Mercedes-Benz of Beverly Hills

They were very attentive when I arrived for the service appointment. They offered to wash car for a nominal fee. The service advisor, Steve Mendoza, guided me through the paperwork and listened my concerns appointment. They offered to wash car for a nominal fee. The service advisor, Steve Mendoza, guided me through the paperwork and listened my concerns. There was a nice cafe with free coffee, fresh, hot and a little cafe with a good menu. They offered a croissant with avocado and fixings which just hit the spot. Steve was such a gentleman! I asked about a diagnostic for the car, which they did. Then, he offered uber ride so I could get home. Because I had another appointment the day the car was ready for pick up, and I was in the local area, Steve said they could bring it to the house, which they did in the time they specified. All in all what I would consider excellent service in every aspect! More

I don’t know where to begin. They kept my car for over a week and the service provider hardly gave me updates. I had to uber there myself because no one would pick up the main li They kept my car for over a week and the service provider hardly gave me updates. I had to uber there myself because no one would pick up the main line and his phone is still shut off. I picked up the car which still has an engine light on, they couldn’t give me any reason as to why but only to leave the car AGAIN with no loaner or rental. I been calling and messaging two different providers and haven’t received any response. Awful experience. How do you “fix” power issues and then not check engine light on return! More

Quick and easy. Christian was quite helpful and resolved my issue in an efficient and effective fashion. Christian was quite helpful and resolved my issue in an efficient and effective fashion. More

First class. Everyone is polite, not ingratiating. And in BH they have to put up with a lot. Without the details ad nauseam a 3rd party warrantor refused to pay f Everyone is polite, not ingratiating. And in BH they have to put up with a lot. Without the details ad nauseam a 3rd party warrantor refused to pay for services on our 2018 AMG. They were in the wrong and took the "so sue us" approach. MBBH took them on and prevailed. For 14k$. Great job! More

Great service staff. Love the videos showing what’s recommended for service!! You can check the status on line! Love the videos showing what’s recommended for service!! You can check the status on line! More

Ahmad Zia made the process seamless David and Misha were amazing as well. We love the car amazing as well. We love the car More

Great service! ! You rock Sylvia !!! I appreciate every kindness extended to me. Awesome Awesome Awesome Awesome ! You rock Sylvia !!! I appreciate every kindness extended to me. Awesome Awesome Awesome Awesome More

Harry Atalaryan Is truly one of the best service advisors I’ve ever met. Very professional and makes the whole process easy and stress free each time. I’ve ever met. Very professional and makes the whole process easy and stress free each time. More

I brought my car in due to a flat tire with an appointment and I called ahead to make sure they had the tire I came into the dealership at 9 o’clock in the morning. I told him I’d like to wait for appointment and I called ahead to make sure they had the tire I came into the dealership at 9 o’clock in the morning. I told him I’d like to wait for them to change the tire. three hours later I was told sorry we do not have the tire in stock at this time. The service agent who was a woman was at best indifferent to my situation. I do have the tire protection insurance, which I know takes a little longer for them to locate it, but three hours later with no resolution is unacceptable. I know for a fact because I use them for a different car that they will inspect the tire get approval for the insurance and fix the tire within one to one and a half hours. More

Service advisor Silvia is excellent! ! Silvia goes above and beyond to make servicing my vehicle, easy, complete, and effortless. Thank you, Silvia! ! Silvia goes above and beyond to make servicing my vehicle, easy, complete, and effortless. Thank you, Silvia! More