Mercedes-Benz of Boston

Efficient and enjoyable sales experience Georgina has been a consummate professional as we have narrowed our search through the various luxury SUVs settling on a 2017 GLS. She has been an exc Georgina has been a consummate professional as we have narrowed our search through the various luxury SUVs settling on a 2017 GLS. She has been an excellent source of information applying her vast knowledge base as we compared vehicles and options. She kept us on track during the process, but was never intrusive or pushy. We would recommend her highly for others exploring the Mercedes Benz line. More

Consistency in Service and Attention to All Details I have just picked up my 4th Benz from Mercedes of Boston. Within the last month, Alex Fine has delivered both a 2016 GLE 450 Couple and my latest, a I have just picked up my 4th Benz from Mercedes of Boston. Within the last month, Alex Fine has delivered both a 2016 GLE 450 Couple and my latest, a 2016 S550. Once again, a truly fantastic customer centric experience. From sales to the business office to the orientation of my new S Class, I really do not view much room for improvement. I have been in sales and sales management for well over 30 years. Throughout all that time, I have expressed one consistent message to all of the people who have participated in what I like to call, "delighting the client". Now we all know that this statement may not always ring true in terms of objective accuracy but the general point is clear ... Always try to do two things well and most importantly ... consistently. #1 ... Set proper expectations and strive to exceed them in all situations engaging the high road even when it is difficult and # 2 .... Always achieve # 1. My past experience at MB Boston has been nothing short superb. I truly feel that the team views all clients through the same lens and strives to always exceed expectations for their valued client base. At the risk of embarrassing specific individuals throughout my most two recent experiences at MB Boston, I would be remiss if I did not recognize the team that has sent me off down the road with the most fantastically engineered car in the market today. From the GM, Jeff Davis, who clearly sets the game plan of servicing all aspects and needs of the clients who fuel his business through to my salesperson, who just so happens to be my son, (I certainly stand as his most staunch critic), my entire experience was top tier in delivery. The training and support that both Alex Fine and all of the other members at MB Boston is to be both recognized as well as commended. Being a career sales professional, the training in terms of client interactions and product knowledge are soft dollars well spent. The personnel that I worked with on my latest purchase experience showed complete composure and maturity throughout the entire sales process never losing sight of who they all actually work for! As for the business office, Chadi was absolutely diligent in understanding my objectives and exceeding them upon their delivery. Finally, my product orientation with Fred, was nothing short of amazing. Fred's product knowledge of every function of my 2016 S550 was mind blowing and his subtle way of communication left be both impressed as well as completely well informed on every aspect of my new car. Suffice it to say, in my opinion, the team at MB Boston truly represents the Herb Chambers organization in the manner I know that Herb expects. More

The best car buying experience in over 40 years We were looking for new MB ml250 blue tec found 4 called 3 different dealers right from the very First phone call to Mercedes Benz of Boston we were We were looking for new MB ml250 blue tec found 4 called 3 different dealers right from the very First phone call to Mercedes Benz of Boston we were treated with attention,we made an appointment To drive the got to the dealership they were very busy but the manager took the time to meet us and Made sure that the 15 minutes we waited we had water and juice. Alexis Zonis our sales person took us tor our test drive and explained the features of the car as well as Mercedes brand name and the Herb Chambers group this young man is professional and very polite.we bought the car and got to meet and talk to manager,finance manager and manager in the service department.the day we picked our new car Alex took close to 1 hour explain all of the features of our new Mercedes. We are recommending Herb Chambers to all our friends and Customers. More

Great Sales Team - Amazing Service On Saturday, May 21st I had the pleasure of meeting David Nhan, Sales & Leasing Consultant at Mercedes-Benz of Boston, 259 McGrath Highway, Somerville On Saturday, May 21st I had the pleasure of meeting David Nhan, Sales & Leasing Consultant at Mercedes-Benz of Boston, 259 McGrath Highway, Somerville, MA 02145. Initially that Saturday I was intent on going to check out a used car in Ashland, MA, and I am very glad that I didn't because I would not have scored the amazing ride that I purchased that day through David. This was certainly the best car purchasing experience that I've had over the years - and it was a pleasure to work with David. David was more than helpful in assisting me find a car that was in my price range and accompanied my father and I on a test ride where we did some city driving and eventually got on the highway to see how the vehicle (in this case a beautiful 2013 Certified Pre-Owned C300) handled the open road. Needless to say, the vehicle was amazing, and with the assistance of David and his associate, Jeff Tucker, Business Manager, I was able to get financed right on the spot. In regard to the car loan that I received through Mercedes-Benz, I must say that I was astounded to learn that they were able to provide me with a lower interest rate than my very own Credit Union! So that was amazing, and the payments will be a piece of cake. The experience was amazing, and David truly was great in answering all of my questions, and is simply just a really nice guy. At no moment did I feel as if though I was being pressured, David was amazing in finding me something that had low miles, was a Certified Pre-Owned Mercedes, and was simply beautiful. All in all, I am a glad I met David and I am loving my beautiful White Mercedes C300 with its immaculate Almond Interior and Panoramic Sun-Roof! More

