Back

Mercedes-Benz of Boston

Somerville, MA

4.9
2,380 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Contact Dealership

259 McGrath Hwy

Somerville, MA

02143

Directions

By Type

Showing 2,380 reviews

March 25, 2025

Customer service is good. Representatives who interact regarding of your car are very knowledgeable and listen carefully. More

by Bedri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Mercedes-Benz of Boston responded

Bedri, we're delighted to hear that our team at Mercedes-Benz of Boston provided knowledgeable and attentive service. Thank you for the kind words!

March 24, 2025

Schneider is the BEST service manager! He is so polite, professionally and thorough! Normally purchase my cars through MB of Burlington but this time choose MB of Boston and I am SO hap More

by MFRLTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Schneider and the team at Mercedes-Benz of Boston provided such attentive service! It's wonderful you chose us this time, and we're thrilled you're happy with your decision. Thank you for sharing your experience!

March 23, 2025

Bertrand Plique was great Kris Ricupero in the business office was a P.I.A.! More

by Nrd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dana LoNano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Ricupero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bertrand Plique
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Mercedes-Benz of Boston responded

I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

Apr 02, 2025 -

Nrd responded

I told Dana and Bertrand that I did not want to purchase any of the upsells and waste my time. When I got to Kris in the business office to sign the paperwork, he started with the upsells at which time I told him I was not interested in any of them and don't waste his nor my time. He stated that this was his job and that I was rude. Told him he hasn't seen rude yet at which time he again started with the upsells. I then got up threw the pen and told I'm done and out of here he told me alright he stopped the upsells again told me I was rude, and I signed the paperwork and was out of there in less than 10 minutes. Bertrand was the best and you can thank him if I ever buy another car from Herb Chambers because after dealing with Kris I have no intentions of returning.

Apr 04, 2025 -

Nrd responded

4/4 no response from gm jeff

March 23, 2025

Albert Berisha, as always, was great in the entire process---planning, recommendations and getting the work done on time and exactly as promised. There Is no one better. More

by jman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Mercedes-Benz of Boston responded

Jman, we're delighted to hear that Albert provided exceptional service throughout your experience at Mercedes-Benz of Boston. Thank you for the kind words and support!

March 22, 2025

Service advisor Ryan was amazing. I had wrecked one of my tires and damaged the other. Ryan quickly confirm the tires were in stock was able to get my car right in arranged for rides More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Ryan provided such exceptional service at Mercedes-Benz of Boston! It's great to know your experience was seamless and the dealership met all your needs. Thank you for recommending us, and we're here whenever you need assistance in the future!

March 22, 2025

Everyone we dealt with was very professional, courteous, and knowledgeable. Also, the staff is very friendly. More

by Moe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Whitelaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhonathan Linares
5.0
This rating includes all reviews, with more weight given to recent reviews.
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Mercedes-Benz of Boston responded

Moe, it's wonderful to hear that our team at Mercedes-Benz of Boston provided you with a professional and friendly experience. Thank you for sharing your feedback!

March 22, 2025

I finally asked Mercedes-Benz of Boston to replace the 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not ma More

by hugh_fortwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Mercedes-Benz of Boston responded

Hugh, it's fantastic to hear that the team at Mercedes-Benz of Boston helped bring new life to your vehicle. Thank you for trusting us with such an important task and please don't hesitate to reach out if we can be of service again in the future!

March 21, 2025

Schneider was great and the service department was able to fix the issues and help. More

by Syed Hussain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Mercedes-Benz of Boston responded

Thank you for your review, Syed! We're happy that Schneider was able to provide you with a 5-star visit! -Mercedes-Benz of Boston

March 21, 2025

Offer a wide selection of new and pre-owned Mercedes-Benz vehicles, expert service, and flexible financing at Mercedes-Benz of Boston." More

by sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Mercedes-Benz of Boston responded

Thank you for highlighting the wide selection and expert service at Mercedes-Benz of Boston! We're delighted to know that our flexible financing options met your needs. We appreciate your support!

March 19, 2025

Ramez was very helpful and professional. He made this experience of finding the right car very easy for me More

by Arsen Veizi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramaz Youssef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Mercedes-Benz of Boston responded

Arsen, we're delighted to hear that Ramez made your car-buying experience smooth and enjoyable at Mercedes-Benz of Boston. Thank you for sharing your positive feedback!

...
12
...