Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Boston
Somerville, MA
2,319 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,319 reviews
September 27, 2018
Purchase of new SUV Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always acce Highly professional, knowledgeable and personable staff. Beyond white glove service! I would give 10 stars if possible. David Nhan was always accessible with excellent rapport and not to mention extremely efficient! Umer went the extra mile to help us receive the car immediately and both Umer and David were very kind and considerate towards my young family! Fred is the most knowledgeable person I have met regarding Mercedes. Overall a great team and dealership! Do not think twice about going anywhere else! More
by BMW
September 24, 2018
Absolutely the Worst Customer Service!! I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a I cannot express how awful this dealership is with it's customers! From our sales associate to finance, we cannot be more disappointed. We leased a 2016 C300 and traded in our Saab back in December 2015. When we went to drive our newly 1 time cash pay leased vehicle, we realized the sales associate, Jerry put our old unregistered plates from our former vehicle on the car. We ended up leaving on Christmas eve without our car but instead a loaner car during xmas week when we wanted to be showing off our new car to friends and family. Then when we did ultimately receive the vehicle, the hood protector which was an additional purchase ~1k had to be re-installed over 2 times due to air bubbling and incorrect positioning of the plastic seal. 2 years later it still looked awful. We also purchased the extra pre-paid maintenance plan for 1200 only to discover we wasted our money and only received 1 service the entire lease period. After the awful experience, we debated leaving Mercedes altogether and opted to trade our pre-paid lease vehicle in early. Over 5+ attempts to get in touch with Chris, AJ or anyone from Finance to call us back to find out our options for cancelling the additional service options since the lease was terminated 3+ months early. By the 5th call I refused to hang up and the receptionist finally got in touch with someone in Finance. While the sales associate, Jerry may be gone (probably fired for ineptitude) the relationship across departments is horrible. It was so bad we just could not return there and deal with service even though they are closer to our residence. I will make it clear that we did decide to stay with Mercedes and this is not a reflection on Herb Chambers but just this dealership. We did get a new 2019 customized vehicle from Lynnfield and could not be happier with our decision to shop elsewhere. I would be astonished if we receive a response from TWhitehead either at this point. More
by katierab
September 20, 2018
Excellent Professionalism and helpful I have an excellent experience with Joel when I purchased my MB from Mercedes-Benz of Boston. I could not deal with a better man than Joel. I have an excellent experience with Joel when I purchased my MB from Mercedes-Benz of Boston. I could not deal with a better man than Joel. More
by YMBenz
Employees Worked With
Fred Abban, Joel Javier
September 18, 2018
Excellent Professionalism at Every Level. TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills TO: Chip McCarty Mercedes Benz - Boston I want you to know that Louise and I are very appreciative of your gentlemanly style and executive skills to help us work through all issues to a successful outcome ... the acquisition of a new Mercedes. In my 25 years of Mercedes Benz ownership, I believe this is the finest automobile I've ever driven. And ... by far, the best sales experience! FIVE STAR, hands down! Thank you kindly. May you enjoy bountiful Godwinks. SQuire (and Louise) Rushnell More
by SQuire and Louise
September 13, 2018
Best car buying experience we've ever had We loved this dealership. Stephen Leung was our sales person and we couldn't be more happy with him. Everyone else was friendly and helpful too. This We loved this dealership. Stephen Leung was our sales person and we couldn't be more happy with him. Everyone else was friendly and helpful too. This was by far the best car buying experience we're ever had. More
by Debbie M.
Employees Worked With
September 11, 2018
Disgusting Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your frie Dana was very upprofessional and was unwilling to help at all, this place including her is like being in high school drama, you may speak to your friends way but not customers. Never going to Herb chambers again. More
by Janet
Employees Worked With
September 08, 2018
30 day warranty I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patie I just want to take the time to thank salesman Keith R. I had an issue with my car and he worked with your mechanics to fix it. I appreciate his patience and personal attention to our situation. I am looking forward to coming back to get future cars from this location. Thanks again Keith Herb Chambers Mercedes of Boston is are great place to buy a car More
by THAMESFAMILY
Employees Worked With
Not sure who helped in service 3 guys , Keith Robinson
August 18, 2018
The customer comes first After looking for a new vehicle (pickup) for months, we decided to visit MB of Boston. Armando greeted us and answered questions about an AMG GLE43 t After looking for a new vehicle (pickup) for months, we decided to visit MB of Boston. Armando greeted us and answered questions about an AMG GLE43 that was on the showroom floor. Price was negotiated with George who was informative about ordering and pricing aspects and we agreed on a price that was so near my target price, I decided to purchase the high end SUV in the showroom for my wife even when we were set on buying an F-150 truck. I also purchased a 4 year prepaid maintenance and 7 year extended warranty that was set up by Todd. Ashmael walked us through the features of the AMG43 which is quite extensive. I never felt under pressure to buy any unnecessary products. I have worked in the auto industry years ago and these guys at MB of Boston are top notch. They went the extra mile to be sure we are happy. When my VW is nearing it's end, I will be going back to Herb Chambers Mercedes Benz of Boston for another Mercedes Benz. More
by Frank&PatA
Employees Worked With
Other Employees :
George Kotsiras, Armando Agramonte, Ashmael Brun
August 12, 2018
Wow, best car buying experience! I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experienc I recently relocated to the MA area from CA and just purchased a new Mercedes-Benz C300 from this dealership. It was an absolutely wonderful experience. I have purchased lots of high-end cars in my life but this dealership was by far the best. Jasper Abreu who was my salesperson was absolutely awesome to deal with and met the price I needed without any haggling at all! They have the process down and are willing to help you every step of the way. When I came in for my appointment to pick up the new car, Fred Abban stayed with me for a long while explaining to me all the equipment on the car and how everything worked. Fred was awesome too! When you buy a car from this dealership you definitely feel like Family and I will not hesitate in buying another car from this dealership again. Do yourself a favor and stop by as their inventory was the best in MA. More
by EddieK77
Employees Worked With
Jasper Abreu, Fred Abban
August 09, 2018
Ahhh....Rob Tinkham is the best. Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with Cant say enough about our HC experience once again...this was our 6th in a row vehicle acquisition from the HC companies and we have always dealt with Rob...follow up and true customer service is why we continue to be loyal to the HC brand. More
by SWG9
Employees Worked With
