Mercedes-Benz of Beverly Hills

My advisor was Steve Mendoza who went the extra mile to explain the process and what my vehicle needed. My whole experience here could not have been better. explain the process and what my vehicle needed. My whole experience here could not have been better. More

So today after leasing the car for about less than a week, found that the back seat door is malfunctioned, which needs to call the center but was advised to see service department, and we’ll see, no ide week, found that the back seat door is malfunctioned, which needs to call the center but was advised to see service department, and we’ll see, no idea of how it will turn out as so far the issue hasn’t resolved More

Michael Reyes, Assistant Service Manager is the very best! I appreciate his honesty and loyalty. best! I appreciate his honesty and loyalty. More

Mercedes Benz of Beverly Hills failed me at every step. I asked for a loaner car while my vehicle was in their shop, and they snubbed me. Service advisor Tim Hernandez told me repeatedly that he had emaile I asked for a loaner car while my vehicle was in their shop, and they snubbed me. Service advisor Tim Hernandez told me repeatedly that he had emailed estimate to the insurance company, but he hadn’t. The insurer rejected the repairs as unnecessary padding, leaving me stuck with rental costs and wasted time. To top it off, the diagnostic they ran didn’t match the actual condition of the engine which was frozen. The crowning touch was that Tim billed me $500 for an inspection he had originally quoted as free. This was an expensive and frustrating experience that I wouldn’t wish on anyone. This dealership’s lack of honesty and accountability is shocking. More

They were exceptionally responsive and easy to deal with in resolving the issue with my automobile. It’s always been a pleasure doing a business with this Beverly Hills branch of Mercedes-Benz, which I have in resolving the issue with my automobile. It’s always been a pleasure doing a business with this Beverly Hills branch of Mercedes-Benz, which I have been doing continuously since 1972. More

Andreas Kroner was very knowlegeable, strait forward and helpful. We appreciate all his suggestions and help. helpful. We appreciate all his suggestions and help. More

Service and quality not the best. Attitude from staff and garage overwhelmed. Being short staffed is not my problem. Attitude from staff and garage overwhelmed. Being short staffed is not my problem. More

attended to all my needs and make sure that I was happy upon picking up my car upon picking up my car More

Took my car in for a battery inspection was was told it would take 1-2 days. After calling the service center, to no answer, and not hearing a follow-up from the service agent, I went in person on the thir would take 1-2 days. After calling the service center, to no answer, and not hearing a follow-up from the service agent, I went in person on the third to inquire about the vehicle. I then waited 45 minutes for the results of the battery test and an additional 45 minutes for the battery to be replaced. When I received my vehicle, I noticed that a personal tracker was missing from the car. I was initially told that the tracker was not moved and may have been moved to another place in the vehicle. I then drove home only to return to the service center two hours later to retrieve the tracker (which had been found in a trash can at the center). Very negative experience overall and I will not be returning to this service center in the future. More

Mercedes Benz of Beverly Hill is no. 1 in sales and service! Special thanks to Farzam in Sales and 10 stars to Rick in Service for outstanding customer service. 1 in sales and service! Special thanks to Farzam in Sales and 10 stars to Rick in Service for outstanding customer service. More