Mercedes-Benz of Boston

Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

Rob Tinkham was awesome during the entire process of buying my 350 GLE He presented himself in a genuine, professional and highly knowledgeable manner. Thank you! buying my 350 GLE He presented himself in a genuine, professional and highly knowledgeable manner. Thank you! More

Great experience! I just purchased a new vehicle from Yue and he was a JOY to work with! Super polite and did not put any pressure on us while we were test driving. T I just purchased a new vehicle from Yue and he was a JOY to work with! Super polite and did not put any pressure on us while we were test driving. Then surprised us with such a fun presentation of our new car! Also, Fred gave us a complete education on how to use our new vehicle. Very knowledgeable and he was so courteous in taking the time needed to show us all the features. Dominic was also a help! Overall, it was definitely a great experience dealing with team involved. And I love my new car! More

Chat was super rude!He spoke to me as if I were a 10-year-old. I’m not sure how he gets anyone to purchase a car. I feel bad for his Frontline sales person because I was here by a car 10-year-old. I’m not sure how he gets anyone to purchase a car. I feel bad for his Frontline sales person because I was here by a car More

Great Purchase Experience I have been purchasing Mercedes Benz automobiles from Chip McCarty at Herb Chamber of Boston for over 20 years. He is the best by Far! I have been purchasing Mercedes Benz automobiles from Chip McCarty at Herb Chamber of Boston for over 20 years. He is the best by Far! More

Very good experience with Jalal and Bertrand Thank you for helping me with my purchase. They helped me to go through all the details and options of a new GLE. for helping me with my purchase. They helped me to go through all the details and options of a new GLE. More

Wonderful car buying experience, Thanks Steve! Just buy a new 2020 GLE 350 from this dealer. Thank you for all your help, Steve! We have a really wonderful purchase experience. Steve is very profes Just buy a new 2020 GLE 350 from this dealer. Thank you for all your help, Steve! We have a really wonderful purchase experience. Steve is very professional, responsive and patient. Go with him, if you want to buy a car!!! More

Thanks Ryan Thank you for Ryan’s helping. He worked so hard and helped us to get what we wanted. He worked with us for 4 full days, and finally help us to get our Thank you for Ryan’s helping. He worked so hard and helped us to get what we wanted. He worked with us for 4 full days, and finally help us to get our dream car-the 2020 AMG GT. He is professional, nice, friendly, helpful salesman. thanks again More

Thank you JB! Thank you for all your help, JB! He was so knowledgeable and answered all my questions. JB helped me get the used car I wanted; all I had to do was co Thank you for all your help, JB! He was so knowledgeable and answered all my questions. JB helped me get the used car I wanted; all I had to do was come in and sign papers. Everything went great, thanks again! More

Robert Tinkham was the best!!!The service and speed Robert Tinkham was the best!!! The service and speed with which he found a great rate on financing and best deal for my car, AWESOME! Robert Tinkham was the best!!! The service and speed with which he found a great rate on financing and best deal for my car, AWESOME! More