Mercedes-Benz of Boston

A Great Car-Buying Experience I've been leasing for a few years now and I'm trying to join the Mercedes family as it's always been my goal to own a Mercedes-Benz like my grandparen I've been leasing for a few years now and I'm trying to join the Mercedes family as it's always been my goal to own a Mercedes-Benz like my grandparents before me. However I am kind of a fanatic when it comes to researching the products I buy and finding the right deals that fit my budget. Dennis Saint Aubin has been extremely cooperative and helpful when it comes to this process. He puts up with my many phone calls, most of which consist of just one or two questions. He is always calling, e-mailing, texting me whenever a deal comes across his desk that he thinks would be the right fit for me, and if it isn't there is absolutely no pressure on his end. Working with him on getting me into a new Mercedes has been a relaxing and fun experience, something that's not too common in the car sales industry. I look forward to the day I drive off the lot in my new car. More

A truly exceptional experience Shortly after my husband died, I was faced with a whole series of car-related questions. I called Rob Tinkham and explained the situation: that I wan Shortly after my husband died, I was faced with a whole series of car-related questions. I called Rob Tinkham and explained the situation: that I wanted to return a leased car, trade in an older car and buy a new, smaller car. It was an overwhelming prospect to me. Rob had all the patience, kindness and professionalism in the world. He walked me through the entire series of transactions. He explained my options--and gave me plenty of options. He took time, answered many, many questions, was available by phone, and found me a beautiful car in the color I mentioned I liked. He was genuinely concerned that I ended up with the right car for me and that the car purchase (the first I had ever undertaken without my husband) was a clear and easy process and that I felt informed at every turn. He was compassionate. I would and will return to him for all car purchases and I would recommend him wholeheartedly to anyone. More

Exceptional customer service Jasper Abreu is what all sales personnel should be about. Knowledgeable in every aspect about the product he is selling. Jasper explained to us in d Jasper Abreu is what all sales personnel should be about. Knowledgeable in every aspect about the product he is selling. Jasper explained to us in detail about the car's features both mechanical and styling. He explained what it would cost, monthly payments, easy transition of registration and plates. Jasper took care of it all, making it easy to do business with Herb Chambers MB dealership. Because of Mr. Abreu I would recommend this dealership to friends and family, the consideration extended to us made us feel very much like preferred customers. Thank you Jasper, it was our pleasure doing business with you! genevieve and ernest sartell More

Great Follow Up The delivery was great -- as expected -- but Rob's attention to following up on post-delivery questions and details was terrific. Responded quickly a The delivery was great -- as expected -- but Rob's attention to following up on post-delivery questions and details was terrific. Responded quickly and thoroughly to all emails. More

Just bought a new GLA250 and love it Driving this car has been loads of fun. We came to the dealership with a GLK350 and decided we wanted something smaller, but not a sedan. The new GLA2 Driving this car has been loads of fun. We came to the dealership with a GLK350 and decided we wanted something smaller, but not a sedan. The new GLA250 is exactly what we were looking for. A bit higher off the road than a sedan, but not as high as the GLK. We get to flex our "sports car" muscles when out on the open highway, and then come back to mature adults for city driving. Rob T. is the best salesperson we've ever dealt with: knowledgeable, friendly, respectful, attentive and accommodating. More

Maged is exceptional at his job I am very impressed by the professionalism and dedication of Maged. I was not really clear on what I wanted other than to trade-in my 2013 ML 350 whi I am very impressed by the professionalism and dedication of Maged. I was not really clear on what I wanted other than to trade-in my 2013 ML 350 while it still had decent value. Maged listened to me and showed me a newer ML 350, ML 400 and GL 350. I was not pressured at all and when i decided that i wanted another ML but a 400 but didn't want the exact same color car, Maged had the sapphire blue 2015 ML 400 and it was THE car. From the REVEAL of the car upon delivery, to the "get to know the car discussion" and to the walk through of the financing options, the entire experience was FIRST CLASS and we will be repeat customers for a very long time. Maged's follow up has been tremendous since we leased the SUV. More

Great Experience I came in to see the ml350 I was pretty much sold on the Audi Q5. But Dennis'professional presentation of the product and the dealership sold me on th I came in to see the ml350 I was pretty much sold on the Audi Q5. But Dennis'professional presentation of the product and the dealership sold me on the Mercedes. I will recommend Dennis to all my friends. Thanks Dennis More

Perfect experience!! I went in for an oil change and came out with a new lease. Alex Fine was awesome-- zero pressure, just honest advise and service. Would definitely go I went in for an oil change and came out with a new lease. Alex Fine was awesome-- zero pressure, just honest advise and service. Would definitely go to him again. Felt there was transparency in the process which is rare! High recommend him here and to anyone looking for a fabulous new Mercedes! More

Great services. Jasper Abreu provided exceptional customer service. The overall experience was amazing I will definitely recommend Jasper Abreu He presented very Jasper Abreu provided exceptional customer service. The overall experience was amazing I will definitely recommend Jasper Abreu He presented very well. Very happy with he knowledge about the cars.good job . More

Michael Daly I searched around various dealerships and MB of Boston had the largest selection of CPO ML 350s. Michael Daly was extremely helpful throughout the pr I searched around various dealerships and MB of Boston had the largest selection of CPO ML 350s. Michael Daly was extremely helpful throughout the process and never made me feel pressured, although he was a good salesman. My purchase was also followed up with check up emails from Mike to see if I had any questions on the suv. More