Mercedes-Benz of Beverly Hills

I recently purchased a 2012 E350 Cabriolet retired from Hertz Rental Fleet. (They have amazing deals). I immediatly took the vehicle to MB Bev Hills to see if there were any issues. (Bev Hills was reco Hertz Rental Fleet. (They have amazing deals). I immediatly took the vehicle to MB Bev Hills to see if there were any issues. (Bev Hills was recomended by three local friends). Mike Stillwell was my service contact. Friendly thoughtful. Pursued all possible issues. Gave the car a clean bill of health and even installed a Bev Hills MB - license plate holder. My second follow up visit was equally pleasant. I have owned several Lexus and one Audi recently and would put the MB service experience as just a tad better than Lexus. My Audi experience was much lower. More

They are customer service Guru's ! Mary will spot They are customer service Guru's ! Mary will spot things I didn't even know were covered by my warranty and have it fixed without me even mentioning They are customer service Guru's ! Mary will spot things I didn't even know were covered by my warranty and have it fixed without me even mentioning it. Their pricing is also very competitive. More

Fernando Mahaluf was very polite, but lacked follow up. Only time he followed up to give me a status is when he was asking to increase the previous quote provided. One week and then two weeks and limited Only time he followed up to give me a status is when he was asking to increase the previous quote provided. One week and then two weeks and limited follow up to give me any idea of when my car would be ready. He finally called and told me absolutely Thursday. Thursday came and went and yes, you guessed it abosolutely no call to tell me it was done. I called him to get the ETC, which turned out to be very end of day Friday in which ruined my weekend plans and had to stay in town in which to get my car. He made all kinds of empty promises, so if you read this, make doubly sure you speak to someone else because Fernando makes promises he cannot delivery on. The folks at the DT Mercedes dealership are rude, but they do not lack follow through. More

They made purchasing a car a very pleasurable experience. The entire staff was polite, attentive, competent, and extremely professional. Thanks Mercedes Benz of Beverly Hills. The entire staff was polite, attentive, competent, and extremely professional. Thanks Mercedes Benz of Beverly Hills. More

I purchased a new Mercedes a year ago and the overall experience was superb. The salesman I dealt with at that time sbsequently left the dealership and, when looking for another car, I returned to MB of experience was superb. The salesman I dealt with at that time sbsequently left the dealership and, when looking for another car, I returned to MB of BH and was handled by Internet sales Mgr David Markley. The experience could not have been better. The autos he showed and the care he provided made the choice easy. I'm very happy with the car and extremely pleased I bought here again. David is a consummate professional and could not have done a finer job. More

I took my car in because the door to the gas tank wouldn't open. They told me that the motor was dead and needed to be replaced. I couldn't leave my car that day so they pried the door open so that I wouldn't open. They told me that the motor was dead and needed to be replaced. I couldn't leave my car that day so they pried the door open so that I could get gas and rigged it so that it wouldn't lock again. I returned yesterday because the door had somehow managed to lock and I couldn't open the gas tank and the same person helped me again. This time however he told me that he couldn't open the door because the lock was bent. I pointed out that he had opened it last time and he remembered me. He calls the service advisor who then tells me that my warranty won't cover the repair since the lock is bent and it's going to cost me $450 to repair. I naturally point out that their technician bent it when he pried it open, the technician confirmed that he had opened it. I declined service and went to Van Nuys Mercedes where they told me that there is an EMERGENCY RELEASE switch; the exact words were "I don't know why they'd pry it open when there's an emergency release switch in the trunk". My car was then repaired under warranty since the motor shouldn't have failed in the first place. I don't recommend this place at all, they are rude, they lack knowledge about the cars they work on, they never answer the phone, and they lie about what's covered by warranty. Do not go to this dealer More

Went in to buy and SLS and the car was sold, understnadable. Looked at an SL 63, was quoted a number, manager worked the numbers, asked for a deposit and car was put on hold. Had my Bank Manager understnadable. Looked at an SL 63, was quoted a number, manager worked the numbers, asked for a deposit and car was put on hold. Had my Bank Manager on a Sunday as a favor pull all the credit they needed, was waiting to take up to cars as trade in and i get a call. Sorry !!! we used the wrong residual, monthly payment went up $800 each month on a 36 moth lease. he had quoted the numbers and worked everything out 3 times whilst submitting the credit. Cannot believe they work like this, only person with any integrity is Fuzzy the General Manager. Unfortunately this is not enough to maintain either a personal or proefessional relationship moving forward. my perosnal busines will go to another vehicle manufacturer ( Look up my histiry and i think i have had 7 cars in 5 eyars from you ) and professionally my comments if and when asked will be to never consider doing business. More

Vadim is amazing. He is in the Internet Sales Dept. and gave me a great offer up front - no nonsense. His price was better than the other dealerships I tried which surprised me given the "Beverly Hills" a gave me a great offer up front - no nonsense. His price was better than the other dealerships I tried which surprised me given the "Beverly Hills" address. Anyway, great deals with great service. Can't beat it. More

This dealership is probably the worst I have ever been to, they have all the fluff to make themselves look high-end but when it comes to real service and standing behind the product they run the other way to, they have all the fluff to make themselves look high-end but when it comes to real service and standing behind the product they run the other way, I had a problem with brakes that was purely due to their own production problem and while they admitted to being a problem they have, they wanted me to pay over $800 to fix their problem, needless to say I refused, everyone was rude and wouldn’t take responsibility, don’t go there, furthermore I am NOT getting another Mercedes, I believe Lexus has better service and stand behind their product More