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Mercedes-Benz of Boston
Somerville, MA
2,451 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,451 reviews
October 01, 2026
The service and communication from Jimmy in the service department was excellent. I work in Billerica and could go to a dealership closer than Somerville but know Jimmy will take care of everything for me department was excellent. I work in Billerica and could go to a dealership closer than Somerville but know Jimmy will take care of everything for me More
by g.najarian
Employees Worked With
September 30, 2026
It is a pleasure servicing my 2009 ForTwo Smart car at Mercedes-Benz of Boston. This time it was for annual service and an inspection sticker. I was able to get it in quickly and out quickly. Mercedes-Benz of Boston. This time it was for annual service and an inspection sticker. I was able to get it in quickly and out quickly. More
by hugh_fortwo
Employees Worked With
September 30, 2026
It’s been pleasant working with this dealership over the years. The communication and service from the service team is clear, reliable and fair. Recently, our experience with sales was also prompt, inform years. The communication and service from the service team is clear, reliable and fair. Recently, our experience with sales was also prompt, informative and easy. More
by Tunana LaGorda
Employees Worked With
September 29, 2026
Eric is the only person I trust when it comes to buying my cars. I recently purchased my Ferrari through him, and the entire experience was seamless. He’s knowledgeable, professional, transparent, and alwa my cars. I recently purchased my Ferrari through him, and the entire experience was seamless. He’s knowledgeable, professional, transparent, and always goes above and beyond. I’ll continue using Eric for all my future cars highly recommend! More
by Joseph Notkin
Employees Worked With
September 27, 2026
My sales consultant, Carlos Romero, was absolutely phenomenal. He was so incredibly helpful and genuinely bent over backwards to make sure everything was perfect for us. To top it all off, he even sur phenomenal. He was so incredibly helpful and genuinely bent over backwards to make sure everything was perfect for us. To top it all off, he even surprised me by adding a beautiful bow on the car when it was ready, such an incredibly and thoughtful person and a wonderful touch that made the moment feel so special. More
by Stephanie
September 27, 2026
Eric Ilchenko, he is remarkably knowledgeable about the vehicles and took the time to make sure we felt confident with our new purchase. He even went out of his way to personally ensure that we received o vehicles and took the time to make sure we felt confident with our new purchase. He even went out of his way to personally ensure that we received our touch up paint. Eric comes off as a very genuine, kind and professional. More
by Stephanie
September 20, 2026
Eric was great. One of the few no pressure or obiigation salespeople left in the industry One of the few no pressure or obiigation salespeople left in the industry More
by Tywebster04
September 17, 2026
Eric found me my dream Tacoma from the other side of the country.He made the process of acquiring my dream vehicle extremely smooth.The experience made me wish everything else went as smooth as my Experienc country.He made the process of acquiring my dream vehicle extremely smooth.The experience made me wish everything else went as smooth as my Experience with Eric!Will always refer my close friends and family to him More
by Zach
September 14, 2026
Andy was great. He was informative, helpful, and very straight forward to deal with. This is our 2nd purchase with him. He was informative, helpful, and very straight forward to deal with. This is our 2nd purchase with him. More
by sadmadjaja
Employees Worked With
September 05, 2026
Friendly Sales Experience, But Serious Concerns About Product Knowledge and Resolution We purchased a used Mercedes-Benz from this dealership for approximately $46,000 on May 28. While the staff wer Product Knowledge and Resolution We purchased a used Mercedes-Benz from this dealership for approximately $46,000 on May 28. While the staff were friendly during the sales process, our experience ultimately raised serious concerns about product knowledge and how problems are handled after the sale. Safety features were very important to our family, and we specifically discussed them with the salesperson before purchasing the vehicle. Mercedes vehicles have complicated packages, option codes, and equipment configurations. As ordinary consumers, we relied on the salesperson’s professional knowledge to understand what this particular vehicle was equipped with. We later discovered that the vehicle did not have the rear cross-traffic safety/alert feature we believed it had based on those discussions. What concerns us most is that when we recently returned to the dealership because we thought the feature was not working, the salesperson initially believed the vehicle had it too and thought it was a general feature. Only after additional research did he determine that it required a specific package that our vehicle did not have. This demonstrates exactly why consumers depend on dealership professionals to accurately explain complicated vehicle configurations. If even the salesperson initially had difficulty identifying whether the feature was included, it is unreasonable to expect an ordinary customer to recognize the distinction from a complicated equipment/configuration sheet alone. We tried to find a fair solution. We offered to return the vehicle while accepting a reasonable amount of depreciation for the approximately three months we had owned and used it. Instead, the dealership appraised the approximately $46,000 vehicle at $35,800, more than $10,000 below our purchase price after only about three months. They offered an additional $1,000, but only if we sold the vehicle back to them or purchased another vehicle from the dealership. We understand that vehicles depreciate and dealerships need to operate profitably. However, we do not believe it is fair to shift nearly all of the financial loss onto the customer when the purchase decision was made based on an incorrect understanding of an important safety feature. We were willing to absorb a reasonable share of the depreciation and hoped the dealership would meet us somewhere in the middle. This safety feature was especially important because the vehicle is used by a relatively new mother transporting young children. We were disappointed by the lack of consideration, understanding, and empathy for the real-world safety needs of a new mother and families traveling with young children. We also had an uncomfortable experience when optional products were presented during the purchase. After we declined the additional products, the person presenting them responded, “I really can’t believe that.” We felt this was inappropriate and unnecessarily pressuring. Customers should be able to decline optional products without being made uncomfortable about their decision. The dealership has many positive reviews, and the staff can certainly be friendly. But our experience taught us that friendly service is not the same as sufficient product knowledge or taking responsibility when incorrect information affects a major purchase decision. My advice to other buyers is simple: verify every important safety feature, package, and option in writing before purchasing, even if the salesperson tells you the vehicle has it. More
by Qi Zhang
