Mercedes-Benz of Boerne

After first visiting the other San Antonio area Mercedes-Benz dealership, my wife and I first visited Mercedes-Benz of Boerne back in early Fall of 2011. After meeting and visiting with Guy Vick ( Mercedes-Benz dealership, my wife and I first visited Mercedes-Benz of Boerne back in early Fall of 2011. After meeting and visiting with Guy Vick (salesman) we test drove a 2012 CLS550. We were quite impressed with the CLS550. After a few months we were ready to order the exact version of this vehicle that we wanted. At the time of our ordering our car Guy Vick advised that the car would likely make to the dealership in the last week of December or the first week of January. As it turned out, we picked up our new ride on Friday 12/30/2011. Guy Vick was the perfect salesman. He was able to provide every answer we asked. He never pushed us (he let the car sell itself). The day we picked up our new car we met Garrett Ethridge. He is this dealership's guy who trains customer's how to use their new car. Our new car has so many features that a guy like Garrett is a God send. He was fully knowledgeable and very patient with my wife and I. Today we went back to have an additional item installed and to have the windows tinted. Guy Vick made all of the arrangements. When we arrived our loaner was waiting. The work was performed in a timely and professional manner. This is the pefect dealership. They trully have thought of everything. And Guy Vick (our salesman) is the absolute best. He is a 1st ballott hall of famer. More

Friendly, knowledgable, and helpful sales person. Asked to look for a specific car with certain options. She kept looking and found just the car we wanted at a fair price. This dealership and their previou to look for a specific car with certain options. She kept looking and found just the car we wanted at a fair price. This dealership and their previous outstanding history with our traded in SLK320 is the reason we would only buy from Boerne. Very plesant bying experience. More

My husband and I were out taking a drive one afternoon & stopped by to browse at Mercedes Benz Of Boerne. We were greeted at the door by Mr. Guy Vick. He was very pleasant & personable. He was also very e & stopped by to browse at Mercedes Benz Of Boerne. We were greeted at the door by Mr. Guy Vick. He was very pleasant & personable. He was also very experienced & knowledgeable. We carried a conversation with him & he asked questions to understand what we were looking for in our next Mercedes since we have owned MB's for 40 years. Mr. Vick showed us a vehicle that had everything we were looking for and then some. I am happy to say that we walked out that day with a new Mercedes. Mr. Vick & Mercedes Benz of Boerne far exceeded our expectations and made our recent sales experience a very memorable one. We highly recommend this dealership to all our friends. We look forward to a long lasting relationship with Mr. Vick & Mercedes Benz of Boerne. More

From the moment I walked into the dealership my experience was nothing but pleasant. Guy Vick assisted me in purchasing my car and was great to work with! His customer service far exceeded any ex experience was nothing but pleasant. Guy Vick assisted me in purchasing my car and was great to work with! His customer service far exceeded any expectations I had. For that matter, everyone I encountered at the dealership was friendly and eager to assist me. I will absolutely be going back to Mercedes Benz of Boerne to purchase my next car. More

We drove all the way from Houston to purchase a vehicle from this dealer. Robert Price our salesman was very professional and personal. The vehicle and price was exactly what we were looking for. We were from this dealer. Robert Price our salesman was very professional and personal. The vehicle and price was exactly what we were looking for. We were satisfied with your overall experience while at their dealership. I would recommend them to anyone More

In and out of a dealership is very important to me. Guy made sure the experience happened the way I like it. Guy is very knowledgeable and courteous. He keeps his customers entertained to create a nice t made sure the experience happened the way I like it. Guy is very knowledgeable and courteous. He keeps his customers entertained to create a nice transaction. More

