Mercedes-Benz of Beverly Hills

Brought in my GLB35 for service. Was greeted by Eric Goodrich who was amazingly. Courteous and met my needs. Was greeted by Eric Goodrich who was amazingly. Courteous and met my needs. More

I purchased my car just a few days ago at Mercedes-Benz of Beverly Hills, and I can confidently say this was the best customer experience of my life. I was assisted by Ahmad Zia, and he was absolutely p of Beverly Hills, and I can confidently say this was the best customer experience of my life. I was assisted by Ahmad Zia, and he was absolutely phenomenal. He took the time to walk me through every detail of the car, explained everything with clarity and patience — even the smallest nuances — and made the entire process smooth, respectful, and genuinely enjoyable. His professionalism, warmth, and attention to detail made me feel truly valued as a customer. I couldn’t be happier that it was Zia who helped me. He is an outstanding person and an exceptional manager. I’m beyond impressed and deeply grateful. I’m leaving a 5-star review without hesitation. In my opinion, this is the best Mercedes-Benz dealership in all of America. Thank you so much. Georgii Gabeliia More

Terry Mckie is the greatest to work with. Always reliable and very knowledgeable and my husband and I adore him !!! Always reliable and very knowledgeable and my husband and I adore him !!! More

It’s one of the worst experiences I’ve had. I have been buying all my MBZ cars at the BH location. When I needed a battery exchange and brake replacement I took my MBZ there. My I made an appt I have been buying all my MBZ cars at the BH location. When I needed a battery exchange and brake replacement I took my MBZ there. My I made an appt a week before, reserved a loaner. When I got there, Corey Butler, my service mgr told me there was no loaner , that it was the mistake of the person that told me that. I was frustrated. I’m 72, and since it would take 4 days for the service, he told me that he had no choice, no loaner available. I spoke to his supervisor and did get a loaner with much embarrassment. When he called me 4 days later at 3 pm the day before and demanded I come pick up my car, I said I had an follow up appt at 2 in Beverly Hills and would drop off the car by 5 pm.He rudely said I will be charged an extra day for the loaner if I didn’t get there immediately . I immediately brought the loaner back. And was absolutely irate. I told him I would report him to his supervisor. That was yesterday. I have bought 6 cars , and serviced my cars at BH store for 40 years since I was 32. Unless I’m offered an apology, I will never return and get my cars and services elsewhere Dr Joseph Boodaghi Drjobe@all.com. 310 435- 3290. More

.Excellent service department; Terry McKie does a superb job of meeting and exceeding expectations. First class. job of meeting and exceeding expectations. First class. More

Great experience. Zia was extremely knowledgeable and polite. He went above and beyond to satisfy my needs and find me the perfect new car. Zia was extremely knowledgeable and polite. He went above and beyond to satisfy my needs and find me the perfect new car. More

Terry McKie is the best service rep Makes MB of BH a place you want to go back to for all your service needs place you want to go back to for all your service needs More

Courteous, expert service. Expensive but the work gets done quickly and expertly. Loaner car makes it all convenient and as painless as possible. Expensive but the work gets done quickly and expertly. Loaner car makes it all convenient and as painless as possible. More

Always the best. Great customer service from everyone who works there. Thanks again, Terry! See you next time! Great customer service from everyone who works there. Thanks again, Terry! See you next time! More

Very efficient and clean dealership. Everyone is courteous and the waiting room is very nice. Everyone is courteous and the waiting room is very nice. More