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Mercedes-Benz of Boston
Somerville, MA
2,309 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,309 reviews
October 31, 2014
A helping hand Even though Dennis works at Mercedes he helped me lease a new honda for my son. He never looked down on us for not being able to afford a Benz at the Even though Dennis works at Mercedes he helped me lease a new honda for my son. He never looked down on us for not being able to afford a Benz at the moment. I just called him told him what I wanted and got a call from the honda store went in and deal was done. Thank you More
by D.Connoisseur D.Connoisseur
Employees Worked With
Dennis Saint Aubin , Dennis Saint Aubin
October 29, 2014
Great experience We had a great experience while buying our car. Maged helped in answering all our questions and followed up diligently during the purchase. He explain We had a great experience while buying our car. Maged helped in answering all our questions and followed up diligently during the purchase. He explained all our options and found a car that we are happy with. More
by Koteshb
October 28, 2014
Maged and his Mercedes-Benz dream team! After countless hours of research, well over a dozen test drives and visits to nearly ten local dealerships, we had no intention of ending our new car After countless hours of research, well over a dozen test drives and visits to nearly ten local dealerships, we had no intention of ending our new car search at Mercedes-Benz of Boston, but are thrilled we did. Our entire experience, from setting up an appt. over the phone to picking up the keys, was a real pleasure, not at all stressful and went more smoothly than we could have imagined. Maged was our salesperson, and he stayed behind well past closing time to ensure that we felt comfortable and confident with the cost, financing and most importantly, that the car was a perfect fit. It truly is, and we really feel like he was there for us through the whole process and will continue to be should we need anything in the future. Sales Manager Umer and Kris in Finance were wonderfully efficient as well. We couldn't be happier, and we have zero concerns about returning for annual maintenance or service - we're sure it will be just as easy and stress-free. The dealership is very clean and bright and well-spaced, the staff are professional and exceedingly polite without violating your space, and it's really nice that they very clearly and patiently show you the ins and outs of each vehicle, run you through Mercedes-Benz's ultra-streamlined model and trim options, and present different configurations for financing or leasing until you're satisfied and feel that you're getting a fair price. We walked in with a not-so-luxury budget and rolled out in a dream car! More
by bonsey
Employees Worked With
Umer, Kris
October 28, 2014
Tarnished Three Pointed Star Experience When I purchased a Certified Pre Owned C 300 Mercedes through Thanh Nguyen, I was told it was a "one owner" vehicle. I test drove the car and found it When I purchased a Certified Pre Owned C 300 Mercedes through Thanh Nguyen, I was told it was a "one owner" vehicle. I test drove the car and found it was very clean but felt a vibration in the suspension or wheels. Thanh said they would take care of that issue before I took delivery. I purchased the car and traded my current vehicle in. After two weeks of ownership, the vibration I felt initially was worse. I brought the car in for service and when I picked the car up the next day, found out the car was a courtesy vehicle used when customers had their cars in for repair. This was never disclosed during the purchase and only brought to my attention after I asked. Additionally, the service manager claimed all four wheels had been bent and they replaced three of them with used wheels and repaired the fourth one. Upon inspection, the wheels they provided were scratched, scuffed and dirty. I complained to the service manager and representative. They said they would fix the issue and deliver the car the next day. When the car arrived at my home, the wheels looked much better but the vibration was still there. I did not feel safe in the car. I received an on line survey from Mercedes Benz and provided honest feedback on my experience and then received a phone call at 5.15 in the evening from Thanh complaining about my survey and asking why I did not give him higher scores. In the end, I brought the C300 back to the dealership and bought my old vehicle back. Chris Franzoso, the used care manager was trying his best to make things right. However; I lost all trust and faith in the dealership after I had been misled as to the history of the vehicle and the service department's inability to fix the vibration after several attempts. Mr. Chambers; I have purchased and leased four previous Mercedes' from other dealers and the experience I had at yours was by far the worst. I have never experienced such incompetent and unprofessional sales people in my 30 + years of dealership relations. More
by gaklbet
October 25, 2014