First let me state that my job is to conduct professional research for my government clients. I'm not the type of person to buy anything on a whim and sometimes that annoys the xxxx out of my wife! My plan research for my government clients. I'm not the type of person to buy anything on a whim and sometimes that annoys the xxxx out of my wife! My plan was to find and buy a 2012 Mercedes-Benz (MB) E350 with certain options and within a certain price range. This MB was going to be a surprise Christmas present for my wife of 20 years, so it had to be special. I conducted exhaustive research for over 3 weeks and the days were counting down until Santa had to deliver! When conducting research for a new vehicle, I not only look at the invoice price of the vehicle and all the options, but also the feedback from legitimate consumers and also how well the dealership's service department treats their customers. This leads me to Mercedes-Benz of Boerne. We had our previous 2008 MB C350 serviced at the Boerne dealership even though we bought it in Austin and the service department treated us like family every time we came in. In fact, we had a unique problem that occurred right after our warranty expired and the MB of Boerne service department (Mark De La Fuente) contacted MB USA to plead our case without us even knowing about it. In the end, MB took care of our potential expensive problem and we were all the happier for it! That is why I could not understand the few negative comments made about this dealership. However, if you're like me, you can read between the lines and discover why some of the negative comments were made; enough said. The salesman I purchased from was the most professional and courteous car salesman that I've dealt with in the past 20 plus years! Even after I spent about 3 hours of this gentlemen's time, Guy Vick never became pushy just to make a sale. He allowed me the opportunity to come back and mull over the various E350s and never attempted to pressure me into a sale. When I finally made the decision to purchase my wife's new E350 with the options I wanted I decided to go in and see Mr. Vick. I sat down with him and informed him that I was willing to pay a fair price for the new E350, but nothing close to MSRP. I also wanted a true market trade in value for my wife's 2008 C350. We spent less than 5 minutes negotiating a price on both vehicles and I left feeling I was treated more as a family member than a person off the street wanting to buy a new car. However, that's not the end of the story. I then told Mr. Vick that I needed the car that evening to surprise my wife with her new car. Guy Vick went above and beyond to ensure that Santa had a clean and polished brand new Black E350 present to deliver to his beautiful wife of 20 years! MB of Boerne and especially Guy Vick has earned my trust and loyalty to ensure I always return! More

The employees at Mercedes of Boerne really walk the talk. They really care if you are satisfied with your overall experience while at their dealership. They generate a very professional and personal enviornm They really care if you are satisfied with your overall experience while at their dealership. They generate a very professional and personal enviornment and I would recommend them to anyone. I would go as far as challenging anyone to find a better dealership to do business with. Their customer service is second to none and you leave knowing they really appreciate your business. I actually enjoy the one hour + trip to get my car serviced. More

For a dealership's mission statement that says "Where customer service is our passion!"... Our experience was simply horrible! We had to drive over 2 hours to get to the dealership, and upon arri "Where customer service is our passion!"... Our experience was simply horrible! We had to drive over 2 hours to get to the dealership, and upon arriving, we were ignored and left standing on the lot long enough to have multiple other salespeople inquire whether we had been helped. Sadly, we stayed loyal to the first salesman who greeted us! Had we known what was to follow, we would have run for the exit! Robert Price had obviously decided what it was that we wanted and could afford without knowing anything about us at all. We went in specifically to drive and buy a 2012 GKL class SUV with navigation. Mr. Price spent several minutes avoiding us and holding conversations with other employee's even after they pointed out to him that we were waiting! This behavior was so obvious that multiple other employees of the dealership came to us and, in what I would consider a very concerned manner, asked us whether everything was alright! This was most disturbing! If that isn't enough, he never let us test drive the vehicle we drove all that way to see! Instead, he put us in a somewhat unclean 2011 without many of the features we wanted - and certainly had no expectation for us to buy. After being treated so apathetically, I wouldn't have bought a can of peaches from this guy! To add insult to injury, while on the test drive, I was asking questions of him, and he would occasionally answer with a sarcastic tone of voice. When we went into the office section of the dealership, Mr. Price, in his omniscience, asked us whether or not the GKL class was within our price range! We never even got to price negotiation nor even credit scoring! Owning a Mercedes has been my dream for quite some time, mostly because other family members are current owners. Now, I simply don't understand why they are! I wish we would have talked to someone else, anyone else! There are truly concerned employees at this dealership, but sadly, we never had the opportunity to work with them. We may try again some other time… More

Not really much of a review writer but I thought I would take a couple of secs and do it because the experience was really good. Bought an E Class and traded my in my old Peugeot. My salesman was Jeff Ahlf take a couple of secs and do it because the experience was really good. Bought an E Class and traded my in my old Peugeot. My salesman was Jeff Ahlfors. With all the options available, picking out a car can be overwhelming. You can read and read but until you actually go out to the store and look at the cars, you can get confuzzled. Jeff was very patient. He showed me every car I had any interest in, explained the differences and understood when I didn't make a decision on my first trip. Came back the next weekend and finally picked out a car. Had it down to two that were a toss up, parked them side by side, and bought the one my dog hopped into. Haggled a little over the trade, but how much is a 150,000 mile Peugeot worth anyway? I most appreciated the service I got. If I'm spending that much on a car, I want good service as much as I want a nice car. I was greeted professionaly, listen to carefully, and they spent a lot of time with me. Jeff followed up but he wasn't obnoxious. I left my sunglasses in my trade in and even though I told him not to, Jeff drove them out to my house! I hope the service dept is as good as the sales dept. Best of all, my dog Shadow loves it! More