Mercedes-Benz of Boston

This was a second lease through Mercedes-Benz of Boston, and we had the good fortune to work with Gina Julian, who was responsive and accommodating during the entire process. She was able to secure a car in and we had the good fortune to work with Gina Julian, who was responsive and accommodating during the entire process. She was able to secure a car in the color we wanted, and with the option packages we were after; she also went the extra mile when she came to pick up the car and get it inspected -- stopping by our office to drop off the key afterward. Overall, it was a very pleasant experience and Gina made it all the more so. More

Wow. I had heard that customer experiences at a Mercedes dealership were above average, but I had no idea how good it would be until I bought a Mercedes this week at Herb's dealership in Boston. I have neve dealership were above average, but I had no idea how good it would be until I bought a Mercedes this week at Herb's dealership in Boston. I have never, ever been treated as professionally, courteously and in as friendly a manner as I experienced at Mercedes Benz of Boston. Not only did I get a great on an immaculate CPO 2009 ML550, I truly felt like all the staff believe in their products, are passionate about what they do, and are truly happy for me to be there. From the moment I first walked in the door to the moment I left with my first Mercedes, I felt like I was royalty. Straight talk, excellent knowledge of the vehicle and its features and smooth handling of the entire transaction... what else can you ask for? So far, I can safely say that this dealership has earned a customer for as long as I live in Boston. THANKS JERRY AND SHARONA! :) More

We came to the dealership to see a used Chevrolet Suburban. While we did not end up buying the car Georgina was a consummate professional throughout our dealings. Having had interactions with m Suburban. While we did not end up buying the car Georgina was a consummate professional throughout our dealings. Having had interactions with many car dealers in the past, I was very pleased with this experience. More

We were just starting to look for a replacement for our S2000 Honda roadster and were initially interested in a late model SLK. A web search indicated that a suitable model was on hand at MB of Boston so w S2000 Honda roadster and were initially interested in a late model SLK. A web search indicated that a suitable model was on hand at MB of Boston so we stopped in on a very cold morning when we had other business in Boston later in the day. We were paired up with Georgina who proved to be both winsome and highly professional. She was thoroughly familiar with the vehicle of interest and provided an excellent test drive opportunity. Although we ultimately purchased a different brand of roadster, we will revisit Georgina when next in the market for a Benz and, in the meantime, recommend her highly to other potential customers. More

Mercedes Benz makes a fantastic car. This dealership is well organized and is managed very professionally - and everyone is friendly and attentive. Its clean, comfortable, it smells good, and you can freel well organized and is managed very professionally - and everyone is friendly and attentive. Its clean, comfortable, it smells good, and you can freely see any new and pre-owned vehicles - zero sales pressure. From the moment you walk-in or drive into service, its always a pleasure to arrive and stay. Herb Chambers knows his business. A year before my purchase, I walked in - or rather bicycled in - and Tom Parker was there, ready to help. I told him I wasn't ready to buy, but I needed to evaluate the terms of a possible purchase. Tom gave me his complete attention, gave me all the information I needed and told him I would be back in a few months. A year later when I decided to trade-in my Honda Accord for a C300, I went back to Mercedes Benz of Boston - not because of all the great things about the dealership - which are expected of luxury brand - I went back to Mercedes Benz of Boston because of Tom Parker. I have been in sales all my life and I know sales, and Tom is a fantastic sales executive. He speaks his mind and tells you things as they are - no smoke and mirrors - he's also charismatic and a perfect gentleman. Tom found the right car, managed the financing and made sure I was buying the best car for me and NOT the best car for the dealer to sell me. And most importantly, Tom gained my trust and stood by his statements 100%. The bottom line is that I bought my C300 from Tom Parker - not the dealership. As for the Certified Pre-Owned C300 I purchased, it has been a disaster - with multiple trips to service. Thankfully Tom recommended that I purchase an extended warranty and more than $10,000 in warranty claims have been taken care of - no questions asked. And every time I went back for car trouble, Tom and the service team were always by my side when I needed them. So the car has been a lemon, but I am so happy with my experience with Tom that I will always go back to Tom Parker for advice and my next vehicle. Tom understands that a relationship based on trust and transparency will bring many sales over the years. Five stars to Tom Parker and Herb Chambers - 4 Stars to Mercedes Benz - I will give them one more chance. More

This is my third Mercedes Benz purchased. Would not go anywhere else. Outstanding service dept, sales dept and most importantly Jeff (general manger) is outstanding himself which reflects in the overall a anywhere else. Outstanding service dept, sales dept and most importantly Jeff (general manger) is outstanding himself which reflects in the overall achievement if the dealer ship. A loyal customer always. Highly recommend. Sincerely Kathy Baglio More

My wife Patty and I recently purchased a used 2013 Infinity G37x that was advertised for sale at Mercedes-Benz of Boston. Thomas Parker greeted us as we entered the dealership and proceeded to provide Infinity G37x that was advertised for sale at Mercedes-Benz of Boston. Thomas Parker greeted us as we entered the dealership and proceeded to provide the absolute best experience we've ever had in purchasing an automobile. Thomas exhibited product knowledge, honesty and integrity sprinkled with just the right amount of wit and humor during the give and take of the sale. He was extremely thorough, and impeccably followed through in every area that he said he would. We were extremely impressed with the whole team especially - Thomas (Sales), Jeff Davis (GM) and everyone we were introduced to that day. We could not have had a better experience. We look forward to working with you in the very near future. Patty and Bill S. Grafton, MA More

Easily the BEST, and smoothest sales experience I have ever had in my life. Do yourself a favor, if you are looking to get a Mercedes, talk to Georgina. Not only did she make the whole transaction quick a ever had in my life. Do yourself a favor, if you are looking to get a Mercedes, talk to Georgina. Not only did she make the whole transaction quick and painless, she gave me what I needed and catered to my busy schedule. To Georgina and Herb Chambers Mercedes Boston: You have a customer for life. More

Paolo is a genuine, nice, and considerate salesperson who was informative and straightforward and made us feel like valued customers without ever feeling pressured to make a purchase. We ultimately purchased was informative and straightforward and made us feel like valued customers without ever feeling pressured to make a purchase. We ultimately purchased a vehicle of another brand and were sad not to be able to give Paolo our business after such a smooth and comfortable experience with him at Mercedes. We will recommend him without hesitation to our friends and colleagues and hope you recognize his great work. More