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Mercedes-Benz of Boston

Somerville, MA

4.9
2,333 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,333 reviews

March 04, 2021

Typical salesman promised me he would hold car for me until the title came in. But he did not honor his word. The car was sold to someone else while I was waiting for the title to come in. More

by willys hemi
Recommend Dealer
No
Employees Worked With
Eric Ilchenko
March 02, 2021

I had the pleasure of working with Kashif on the purchase of a brand new Mercedes Benz GLC. He made the process easy and painless. Kashif was very detailed when showing me all of the vehicles features and I More

by HiramGonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kashif Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Mercedes-Benz of Boston responded

HiramGonzalez - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Kashif was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Boston team

February 26, 2021

He is one of the honest car salesman I know.Believe me, He is one of the honest car salesman I know. Believe me, that says a lot. He is not one to sell you a car and forget about you. I would always go t More

by yves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kashif Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Mercedes-Benz of Boston responded

yves - What an outstanding review to read! It is great to know that Kashif consistently provides you with a hassle-free and welcoming shopping experience. Here at Mercedes-Benz of Boston, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

February 24, 2021

My first Mercedes It was a early graduation gift for myself great experience thank you Steve incredibly knowledgeable and kind searched multiple dealerships to find my dream car. More

by Shay2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of Boston responded

Shay2021 - Thank you so much for your feedback. We're so glad that you had such a positive experience at our dealership, specifically with Steve. He is truly an asset to this team. May you enjoy many safe and amazing miles this year in your new Mercedes-Benz! - Mercedes-Benz of Boston team

February 22, 2021

Mr. Kashif was very helpful and professional. He explained everything to me about the purchase of the car. Very knowledgeable and courteous. Thanks! Chantal Latortue More

by Chantal Latortue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sheikh, Kashif
Feb 24, 2021 -

Mercedes-Benz of Boston responded

Chantal Latortue - Thank you! We work hard to ensure that every transaction is transparent, efficient, and enjoyable. Buying a new vehicle should be a great experience and we're so happy to know that Kashif was able to deliver. If there is anything further we can do to assist you, please feel free to reach out as we are always happy to help! - Mercedes-Benz of Boston team

February 21, 2021

Jonathan was amazing...He was helpful and informativeI Jonathan was amazing...He was helpful and informative I was initially planning to look around for the best deal and loan but Jonathan gave me the b More

by Hassan el bakkar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhonathan Linares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of Boston responded

Hassan el bakkar - Thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. We am thrilled to hear about your positive experience with Jhonathan and that you found the perfect vehicle to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

February 19, 2021

Great service by Stephen Leung, he was extremely professional, caring and overall very helpful. I am very happy, he made the purchase of my car very easy. More

by Antonio Pineda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of Boston responded

Antonio Pineda - Thank you for taking time out of your day to write this review. We appreciate the kind words and are excited to have you as part of the Mercedes-Benz of Boston family! Stephen is a valued member of the team and we're so happy to know that he took such good care of you. Please let us know if there is anything else we can help with! - Mercedes-Benz of Boston team

February 18, 2021

Great sales service. I will suggest all my friends, Rob was excellent. They help me with the best deal and the best financial deal. Thanks More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Mercedes-Benz of Boston responded

Phil - Thank you, Kathleen, so much for your feedback on your recent experience with Rob. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and enjoy your new Mercedes! - Mercedes-Benz of Boston team

February 09, 2021

Great experience from the beginning until our car was delivered. Bertand was recommended to us and he exceeded our expectations. Great Job and see you soon! More

by Very satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bertrand Plique
Feb 23, 2021 -

Mercedes-Benz of Boston responded

Very Satisfied Customer - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Bertrand was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Boston team

February 01, 2021

I have enjoyed working with Kashif Sheikh with my new GLB lease. Very knowledgeable and very responsive sale representative. I would highly recommend Mercedes-Benz of Boston in Somerville, MA. More

by JennBanwait
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kashif Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Mercedes-Benz of Boston responded

JennBanwait - Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. We're so happy to know that this was achieved with you during your visit with Kashif. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Boston team

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