Best Experience I've Ever Had Getting a Car! Georgina was amazing during my entire process getting my new C300! She helped and suggested options I would not have normally needed or wanted and she Georgina was amazing during my entire process getting my new C300! She helped and suggested options I would not have normally needed or wanted and she was very patient throughout the entire process. She made sure to follow up with me constantly even after I picked up the car she was checking on how things were going. Anyone looking for a new Mercedes should go see her! You will be so happy with your new car and the amazing customer service! More

Good experience Dennis Saint Aubin helped me out while I was just starting my search for cars. He was extremely helpful and I didn't feel any pressure at all! As a g Dennis Saint Aubin helped me out while I was just starting my search for cars. He was extremely helpful and I didn't feel any pressure at all! As a girl, most salesguys at dealerships make me feel uncomfortable w a lot of pressure and only care about the sale- Dennis answered all my questioned and did everything he could to help me out, all very friendly and helpful! Thanks again ! More

Great purchasing experience with Georgina! I had my best car purchase experience ever with Georgina this year when I bought a CLS550. Georgina has great command of the product and helped me thr I had my best car purchase experience ever with Georgina this year when I bought a CLS550. Georgina has great command of the product and helped me throughout the entire purchase. We could not find the exact color combo's in local inventory and she suggested we get a car made to order! Very cool and the delivery went as scheduled. Georgina provided me with updates along the way and personally delivered the car to my home. I cannot give her enough praise for the job she did. I am thrilled with my new CLS550 and look forward to driving it for years to come. More

Great experience with Georgina! Georgina Stavropoulos was the salesperson for our purchase of a new car last fall. She was very competent in all areas and very enthusiastic. She sp Georgina Stavropoulos was the salesperson for our purchase of a new car last fall. She was very competent in all areas and very enthusiastic. She spent a great deal of time going over every detail of the car when we picked it up and recommended that we return for a followup review after a few weeks of driving the new car. While we didn't do it, I know that she would be happy to do it at any point in the future. We recently needed some paperwork regarding our purchase. We were in a bit of hurry for it and Georgina was both gracious and efficient in getting it to us. I feel that Georgina will continue to help us in any way she can. More

Great out of state buying experience! I'm the type of guy that does a ton of research online before I start my car shopping. After an extensive amount of research, I finally determined the I'm the type of guy that does a ton of research online before I start my car shopping. After an extensive amount of research, I finally determined the type of car I wanted which was a brand new GLE450 Coupe. I quickly learned that finding that model, with all of the options I wanted, would be difficult to find here in South Florida. I extended my search outside of my local area to include the entire State of Florida. Still no luck. I went on AutoTrader and quickly found the car I wanted. It happened to be located at Herb Chamber Mercedes in Somerville. That was a Sunday night. I hit the "get the e-price button" that Sunday night and received a follow up the following Morning morning. I could tell that it was not a standard automated email but a personalized & professional email. With very little effort on my part, I was given the e-price. I was elated to see it. It was fair and FAR better than any price ever quoted to me locally. It just so happened that my fiancee was traveling to that area for work the following weekend. I set it up so he could view the car on my behalf. Upon his arrival, the car was not only waiting for him to view and drive, but he was greeted by Lovette Monteiro. Lovette went with him on the test drive and showed him the bells & whistles. My fiancee was impressed with not only the car but also with Lovette's demeanor and professionalism. I was impressed at how easy the process had been thus far. Once my fiancee gave me the "thumbs up" on the car, I called up Lovette and quickly hammered out the remaining details for the purchase (i.e. lease terms, etc). It was quick, easy, and rather painless. All of the required documents, to get the ball rolling, were emailed to me and quickly processed. I was then contacted by AJ in the finance department to finalize the lease terms. He offered me some additional "add-ons" (i.e. maintenance package, wear & tear package, etc) and thoroughly explained to me how to save a bit of money on those items (which I already knew I was buying). The remaining documents were FedEx'd to me. I had some additional questions after receiving those documents which were quickly answered by AJ. I decided to arrange my own transport carrier to pick up the car in Massachusetts & brought to me in Florida. Lovette took the lead on that and had everything ready to go for the carrier. He even covered the seats in plastic for me and video/photographed the car for me so I had an undisputable record of the condition in case I encountered any issues with my transport carrier. Every single person (Jessica, Internet Sales Asst Mgr; Dana, Internet Sales Mgr; Lovette Monteiro, Salesperson; Robert S., Clerk) answered my questions via email and phone in a timely professional manner. As someone who is also in sales, I truly appreciated that. I've NEVER bought a car essentially sight unseen. This dealership & team made this an incredible experience. I HIGHLY recommend this dealership. BIG thank you to everyone involved that made this one of the best experience I've EVER had in all of my years of buying luxury vehicles. A special thank you to Lovette for all of the virtual "hand holding" that I required. I'm not an "easy to please" person but you certainly made this experience totally awesome! More