only to discover that the documents had been filled out incorrectly. We had to redo everything from scratch. This pushed our appointment well past closing hours and added even more frustration to an already difficult process. 3. Serious Registration and License Plate Mistake The failure to transfer the plates and registration from my daughter’s trade-in was also the responsibility of Mejra Berisa. My daughter was never given the option to transfer the plates. Months later, she was pulled over by police and informed that the plates on her vehicle still showed her previous car because they had not been transferred correctly. This is a completely avoidable—and potentially dangerous—error that should never occur at a dealership, especially one representing a luxury brand. 4. Loan Mismanagement and Mishandled Personal Information A month after the sale, my daughter still hadn't received any loan information. When I reviewed her paperwork, I discovered additional issues with her name and address. Mejra Berisa’s response was unhelpful—she simply resent sensitive documents through an unsecured email, raising major privacy concerns. After contacting the bank myself, I learned that the loan had been set up incorrectly, listing me as the primary borrower and my daughter as the co-signer, the complete opposite of what we had agreed to. This mistake occurred because once again, Mejra Berisa had entered my address incorrectly and failed to include my unit number. Despite proof and clear explanations, Mejra Berisa dismissed my concerns and did not take appropriate steps to fix the issue. 5. Complete Lack of Follow-Up From Finance and Management I asked Mejra Berisa to follow up with the bank and provide an update the next morning. She never did. After her unresponsiveness, I reached out directly to management, including the general manager, Jonathan Young, hoping someone in leadership would step in and help resolve the situation. I never received a single response. The complete lack of communication and accountability from both Mejra Berisa and management has been incredibly disappointing. Bottom Line: This entire process has been time-consuming, stressful, and riddled with avoidable errors. From incorrect paperwork to credit damage, mishandled personal information, mismanaged loan documents, and even failure to properly transfer plates resulting in a police stop—nothing about this experience reflects the level of service one should expect from a luxury dealership. I strongly urge potential buyers to proceed with caution. Until this dealership addresses the systemic issues within their finance and management teams, I cannot recommend them. More

All the people were helpful and knowledgeable, Chincha was courteous and explained the car's options well. was courteous and explained the car's options well. More

Amazing, friendly customer service, a 10/10 buying experience. I would recommend the dealership to anyone. experience. I would recommend the dealership to anyone. More

Working with Azoz was a true pleasure. I felt that he really listened to what I was looking for & took care of me. I felt that he really listened to what I was looking for & took care of me. More