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Mercedes-Benz of Boston
Somerville, MA
2,335 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,335 reviews
August 01, 2021
Everyone was so efficient. And extremely friendly and helpful. It must be a good place to work. I had to get a loaner with no problems helpful. It must be a good place to work. I had to get a loaner with no problems More
by Peyton
July 31, 2021
Michael and Jeff made the dreadful process of service so easy. Detailed and maintenance in under a day with a loaner car. They are amazing ! easy. Detailed and maintenance in under a day with a loaner car. They are amazing ! More
by Ghanley
July 31, 2021
Patrick Titshaw in Summerville has been incredibly helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! More
by llhsiao2015
July 30, 2021
Patrick provides outstanding service and attention to his customers and is a valuable asset to Mercedes Benz of Boston He is honest and trustworthy and his performance is outstanding customers and is a valuable asset to Mercedes Benz of Boston He is honest and trustworthy and his performance is outstanding More
by Paul Robert Garrido
Employees Worked With
July 29, 2021
All issues that were discussed were taken care of in minimal time. This has been my experience in the past. And automobile was returned spotless minimal time. This has been my experience in the past. And automobile was returned spotless More
by Phillip
Employees Worked With
July 28, 2021
Customer service average Had to go back 2 timesFirst Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told car would be ready only next day , could if called me and say the car was not ready instead of me going back and wait there.. Not even an apology when I got there … Mr Berisha was great.. I texted him and got me an uber And had the car ready by 6:15… More
by Louis
July 27, 2021
I just purchased a new car from Jhonathan Linares, both he and Dana LoNano we extremely helpful throughout the process. Test drove on Saturday picked up on Wednesday.... Love my Mercedes GLC 300 he and Dana LoNano we extremely helpful throughout the process. Test drove on Saturday picked up on Wednesday.... Love my Mercedes GLC 300 More
by denise
July 27, 2021
Excellent expert service. Maintenance completed in a reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. reasonable amount of time. The only service department that has done work on this car and it looks and runs like brand new. More
by nionakis
Employees Worked With
July 26, 2021
Excellent service no complaints at all. Service is great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating great. The people are very courteous and helpful. Service did a great job cleaning my vehicle I give a 5 star rating More
by Jnjkane
Employees Worked With
July 26, 2021
Rob Tinkham provided, as usual, flawless service in delivering my new car. He is knowledgeable, efficient, and doesn't miss any key details. First class delivering my new car. He is knowledgeable, efficient, and doesn't miss any key details. First class More
by drobinson02199
Employees Worked With
