Mercedes-Benz of Boston

Purchase of a used GLK350 I must reiterate others' comments, MB of Boston is a dealership that values customer service above all else. From my initial contact with Tanja Gatto I must reiterate others' comments, MB of Boston is a dealership that values customer service above all else. From my initial contact with Tanja Gatto( who followed up more than once) to the inordinately patient and knowledgeable salesman, Thanh, my GLK purchase was actually enjoyable. I initially intended to purchase a GLK at another dealership but felt underserved by the salesman and decided to travel to Somerville. The only problem with MB of Boston is that it's not located closer to my home. Thanh agreed to deliver the car to me, and reminded me that he needed at least an hour of my time to explain the vehicle. I owned a 2010 GLK and only now learned of its features. Thanh is the ultimate person for customer service b/c he always made me feel comfortable while explaining the many fine features of my GLK. I love the car already and haven't even driven it. Tanja was also a pleasant addition to this dynamic. You should offer training to others. Thank You to all Jo Antico More

It was excellent working with Alex Alex is not only a trusted advisor, but a great mentor. He was so generous in knowledge sharing, and is more than willing to give his candid and helpf Alex is not only a trusted advisor, but a great mentor. He was so generous in knowledge sharing, and is more than willing to give his candid and helpful opinion. Alex is capable, knowledgeable, kind, patient and helpful. More

A car buying experience like no other!! I came to Mercedes Benz of Boston after visitng another Mercedes dealership and not purchasing a car. MB of Boston was not the most convenient to my h I came to Mercedes Benz of Boston after visitng another Mercedes dealership and not purchasing a car. MB of Boston was not the most convenient to my home, but I had reviewed the MB of Boston website and they had a list of certified preowned vehicles that I was interested in seeing. When I arrived at the dealership I was introduced to Randy and I explained what reseach I had done and what I was looking for. Randy was knowledgeable, helpful and very patient with our questions. We looked at various MB preowned certified cars and I test drove a 2010 certified GLK and decided to purchase the GLK that same afternoon. I was able to decide to purchase that car because there was no pressure, when I am pressured I always feel that maybe I did not make the right decision, not the case in this situation. Randy went above and beyond on getting all the details around the purchase and the paperwork done and provided continued follow up until I picked up the car and then after the pickup to make sure all was well . I have purchased many cars in my lifetime and the experience at MB of Boston was the best ever, thanks to Randy and the other members of MB of Boston team. I have already recommended Randy to friends in case they ever decide to look at MB of Boston for a Mercedes Benz. More

Thanh was great to deal with My family was looking at pre-owned Mercedes SUV's ... mostly GL450 and ML350. Thanh Nguyen was our contact, and was extremely helpful, informative, an My family was looking at pre-owned Mercedes SUV's ... mostly GL450 and ML350. Thanh Nguyen was our contact, and was extremely helpful, informative, and patient with us. We came in with a lot of questions and weren't really sure which model car was the right one for us. Thanh spent a lot of time with us, patiently showed us a number of vehicles, and adjusted his schedule to accommodate us (one time staying late, and another time coming in on his day off to meet with us). In the end, we ended up buying a vehicle elsewhere, but only because the right vehicle popped up randomly. We would have liked to have things work out to buy from Thanh. We never felt pressured dealing with him, and yet he was proactive when he needed to be. Just the right balance of active follow up without heavy pressure. Would definitely recommend Thanh and will refer others to him. UPDATED REVIEW 11/16/14: The other car ended up having some previous damage that we hadn't been fully made aware of, and we ended up cancelling that transaction at the other shop. Thanh was our first call after this, and he quickly found an ML350 that was perfect for us, and we ended up buying it from him after all. Excellent experience all around. More

You need to go see Georgina! Georgina is by far the best all-around sales person I've ever met. It is so clear that she truly loves what she does and that is to provide her custom Georgina is by far the best all-around sales person I've ever met. It is so clear that she truly loves what she does and that is to provide her customers with a complete, effortless, and enjoyable car buying experience. She is extremely professional - from comparing the models, to filling out the paperwork, to sitting with you to explain all the features in detail. She puts the customer first and you can feel it. There is no doubt that if you are serious about buying a car, she will find the perfect one for you. THIS is what excellent customer service is. More

Never buy a car WITHOUT Georgina being your sales associate! Georgina has become the most helpful person I have ever come in contact with at any car dealership. I have purchased many cars in my life and feel lik Georgina has become the most helpful person I have ever come in contact with at any car dealership. I have purchased many cars in my life and feel like i got the most personal experience with the utmost attention to detail from Georgina. Without a doubt i will be returning for another Mercedes to buy from Georgina! More

Georgina is the best! I came to Mercedes-Benz of Boston to browse the different models available, and ended up with a new car thereafter. Georgina is incredibly easy to wor I came to Mercedes-Benz of Boston to browse the different models available, and ended up with a new car thereafter. Georgina is incredibly easy to work with and did not use any pressuring tactics whatsoever. She took the time to show me the different models I was interested and described (in detail) all the different options available for my needs. Upon pickup of the car, Georgina took the time to show me all the different features of my new car to ensure I understood the technology, very helpful. Needless to say, I was very satisfied with the overall experience and will surely be a return customer. More

Georgina is the best! I knew what car I wanted and Georgina made it happen. She was exceptional from the beginning to the end! Knowledgable, experienced and the reason I I knew what car I wanted and Georgina made it happen. She was exceptional from the beginning to the end! Knowledgable, experienced and the reason I purchased my car here. This is my 4th Mercedes Benz and she has a client for life. Thank you Georgina for brining my car to me today! I LOVE it!! Christine LaCascia More

Great Experience Georgina was very helpful through the whole process of me getting my new car. Extremely helpful in learning all the features of the car and taking the Georgina was very helpful through the whole process of me getting my new car. Extremely helpful in learning all the features of the car and taking the time to make sure I was comfortable before I left the dealership. The process was seamless and I would recommend her to anyone looking for a new Mercedes! More

Great service I was given excellent service by all involved my salesperson raj Bowry was extremely attentive to my needs and treated me as a friend more so than cl I was given excellent service by all involved my salesperson raj Bowry was extremely attentive to my needs and treated me as a friend more so than client. Sales manager chad worked hard to make this am easy and affordable purchase. I will continue to buy here as long a these two are my contacts at the dealerahip More