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Mercedes-Benz of Boerne

Boerne, TX

4.8
531 Reviews

31445 Interstate 10 W

Boerne, TX

78006

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Showing 531 reviews

December 27, 2012

Paul is always thinking ahead and taking care of possible issues sooner than later. It is refreshing going to get your car serviced and not getting beat up by the service advisor. Paul took the time to get t More

by thelink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Jennings
November 06, 2012

Mercedes of Boerne is a top level Mercedes dealership, in all respects. Professional, trained, motivated people are the standard, not a pleasing exception. Perfection is the objective. If something goes wro More

by ddsmith939
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Jennings, Paul Jennings
October 11, 2012

Best service ever..4 years already..my car is up to date thank you to the service personel..in special Paul Jennings my service advisor. Some of my friends in the Alamo Heights area always mention how grea More

by caballo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
julio reyes, Paul Jennings
October 02, 2012

MB of Boerne has got to be the best MB dealer in the country! Everyone is so nice and they know how to treat their consumers. I have bought at other dealers in the area and will never go back. I will co More

by Hnaranjo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Cardenas and Mark de la Fuente, Eddy Waters, Al Cardenas, Paul Jennings
August 31, 2012

My experience with Mercedes Benz of Boerne was horrible. My first time there they couldn't figure out the maintenance code my vehicle displayed than blamed me for them doing the wrong service. I tried them More

by aztx45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddy Waters
Sep 17, 2012 -

Mercedes-Benz of Boerne responded

My name is Ron Heller and I am the dealer principal for Mercedes-Benz of Boerne. Let me start by saying that I too would be upset and angry had I received such a poor experience from any business much less a Mercedes-Benz Dealer. I want to assure you that I take your experience very seriously. I take full responsibility for our failure to even come close to meeting your expectations and I would like to ask you for an opportunity to make it up to you. I know that I can't change the past but I would like to address the mistakes we made and see if we can find a way to make things right. I can be reached on my cell phone at 210-219-3706. Please call me or my partner Bill Bird at 830-981-6002 when you have some time. We have made several attempts to reach you but without success as of today. I will personally follow up to make sure that we have credited your cc the $21 we mistakenly charged you and inquire as to how we could have made that mistake. I will also investigate how we could have inadvertently cleared your memory seats. Clearing a memory seat is the last thing we want to do since we understand that the seat position is set up just the way you like it. I would also like to know more about the popped off rear view mirrors. While we don't show any record of that, I would like an opportunity to fix or replace anything we may have broken. Once again, on behalf of all our Mercedes-Benz of Boerne team I want to extend my sincere apologies and ask that we have a chance to make it up to you. With kindest regards and at your service, Ron.

August 09, 2012

From the time we entered their showroom until we left several hours later, we were treated in a first-class manner - it was as if we had been the most important people to have ever visited their place of More

by Gaumont
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Su Yim and Guy Vick, Guy Vick
August 07, 2012

I bought 2 new cars from this dealership last week, our experience was exceptional. The sales team was very helpful and did an excellent job educating us about the cars. I have purchased 14 Mercedes Benz i More

by Bill Behnke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ahlfors, Eddy Waters
August 01, 2012

Best Experience ever buying a vehicle, service is outstanding, GREAT PLACE!!!! I was shopping for 2 months and no dealership was so nice and helpful, this place was awesome!!! I would recommend to e More

by kathleencortez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Jennifer, Michael Valenzuela
July 11, 2012

From the moment I drove up I felt like I was the most important person there. They meet you as soon as you drive up and strive to take care of all your needs as soon as possible. On this particular day More

by kchawkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Urban
July 09, 2012

My husband and I have used Mercedes of Boerne since 2006. We have bought 2 Mercedes from them. The dealer and employees are top notch Paul Jennings is our advisor and he is wonderful. He is very knowledgeab More

by Dedie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Jennings, Paul Jennings
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