Mercedes-Benz of Boston

Great experience with Georgina! Georgina Stavropoulos was the salesperson for our purchase of a new car last fall. She was very competent in all areas and very enthusiastic. She sp Georgina Stavropoulos was the salesperson for our purchase of a new car last fall. She was very competent in all areas and very enthusiastic. She spent a great deal of time going over every detail of the car when we picked it up and recommended that we return for a followup review after a few weeks of driving the new car. While we didn't do it, I know that she would be happy to do it at any point in the future. We recently needed some paperwork regarding our purchase. We were in a bit of hurry for it and Georgina was both gracious and efficient in getting it to us. I feel that Georgina will continue to help us in any way she can. More

Great out of state buying experience! I'm the type of guy that does a ton of research online before I start my car shopping. After an extensive amount of research, I finally determined the I'm the type of guy that does a ton of research online before I start my car shopping. After an extensive amount of research, I finally determined the type of car I wanted which was a brand new GLE450 Coupe. I quickly learned that finding that model, with all of the options I wanted, would be difficult to find here in South Florida. I extended my search outside of my local area to include the entire State of Florida. Still no luck. I went on AutoTrader and quickly found the car I wanted. It happened to be located at Herb Chamber Mercedes in Somerville. That was a Sunday night. I hit the "get the e-price button" that Sunday night and received a follow up the following Morning morning. I could tell that it was not a standard automated email but a personalized & professional email. With very little effort on my part, I was given the e-price. I was elated to see it. It was fair and FAR better than any price ever quoted to me locally. It just so happened that my fiancee was traveling to that area for work the following weekend. I set it up so he could view the car on my behalf. Upon his arrival, the car was not only waiting for him to view and drive, but he was greeted by Lovette Monteiro. Lovette went with him on the test drive and showed him the bells & whistles. My fiancee was impressed with not only the car but also with Lovette's demeanor and professionalism. I was impressed at how easy the process had been thus far. Once my fiancee gave me the "thumbs up" on the car, I called up Lovette and quickly hammered out the remaining details for the purchase (i.e. lease terms, etc). It was quick, easy, and rather painless. All of the required documents, to get the ball rolling, were emailed to me and quickly processed. I was then contacted by AJ in the finance department to finalize the lease terms. He offered me some additional "add-ons" (i.e. maintenance package, wear & tear package, etc) and thoroughly explained to me how to save a bit of money on those items (which I already knew I was buying). The remaining documents were FedEx'd to me. I had some additional questions after receiving those documents which were quickly answered by AJ. I decided to arrange my own transport carrier to pick up the car in Massachusetts & brought to me in Florida. Lovette took the lead on that and had everything ready to go for the carrier. He even covered the seats in plastic for me and video/photographed the car for me so I had an undisputable record of the condition in case I encountered any issues with my transport carrier. Every single person (Jessica, Internet Sales Asst Mgr; Dana, Internet Sales Mgr; Lovette Monteiro, Salesperson; Robert S., Clerk) answered my questions via email and phone in a timely professional manner. As someone who is also in sales, I truly appreciated that. I've NEVER bought a car essentially sight unseen. This dealership & team made this an incredible experience. I HIGHLY recommend this dealership. BIG thank you to everyone involved that made this one of the best experience I've EVER had in all of my years of buying luxury vehicles. A special thank you to Lovette for all of the virtual "hand holding" that I required. I'm not an "easy to please" person but you certainly made this experience totally awesome! More

Easy out of state purchase!!!! Georgina was fabulous! I am located out of state and she was able to get me an extremely aggressive price on a car without the back and forth hassle a Georgina was fabulous! I am located out of state and she was able to get me an extremely aggressive price on a car without the back and forth hassle at most dealerships. When I arrived she had the car ready for a test drive and all the needed paperwork ready for signature. Everything took less than two hours! I highly recommend! More

Luxury service for a luxury car! Simply the best! Chip came through with a great deal for me. I now have bought a car from him and would recommend them to anyone!! I actually had work Simply the best! Chip came through with a great deal for me. I now have bought a car from him and would recommend them to anyone!! I actually had worked with another Benz dealership but pass it up to go to Chip. The whole experience is first class. The final handoff was terrific also was very patient while I was trying to set up the insurance for the car. Will continue to go to him for any or my car needs! I only wish I could give more than 5 stars!!!! More

Excellent Service ! I had a great experience dealing with Eddie. I had been to a couple of other Mercedes dealerships in the the area and none of them were able to find I had a great experience dealing with Eddie. I had been to a couple of other Mercedes dealerships in the the area and none of them were able to find the car I wanted within my set price range. Eddie found the exact car I wanted with additional features, at a price that beat out lesser cars at the other locations. He stayed in contact and was very easy to work with. He also was very helpful in helping me navigate the buying process since this was my first time buying on my own. Highly recommend anyone looking for a new car to check out this dealership!! Overall great, hassle free experience. Absolutely love my new car. More

Amazing! Georgina is really helpful since I got my car. She is very nice and able to answer all my questions about my car. She is the one I would recommend to Georgina is really helpful since I got my car. She is very nice and able to answer all my questions about my car. She is the one I would recommend to people who want to get Mercedes! More

exceptional georgina is one of the most professional people i have met it is refreshing to meet someone so young who actually knows how to do their job and georgina is one of the most professional people i have met it is refreshing to meet someone so young who actually knows how to do their job and be as pleasant as they can possible be doing it what an asset for herb chambers More

Awesome Customer Service Raj was very helpful in every aspect of purchasing my new GLE 350. He responded to all my questions in a timely fashion, he is very polite and profess Raj was very helpful in every aspect of purchasing my new GLE 350. He responded to all my questions in a timely fashion, he is very polite and professional. He even responded to my questions on his days off. He solved any problems that I had and went above and beyond to help me. More