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Mercedes-Benz of Boston
Somerville, MA
2,318 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,319 reviews
June 02, 2018
GREAT TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR More
by rmc
May 18, 2018
Amazing What an awesome experience we had all around. Georgina treated my husband and I like family, she is so professional and knowledgeable at what she do What an awesome experience we had all around. Georgina treated my husband and I like family, she is so professional and knowledgeable at what she does, she really takes her time to make sure you understand everything and makes her self available for any questions, even after the leave the dealership l highly recommend this dealership. Thank you Georgina you truly are the best!!!! More
by Juliana0425
Employees Worked With
Georgina Stavropoulos, Carlos Romero
May 13, 2018
Great until the last part My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awe My wife bought a new car from this dealership. We picked it up today after a single previous visit. I spoke on the phone with Margaret and she was awesome, very upfront and honest. When we came in our sales person was Max and he was also great, upfront, concise and efficient. We ended up buying the car and arranged to come in to drop off the trade and pick up the new car. When we came to pick up the new car we went through the new owner education with Fred, this is the part that prompted me to write this review because it bothered me enough to do so. The process took around 2 hours, and could have been much shorter because a lot of time was spent boasting about how awesome Mercedes is as a brand, my time is valuable and I do not need convincing, we already bought the car. Also some information and answers to my questions was factually wrong, for example when I asked how to input a direct frequency for a radio station I was told it was not possible, yet found how to do that later on at home with the new car. Another example when I asked about the leather care Fred explained how Mercedes doesn't use real leather because it cares about the environment, yet Mercedes offers it as an option on most of their vehicles. What bothered me the most was the attitude, during our session other car manufacturers were put down. For example when brake hold was being demonstrated Fred said something like "Mercedes owners don't hold their brakes like plebeians in VWs". We just traded in a VW for this car. When the remote start was demonstrated Fred said something ludicrous like the signal travels to Germany to be verified and that somehow that makes it more secure, he specifically mentioned that GM is easy to hack while Mercedes is not. I work in cyber security so that was insulting to me because it makes no sense but info is presented as fact. I hope people conducting the "education" have the following things 1. Ability to say "I'll get back to you, I am not sure about this" 2. Not badmouthing other world class auto manufacturers 3. Not being arrogant about Mercedes as a brand My wife initially didn't even want to test drive a Mercedes because she thought there is a stigma of arrogance, this visit made me understand where she was coming from and why that stigma is real, because of people's attitude which transfers from employees to new owners. More
by glebulon
Employees Worked With
Margaret Markos, Fred Abban, Max Wang
May 10, 2018
Mercedes of Boston is Much better than Flagship I love my new car that I got from Stephen Leung... Much better to work with than Mercedes in Lynnfield. Nice place, nice people and nice price. I love my new car that I got from Stephen Leung... Much better to work with than Mercedes in Lynnfield. Nice place, nice people and nice price. More
by phfragag1
May 08, 2018
Great Experience I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...! More
by SUSAN A PARKER
Employees Worked With
Other Employees :
The gentelman that went over all the cars features was excellent, Chip McCarty, Antoine O'Baoill
May 01, 2018
Experience at Mercedes of Somerville with David Nhan. Fantastic salesmanship and knowledge. A pleasure to to work with David. I visited the dealership on 3-4 occasions, once unannounced. David was more th Fantastic salesmanship and knowledge. A pleasure to to work with David. I visited the dealership on 3-4 occasions, once unannounced. David was more than happy to fit me in and was as usual very friendly and professional. More
by Solled1
Employees Worked With
Fred Abban, David Nhan
April 30, 2018
Great Dealership I'm very satisfied with my recent purchasing experience at Mercedes-Benz of Boston. In particular, I enjoyed working with David Nhan, who was very hel I'm very satisfied with my recent purchasing experience at Mercedes-Benz of Boston. In particular, I enjoyed working with David Nhan, who was very helpful and knowledgable, and Fred Abban, who is a patient and expert vehicle guide. Chad and AJ strived to make sure that the financials worked out, too. My thanks to all. More
by James
April 29, 2018
Expensive, slow, arrogant and condescending Overall, a very frustrating experience. I couldn’t get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldn’t illu Overall, a very frustrating experience. I couldn’t get the transmission on my Smart Electric Drive out of Park. Also, the brake lights wouldn’t illuminate when the brake pedal was pressed. This was a very straightforward diagnosis – a bad brake switch. I couldn’t do the repair myself, so I had the car towed to Smart Center Boston (aka Herb Chambers’ Mercedes-Benz of Boston). I told them all of the symptoms and said I thought it was the brake switch. They were able to look at the car that afternoon. Forty-eight hours later after multiple phone calls and several non-sensical and contradictory replies from the service advisor, they said that after running all their diagnostics, they determined it was the brake switch (!). They charged me $135 to run the diagnostics. My regular mechanic (who I should have had the car taken to in the first place) gave me the same diagnosis in 15 seconds over the phone. The dealer had the car and I wasn’t sure I could drive it elsewhere because of the bad switch, so I decided to have them do the repair. They charged me $98 for the part (which is $35 or less from any other part source). Overall cost was $222 and 48+ hours in the shop. Anywhere else, this would have been a $100 repair including less than 30 minutes of labor. And they didn’t even provide their “complimentary” wash and vacuum. I recommend avoiding this dealer as they are either incompetent or dishonest. More
by jrpowell
Employees Worked With
Antoine O'Baoill
April 26, 2018
Great leasing experience Georgina was of great help when we picked our car. She is very kind, knowledgeable, respectful and welcoming. She helped us find the right car for us, Georgina was of great help when we picked our car. She is very kind, knowledgeable, respectful and welcoming. She helped us find the right car for us, caring about our needs instead of trying to sell us unnecessary features. I totally recommend you look for her when you visit this store. More
by oscar
Employees Worked With
Georgina Stavropoulos
April 21, 2018
awesome service experience As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Mic As usual, a great experience at Mercedes Boston. Easy to get an appointment; great loaner car and quality service for my E43. the Service Advisor (Michael) was polite and very communicative. The car was washed and looked great upon pick up. A real quality operation. More
by mondo1
Employees Worked With
