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Mercedes-Benz of Beverly Hills

Beverly Hills, CA

4.7
939 Reviews

9250 Beverly Blvd

Beverly Hills, CA

90210

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Showing 939 reviews

October 08, 2025

My advisor was Steve Mendoza who went the extra mile to explain the process and what my vehicle needed. My whole experience here could not have been better. More

by Howard T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
Oct 09, 2025 -

Mercedes-Benz of Beverly Hills responded

Hi Howard, we're happy you found Steve to be so supportive during your experience here at Mercedes-Benz of Beverly Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2025

So today after leasing the car for about less than a week, found that the back seat door is malfunctioned, which needs to call the center but was advised to see service department, and we’ll see, no ide More

by Sun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AI
Oct 11, 2025 -

Mercedes-Benz of Beverly Hills responded

Thank you for sharing your feedback. I’m very sorry to hear about your experience and would like the opportunity to make this right. Please contact me directly at 310-273-8800 so I can personally assist you. Warm regards, Sam Yadegari - General Manager Mercedes-Benz of Beverly Hills | syadegari@group1auto.com

October 06, 2025

Michael Reyes, Assistant Service Manager is the very best! I appreciate his honesty and loyalty. More

by charr29592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reyes
Oct 09, 2025 -

Mercedes-Benz of Beverly Hills responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Beverly Hills! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2025

Mercedes Benz of Beverly Hills failed me at every step. I asked for a loaner car while my vehicle was in their shop, and they snubbed me. Service advisor Tim Hernandez told me repeatedly that he had emaile More

by Sam R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Hernandez
Oct 09, 2025 -

Mercedes-Benz of Beverly Hills responded

I’m truly sorry to hear about your disappointing experience and appreciate you taking the time to share your feedback. This isn’t the level of service we strive to deliver, and I regret that we let you down. I’d like the chance to personally look into what happened and make it right. Please reach out to me directly at 310-273-8800 so we can discuss this further. Thank you for bringing this to my attention. Warm regards, Sam Yadegari - General Manager

October 03, 2025

They were exceptionally responsive and easy to deal with in resolving the issue with my automobile. It’s always been a pleasure doing a business with this Beverly Hills branch of Mercedes-Benz, which I have More

by Dgleve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 07, 2025 -

Mercedes-Benz of Beverly Hills responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2025

Andreas Kroner was very knowlegeable, strait forward and helpful. We appreciate all his suggestions and help. More

by Sooryhonary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas Kroner
Oct 04, 2025 -

Mercedes-Benz of Beverly Hills responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Beverly Hills. If you have any further questions, please give us a call. We're always happy to help!

October 02, 2025

Service and quality not the best. Attitude from staff and garage overwhelmed. Being short staffed is not my problem. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren
Oct 04, 2025 -

Mercedes-Benz of Beverly Hills responded

Hi Joyce, Thank you for sharing your feedback. I’m sorry to hear your experience fell short of expectations. We’re addressing staffing and communication to ensure better service moving forward, and your comments will help us improve. Sincerely, Sam Yadegari - General Manager

October 02, 2025

attended to all my needs and make sure that I was happy upon picking up my car More

by ch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry
Oct 04, 2025 -

Mercedes-Benz of Beverly Hills responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

September 30, 2025

Took my car in for a battery inspection was was told it would take 1-2 days. After calling the service center, to no answer, and not hearing a follow-up from the service agent, I went in person on the thir More

by mrye.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvaro Acevedo
Oct 03, 2025 -

Mercedes-Benz of Beverly Hills responded

Dear Mr. Turner, Thank you for taking the time to share your feedback. I am very sorry to hear about your recent experience and the inconvenience it caused. This is not the level of service we strive to provide at Mercedes-Benz of Beverly Hills. I will be reviewing this matter personally with our service team to ensure situations like this are addressed and prevented in the future. We value your business and would greatly appreciate the opportunity to restore your confidence in us. Please feel free to reach out to me directly at your convenience so I may assist you further. Sincerely, Sam Yadegari - General Manager Mercedes-Benz of Beverly Hills | syadegari@group1auto.com | 310-659-2980

September 29, 2025

Mercedes Benz of Beverly Hill is no. 1 in sales and service! Special thanks to Farzam in Sales and 10 stars to Rick in Service for outstanding customer service. More

by venus33_4u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farzam, Rick
Oct 03, 2025 -

Mercedes-Benz of Beverly Hills responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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