Mercedes-Benz of Boston

He cares about his customers Mr. Robinson was very tentative to my needs. My experiences with Mr.Robinson have been great and a pleasure, this is my second lease withMr. Robinson Mr. Robinson was very tentative to my needs. My experiences with Mr.Robinson have been great and a pleasure, this is my second lease withMr. Robinson's He's the best. More

Great communication and service Recently found very little scar on rear bumper. I contacted Alex, sales person I deal with. Alex was super supportive as well as Matt Cena, service c Recently found very little scar on rear bumper. I contacted Alex, sales person I deal with. Alex was super supportive as well as Matt Cena, service consultant. Had very good communication from beginning to job done via email and phone. They are very professional and caring. Appreciated helping to repair bumper and installing carbon diffuser. I love my car more than before! Thank you!!! More

Knowledge of the product His detailed knowledge of all of the aspects of the car are unbelievable. Going through all the settings, etc. Although I have that button to ask ab His detailed knowledge of all of the aspects of the car are unbelievable. Going through all the settings, etc. Although I have that button to ask about the car features, I think I'm gonna keep Rob's cell phone on speed dial instead! More

Best Sales Rep I have ever dealt with !!! The dealership was very prompt with all the transactions, the sales rep I dealt with was the greatest rep I have ever worked with, no hassle, up front The dealership was very prompt with all the transactions, the sales rep I dealt with was the greatest rep I have ever worked with, no hassle, up front, down to earth, very personable, I would defintely shop here again and look forward to working with them again. More

Most ENTHUSIASTIC Sales Rep I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of m I contacted Mercedes Benz of Boston via e-mail through their website. I was contacted by Dana Garcia the Internet Sales Manager, who analyzed all of my needs. This was the first time in ten years I was looking into leasing a new car and was unclear which vehicle I was going to choose. Upon analyzing all of my needs Dana and several phone conversations with Dana it was clear Mercedes was the way to go. Due to Dana's patience, product knowledge and overall customer service I decided to go to the dealership and test drive the car we had discussed. Paolo Castro was my Sales Rep at Mercedes of Boston and I could not have asked for a better person to assist me. As with Dana, Paolo also had intensive product knowledge and was able to answer all questions I had and brought things to my attention that I had not inquired about. I went in for a test drive with Paolo who made me feel very comfortable when driving the car. He knew this was the first time I was ever considering a vehicle of this stature and went through everything the car had to offer. I had very limited time to sit down with Paolo after the initial test drive. Unlike other sales reps that I was dealing with at the time, Paolo was very respectful, patient and did not continue to hassle me with extra phone calls or e-mails. He allowed me to do everything on my own time, but was always there each step of the way when I needed him. When it was time for me to sign the documents to secure the transaction, I called Paolo and informed him I was on my way to sign the documents, however; I needed the transaction to be conducted as quickly as possible as I was running late to a client meeting. Upon my arrival, Paolo and the Business Manager (Jeff Tucker) had everything ready for me and got me out so I was on time for my meetings. The actual delivery of the vehicle was a fun and entertaining experience as Paolo made me laugh a lot while he went through all of the features in the vehicle. His enthusiasm for thoroughly explaining explaining the features of the vehicle only made me more excited about the car. At that point, I was confident in my decision for leasing the car not only because of the car, but the service I was provided as well. Later that day, I received an e-mail from Paolo asking how the car was, I was happy he e-mailed me because I did have a question, but did not want to bother him. Since then, any questions I have I send to Paolo via e-mail/text/phone call and he responds quickly and is always very helpful. In conclusion, I highly recommend Mercedes Benz of Boston the service and overall experience exceeded my expectations. More

Fabulous Experience-Best Sales Rep I have ever dealt with!!! First i want to thank Jasper for helping me buy the car i always wanted to. Initially my experience with Mercedes benz of boston was not so good. Afte First i want to thank Jasper for helping me buy the car i always wanted to. Initially my experience with Mercedes benz of boston was not so good. After I met Jasper who took the responsibility to help me find the best car in my Budget. I brought a CPO Mercedes c300, 2015. His detail knowledge of all the aspects of the car are unbelievable. I had no hassle in having a dual mind when i went into the store. He made my choices narrow and asking me what kind of Car i would prefer to drive and we came to a conclusion for finalizing on c300. He was very responsive and now he turns from a seller to a good friend. I would always refer any one i know to go meet Jasper for any car purchase in Boston. Thanks a lot jasper for your efforts in letting me buy the car of my choice. Regards, Varun More

A Wonderful Experience We were so impressed by Rob T.'s extensive knowledge of our vehicle. There were many things we would've had trouble figuring out on our own. He was We were so impressed by Rob T.'s extensive knowledge of our vehicle. There were many things we would've had trouble figuring out on our own. He was patient and thorough and extremely helpful on follow up calls and questions as well. Our new car is so beautiful and classy, we just can't imagine driving anything other than a Mercedes-Benz. We enjoy every mile each time we get in it. Again, thank you,Rob, for a truly wonderful experience. More

2015 ML Very good attempt sale representatives. Make you understand all view of the deal They're to explain many times needed for me to understand everythin Very good attempt sale representatives. Make you understand all view of the deal They're to explain many times needed for me to understand everything so I know that I made a right decision More

Seamless Purchase The dealership and Thanh Nguyen made the purchase such a smooth process; it was definitely a pleasant experience. Thanh was very knowledgeable and en The dealership and Thanh Nguyen made the purchase such a smooth process; it was definitely a pleasant experience. Thanh was very knowledgeable and ensured that we were kept informed throughout the process. He was responsive and definitely dedicated to not only the sale, but to the customer. More

An excellent dealer- Thanh I came in to see details about ML350. Thanh is very kind dealer that is easy to talk with and all the information provided by him were so helpful. So I came in to see details about ML350. Thanh is very kind dealer that is easy to talk with and all the information provided by him were so helpful. So, with his excellent service and meticulous description about the ML350, I decided to buy one! More