MB Boston, Herb Chambers and Alex Fine are the best Starting with the incredible dealership Mr. Chambers built, the quality product, and the knowledgeable and caring people he employs. Herb Chambers MB Starting with the incredible dealership Mr. Chambers built, the quality product, and the knowledgeable and caring people he employs. Herb Chambers MB Boston is the best car buying experience I have had in my life. There was no pressure, I was made to feel very important, and every employee in the dealership was that way. I am someone well prepared coming into a dealership and usually know cars better than the sales people. Alex Fine knew more. The price was right at the start of the negotiation and ended there. The sales manager recommended an option I forgot, not to make more money, but because he knew I would want it after getting the car and he was right. This is a Five Star business when there are so few. More
by DrVatBSM
Employees Worked With
Alex Fine
October 25, 2014
...They made it possible...!! Thanks to Mercedes-Benz of Boston i am now driving the car of my dreams. Their knowledge and expertise helped my shopping experience run smoothly and Thanks to Mercedes-Benz of Boston i am now driving the car of my dreams. Their knowledge and expertise helped my shopping experience run smoothly and quite fun. This wouldn't be possible without the help of Maged Armanious and sales manager Chadi Chakar. These guys are incredible. Thanks for making it possible..!! Thank you Mercedes-Benz of Boston. Erika More
by akirepr
Employees Worked With
Chadi Chakar
October 25, 2014
Excellent superior customer service Georgina was great. She took a lot of time to explain all the details to me so i could be sure i know what i was getting into and what car best fit my Georgina was great. She took a lot of time to explain all the details to me so i could be sure i know what i was getting into and what car best fit my needs.. She helped to answer all of my many questions. After her excellent customer service, she referred me to the sudbury BMW dealership and i was driving off in my new BMW 5 series. More
by farzadghorbani
Employees Worked With
Georgina Stavropoulos
October 11, 2014
3rd Purchase from MB of Boston I just purchased my 3rd Mercedes Benz from Chip McCarty of Mercedes of Boston, and while the 3 purchases happened over approximately 15 years with oth I just purchased my 3rd Mercedes Benz from Chip McCarty of Mercedes of Boston, and while the 3 purchases happened over approximately 15 years with other brands (Lexus, Audi) purchased in between, I continue to deal with the dealership and, especially, with Chip for the service, attention, courtesy and level of comfort I have received each time that I wanted to purchase another Mercedes Benz. When I started looking for a MB this time, I considered various new models, including a C63, GLA 45 AMG and an E350. Chip was fully knowledgeable in all 3 of these very different vehicles and because of where I live, the E350 made the most sense in the end. Before reaching that decision, though, Chip patiently took me out on a test ride of each, spending as much time as I required and answering any questions that followed. Because of my comfort level with Chip and my past purchasing and service experiences with MB of Boston, it was an easy decision to make the purchase. I turn over cars fairly often and suspect that Chip McCarty, MB of Boston and I will cross paths again. More
by sartick
Employees Worked With
Chip McCarty
October 06, 2014
A "Golden Rule" Sales and Leasing Representative A few years ago, my wife and I drove a Range Rover and an Audi A8. Thanks to Keith Robinson, and the other wonderful folks at Mercedes-Benz of Boston A few years ago, my wife and I drove a Range Rover and an Audi A8. Thanks to Keith Robinson, and the other wonderful folks at Mercedes-Benz of Boston, we are now the proud and happy owners of two Mercedes (a GL550 and a CLS63). Until we were introduced to the Herb Chambers Mercedes-Benz dealerships, my wife and I were car lovers who hated buying cars. As a result of the consistently positive experience we have had with Keith (and the fact that Mercedes builds great vehicles), my wife and I expect to remain dual MB owners, and look forward to a continued affiliation with Mercedes-Benz of Boston. We suggest as strongly as possible that anyone who wants to work with a gentleman who lives by the "Golden Rule" and end up with a fine new or pre-owned automobile make an appointment with Keith Robinson at Mercedes-Benz of Boston. We also are big fans of the attentive and expert people in the Mercedes-Benz of Boston service department. Whether buying a car through Keith, or having that car serviced, a visit to Mercedes-Benz of Boston is a predictably pleasant experience. More
by jkherbert3
Employees Worked With
Keith Robinson
October 04, 2014
Great place to buy a Benz I am thoroughly pleased with this dealership. They took care of me in every phase of the process. I knew what I wanted and when they showed me my bea I am thoroughly pleased with this dealership. They took care of me in every phase of the process. I knew what I wanted and when they showed me my beautiful Benz I was offered a deal I just couldn't refuse. See Chadi and Paolo in Sales and you won't be sorry! More
by jacques.p.daniel
