Mercedes-Benz of Beverly Hills

High Class Customer Service My experience with this dealership was top notch as I would expect from a high end dealership such as Mercedes. Sam Rezai was my sales rep. I highly My experience with this dealership was top notch as I would expect from a high end dealership such as Mercedes. Sam Rezai was my sales rep. I highly recommend working with him if you can. He is patient, personable, highly knowledgeable, very honest and goes out of his way to take care of his clients with great care. He was not overly pushy with the sale, he listened to my needs and concerns, found me the perfect car and he even came in on his day off to spend three hours personally teaching me all the technology in the car. Always with a smile. Everyone I worked with there, including the finance rep was lovely and accomodating. More

Excellent! After a very, very bad experience with the LA Downtown Mercedes Dealer. Mercedes Benz of Beverly Hills has turned me around a full 360 regarding getti After a very, very bad experience with the LA Downtown Mercedes Dealer. Mercedes Benz of Beverly Hills has turned me around a full 360 regarding getting my beloved Mercedes taken care of. Beverly Hills Mercedes really did go above and beyond. This is the only Dealer I will ever take my car to and the only dealer I will buy my next Mercedes from. More

The worst customer service in Beverly Hills!! ***BRUCE SCHULMAN THE GENERAL MANAGER!!*** Apparently takes things personally after my previous review. “2014 CLS63 AMG S MODEL! Problems problems a ***BRUCE SCHULMAN THE GENERAL MANAGER!!*** Apparently takes things personally after my previous review. “2014 CLS63 AMG S MODEL! Problems problems and problems..... Got the car a few weeks ago from BEVERLY HILLS MERCEDES BENZ, and already 2 of the engine mounts are broken, and guess what BEVERLY HILLS MERCEDES BENZ won't even take responsibility!!! of course not, it will give them a bad name and they wouldn't want that, Even when I tried contacting Bruce the general manger he's always in a "meeting" yeah right!! This is my second car with BEVERLY HILLS MERCEDES BENZ after my 2012 C63 AMG had too many problems, gave them a second chance and look..... make your choice carefully!! ...good luck.” ………And then Sending the POLICE to my BUSINESS place at 9:00 P.M. to take away my loaner car, after a few words with the police officers explaining the situation, they quoted "WHAT A SELFISH MANAGER" !! they ended up letting me keep the loaner car. The very next morning I arrived at the dealership, At first when I requested to meet with BRUCE THE GM, he refused to meet with me!! After begging my service advisor numerous of times, then BRUCE finely showed up. Instead of apologizing and seeing what he can do to resolve the problem, BRUCE started cursing at me, yes C-U-R-S-I-N-G!!!! ........*** "YOU F***ING PIG, GET YOUR F***ING DIRTY FEET OFF MY DEALERSHIP........."*** I'M STILL IN SHOCK HOW CAN A MERCEDES GM GET AWAY WITH SUCH A THING!! More

Great service department as alway Beverly Hills Mercedes did an outstanding job getting mt car serviced, The provided me with ether a ride or loaner car. Carlos was quick gett as alway Beverly Hills Mercedes did an outstanding job getting mt car serviced, The provided me with ether a ride or loaner car. Carlos was quick getting vehicle in and out and also washed for me. . Thank You Calos More

I recently purchased a 2012 E350 Cabriolet retired from Hertz Rental Fleet. (They have amazing deals). I immediatly took the vehicle to MB Bev Hills to see if there were any issues. (Bev Hills was reco Hertz Rental Fleet. (They have amazing deals). I immediatly took the vehicle to MB Bev Hills to see if there were any issues. (Bev Hills was recomended by three local friends). Mike Stillwell was my service contact. Friendly thoughtful. Pursued all possible issues. Gave the car a clean bill of health and even installed a Bev Hills MB - license plate holder. My second follow up visit was equally pleasant. I have owned several Lexus and one Audi recently and would put the MB service experience as just a tad better than Lexus. My Audi experience was much lower. More

They are customer service Guru's ! Mary will spot They are customer service Guru's ! Mary will spot things I didn't even know were covered by my warranty and have it fixed without me even mentioning They are customer service Guru's ! Mary will spot things I didn't even know were covered by my warranty and have it fixed without me even mentioning it. Their pricing is also very competitive. More

Fernando Mahaluf was very polite, but lacked follow up. Only time he followed up to give me a status is when he was asking to increase the previous quote provided. One week and then two weeks and limited Only time he followed up to give me a status is when he was asking to increase the previous quote provided. One week and then two weeks and limited follow up to give me any idea of when my car would be ready. He finally called and told me absolutely Thursday. Thursday came and went and yes, you guessed it abosolutely no call to tell me it was done. I called him to get the ETC, which turned out to be very end of day Friday in which ruined my weekend plans and had to stay in town in which to get my car. He made all kinds of empty promises, so if you read this, make doubly sure you speak to someone else because Fernando makes promises he cannot delivery on. The folks at the DT Mercedes dealership are rude, but they do not lack follow through. More

They made purchasing a car a very pleasurable experience. The entire staff was polite, attentive, competent, and extremely professional. Thanks Mercedes Benz of Beverly Hills. The entire staff was polite, attentive, competent, and extremely professional. Thanks Mercedes Benz of Beverly Hills. More

I purchased a new Mercedes a year ago and the overall experience was superb. The salesman I dealt with at that time sbsequently left the dealership and, when looking for another car, I returned to MB of experience was superb. The salesman I dealt with at that time sbsequently left the dealership and, when looking for another car, I returned to MB of BH and was handled by Internet sales Mgr David Markley. The experience could not have been better. The autos he showed and the care he provided made the choice easy. I'm very happy with the car and extremely pleased I bought here again. David is a consummate professional and could not have done a finer job. More