Mercedes-Benz of Boston

This is the 3rd Mercedes I bought from this dealer. The car make is nice, sturdy, reliable and the services calls are great and convenient for me. My first two cars were ML 350. Love them, comfortable an car make is nice, sturdy, reliable and the services calls are great and convenient for me. My first two cars were ML 350. Love them, comfortable and feel the rush when driving it. Since my family is growing, so I got a new spacier car with 3rd row option, GL450 (easy entry and keyless go). Since I am so use to this dealer, I just logged-on the the web and got contact with the sale guide. Once I showed up at the dealer, Thanh Nguyen was there to greet me with a warm smile. I basically know what I want, so Thanh was just easily search for the car and options that I need. The dealer did not have the car, options, and colors available, so Thanh did what he does best and got me a car with all the options and color I wanted. He even went out of his way to deal for the price that I want to pay with Lojack and very nice winter floor mats included. Since I am a healthcare professional, Thanh even got me a handsome discount for that which the previous sale person did not bother to work with me or search to find out whether or not such a discount exist. Thanh even went out of his way to come to my office and have all paper works ready for me to sign which saved me quite a lot of time running back and forth and many hours to do papers and meeting the financing agents (I bought many cars over the years, so I know the time frame). All that only cost me about 10 mins to sign them and no hassle. Thanh Handled everything and even though superbowl Sunday was his day off and mindset for the superbowl game, he still took his time to come in so I can pick up my car. Thanh explained step by step on all functions and options carefully to me, even though I knew 90% how to operate the car, which again, the previous saler person did not bother to do......"just there your car, your keys and good luck and have fun." I am very happy with my new car and have Thanh to thank for. I'll definitely refer my associates, friend and family to see Thanh if they ever need a car. I sure am will come back to see Thanh if I ever need a new car in the future. More

I recently traded my 2010 GLK for a newer year. Mercedes of Boston had plenty to pick from. The salesman, Thomas Parker, was a pleasure to work with. He was highly professional and took the time to explor of Boston had plenty to pick from. The salesman, Thomas Parker, was a pleasure to work with. He was highly professional and took the time to explore all my options. There was no pressure and buying a vehicle was actually a very pleasant experience. I highly recommend the dealership, but Mr. Parker made the sale happen. Thank you Thomas Parker! More

My lease was near its end and Mercedes began calling to see if I wanted to trade it in early, which was great in itself! I got in touch with Jeff Tucker. Jeff made the entire experience pleasant and act see if I wanted to trade it in early, which was great in itself! I got in touch with Jeff Tucker. Jeff made the entire experience pleasant and actually alot of fun! He knows his stuff and had everything ready for me when I arrived. I got a tremendous deal, turned my old lease in early and the best thing was the whole transaction was done in about an hour and a half. I have friends who have bought cars elsewhere and there biggest complaint is waiting for hours if not days for the transaction to be completed. This was so not the case with Jeff. Things could not have gone smoother and I could not be happier with my new car! If he served wine, I'd probably still be there! I couldnt give him a better recomendation and no, we're not even related! More

I purchased Mercedes E350 2014 recently. Paolo Castro I purchased Mercedes E350 2014 recently. Paolo Castro helped me in a very efficient way giving me all the information I needed. He worked fast and k I purchased Mercedes E350 2014 recently. Paolo Castro helped me in a very efficient way giving me all the information I needed. He worked fast and knew what he need to do for his customer. And I must tell you that I come this dealership quite often to repair my car and am always impressed that everybody is friendly and polite. I give them 5 stars without any hesitation. More

I purchased a C-Coupe and was extremely happy with the service provide by Ms. Julian. She did an outstanding job, making sure the entire transaction went as planned and was very helpful throughout the pro service provide by Ms. Julian. She did an outstanding job, making sure the entire transaction went as planned and was very helpful throughout the process. I definitely recommend Herb Chambers and strongly recommend working with Ms. Julian. This has been my best experience purchasing a car yet. More

This was a second lease through Mercedes-Benz of Boston, and we had the good fortune to work with Gina Julian, who was responsive and accommodating during the entire process. She was able to secure a car in and we had the good fortune to work with Gina Julian, who was responsive and accommodating during the entire process. She was able to secure a car in the color we wanted, and with the option packages we were after; she also went the extra mile when she came to pick up the car and get it inspected -- stopping by our office to drop off the key afterward. Overall, it was a very pleasant experience and Gina made it all the more so. More

We came to the dealership to see a used Chevrolet Suburban. While we did not end up buying the car Georgina was a consummate professional throughout our dealings. Having had interactions with m Suburban. While we did not end up buying the car Georgina was a consummate professional throughout our dealings. Having had interactions with many car dealers in the past, I was very pleased with this experience. More

Wow. I had heard that customer experiences at a Mercedes dealership were above average, but I had no idea how good it would be until I bought a Mercedes this week at Herb's dealership in Boston. I have neve dealership were above average, but I had no idea how good it would be until I bought a Mercedes this week at Herb's dealership in Boston. I have never, ever been treated as professionally, courteously and in as friendly a manner as I experienced at Mercedes Benz of Boston. Not only did I get a great on an immaculate CPO 2009 ML550, I truly felt like all the staff believe in their products, are passionate about what they do, and are truly happy for me to be there. From the moment I first walked in the door to the moment I left with my first Mercedes, I felt like I was royalty. Straight talk, excellent knowledge of the vehicle and its features and smooth handling of the entire transaction... what else can you ask for? So far, I can safely say that this dealership has earned a customer for as long as I live in Boston. THANKS JERRY AND SHARONA! :) More

We were just starting to look for a replacement for our S2000 Honda roadster and were initially interested in a late model SLK. A web search indicated that a suitable model was on hand at MB of Boston so w S2000 Honda roadster and were initially interested in a late model SLK. A web search indicated that a suitable model was on hand at MB of Boston so we stopped in on a very cold morning when we had other business in Boston later in the day. We were paired up with Georgina who proved to be both winsome and highly professional. She was thoroughly familiar with the vehicle of interest and provided an excellent test drive opportunity. Although we ultimately purchased a different brand of roadster, we will revisit Georgina when next in the market for a Benz and, in the meantime, recommend her highly to other potential customers. More