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Mercedes-Benz of Boston
Somerville, MA
2,326 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,326 reviews
June 27, 2020
Carlos was professional, honest and got the job done quickly. Such great customer service and communication!!! I was referred to him and couldn’t be happier. quickly. Such great customer service and communication!!! I was referred to him and couldn’t be happier. More
by AndreaCastinetti
Employees Worked With
Carlos Romero
June 27, 2020
Two weeks ago I purchased an SL 450 from Mercedes Benz of Boston. My salesperson was Rob Tinkham. I fully recommend Rob to anybody in the market for a new car and are considering a Mercedes Benz. Kris Ricupe Boston. My salesperson was Rob Tinkham. I fully recommend Rob to anybody in the market for a new car and are considering a Mercedes Benz. Kris Ricupero assisted in a painless closing on the purchase. I would not hesitate to use Rob again. More
by BILLHOEY
June 23, 2020
3rd consecutive Mercedes through Herb Chambers Boston. No one can match the service salespeople & managers that make the experience a pleasure. Incredible customer service always. one can match the service salespeople & managers that make the experience a pleasure. Incredible customer service always. More
by ladolcevita101
June 12, 2020
I purchhased a preowned 2019 Porsche Targa 4S for Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Mercedes Benz of Boston, part of the Herb Chambers group. While my initial experience was exceptional, the follow up and follow thru is appalling. Rob Tinkham, salesperson was very helpful. I purchased my car, sight unseen, as travel from Florida to Boston would be very challenging due to Coronavirus. I did review the vehicle via Facetime and requested that Rob, who has owned many Porsches, go over the car with a fine "toothcomb," which he indicated that he would and subsequently told me the car was perfect. Well, it was not so perfect. The car was transported via enclosed carrier. As soon as I looked over the car, I noticed rock chips on the front hood and on the side rear quarter panel. I contacted Rob, who authorized up to $200 to fix the chipped paint. On Wednesday, 5/13 I was trying to remove the glove compartment key from the key fob only to find out that that part of the key was broken (Confirmed by Suncoast Porsche.) It is not a warranted part and costs $125 to replace which Mercedes Benz of Boston refuses to pay or replace, as they own a Porsche Dealership in Massachusetts. In addition, while having the car 3M'd for paint protection from rocks, etc., the owner of 2Zero, authorized 3M dealer, noticed that the front bumper had "cosmetic" damage and while it had been repaired, the paint that was used had a "Blue" hue to it. My vehicle is Jet Black Metallic. It is a bit difficult to see, but it is apparent. I had the repair completed at a cost of $400 which again Mercedes Benz of Boston is unwilling to reimburse me for the out of pocket expense. Obviously, I am a Florida resident and they may not have had another opportunity to sell a car to me, and perhaps that is the reason for their reluctance to pay for the damages/repairs/replacement. I can assure them that I will be buying additional vehicles, but none from them!!! In fact, I have owned Mercedes Benz in the past and will not buy another Mercedes Benz vehicle, as they are franchisees of Mercedes Benz! More
by bkguido
Employees Worked With
May 14, 2020
Best Experience In Purchasing a Vehicle After 30 Years I have never been to the this dealership before, I bought a pre owned vehicle. The attention to detail and how they treat you is first class. Jonath I have never been to the this dealership before, I bought a pre owned vehicle. The attention to detail and how they treat you is first class. Jonathan is a great person, he treated me with respect and went the extra mile, something that I never experienced at other dealerships. Other dealerships and sales people over promise and under deliver. These guys are the real deal. Mike Melo More
by Mike Melo
May 02, 2020
It was a pleasure working with Carlos, Kris and Chadi. The virtual purchase was easy, quick and I love my new car. The team answered all my question via email and phone quickly. Even provided a video due The virtual purchase was easy, quick and I love my new car. The team answered all my question via email and phone quickly. Even provided a video due to my inability to physically view the car in person. It arrived within days of completing the paperwork. I love driving it. I am VERY pleased with my purchase. Thanks you again Mercedes of Boston. More
by Felis42
April 30, 2020
It’s always a pleasure doing business with Robb at Mercedes of Boston I get the best car at the best price thank you again Mercedes of Boston I get the best car at the best price thank you again More
by Artflr
April 28, 2020
Helpful and professional From beginning to end everyone I dealt with was helpful, courteous and professional. In particular Rob Tinkham who made the delivery of my newly lease From beginning to end everyone I dealt with was helpful, courteous and professional. In particular Rob Tinkham who made the delivery of my newly leased car a smooth and stress free experience during the time of social distancing and Covid19. I would not hesitate to recommend Mercedes of Boston to anyone. More
by sally
April 21, 2020
amazing experience Cannot speak highly enough of the entire team. Courteous, professional. Carlos was a great salesmen, low key, direct, very pleasant to deal with. F Cannot speak highly enough of the entire team. Courteous, professional. Carlos was a great salesmen, low key, direct, very pleasant to deal with. Fred Abban is an ace tech specialist and a great teacher. More
by DB
Employees Worked With
Fred Abban, Carlos Romero
April 17, 2020
I bought 2 car in 3 months from Herb Chambers. My 1st experience was fantastic, I new I would come back again. My 2nd time purchasing a vehicle was superb. Carlos went way beyond customer service. Everyt experience was fantastic, I new I would come back again. My 2nd time purchasing a vehicle was superb. Carlos went way beyond customer service. Everything he said he would do he did. He would keep me thoroughly informed about the process. Made the transition effortless. Thank you Carlos and Mr. Chambers. I am a customer for life. More
by Srgauthier
