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Mercedes-Benz of Boston

Somerville, MA

4.9
2,318 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,318 reviews

May 28, 2013

Kyle was excellent to work with. He is professional, friendly and reliable. He made my experience buying a new Mercedes much more pleasant than I had expected. More

by jsteckler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2013 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! Kyle is truly a valuable asset to our team here and I'm thrilled to hear he was able to get you set up with the perfect vehicle! We value your business and look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 28, 2013

Gina was extremely helpful and fun to deal with from start to finish of the sales process. And after the sale was complete, she has been helpful in assisting me to get questions answered and some small More

by shcstrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2013 -

Mercedes-Benz of Boston responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with Gina and that she’s been able to assist you with your service needs. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 24, 2013

This dealership defines "World Class". The Mercedes brand stands for quality, safety and comfort, all-in-all the best of the best. Herb Chambers of Boston has brought together a world class t More

by rforsyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Bowry
May 28, 2013 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your encouraging words and kind recommendation of our dealership. At Mercedes-Benz of Boston, we take great pride in surpassing any, and all expectations you might have in your car buying decision. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 20, 2013

Purchasing our new car at Mercedes Benz of Boston was an incredibly pleasant experience! We had a very particular car in mind (model, color, package add-ons, etc.) and Gina Julian worked patiently with us More

by Rose2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013 -

Mercedes-Benz of Boston responded

Thank you, Rose, for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Gina and that you found the perfect Mercedes-Benz ML350 to meet your needs. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 18, 2013

Gina julian was an excellent sales person! She went above and beyond with every step of the process. I have bought a lot if cars I wish Gina was at every dealership I went to. She is professional and very kn More

by krisogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 20, 2013 -

Mercedes-Benz of Boston responded

Thank you so much, Kris, for taking the time to share your experience with Gina. Gina truly exemplifies professionalism and I’m so glad you’ve recognized her dedication to providing exceptional customer service. I'm delighted to know you had such an enjoyable visit, and will be certain to let Gina know she is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs. Best, Jeff Davis General Manager Mercedes-Benz of Boston

May 16, 2013

Looking for a new car, we visited Herb Chambers and had the pleasure of meeting Georgina, who was a friendly young lady, extremely courteous and very knowledgeable, making our whole experience at Herb Ch More

by maraltaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgina Stavropoulos
May 16, 2013 -

Mercedes-Benz of Boston responded

Maral, Your kind words and fantastic recommendation are greatly appreciated! I'm so pleased to hear that Georgina was able to provide you with a professional and enjoyable experience while purchasing your new Mercedes-Benz. I will be sure to share your kind words with Georgina as I know she'll appreciate it. Thank you for trusting us for your purchase and we look forward to serving your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 15, 2013

We leased a GL 450 from this dealer a few years ago and to be candid with everybody, it wasn’t the best experience. When we, casually, started looking again we decided to drop by and see the cars which is More

by Massiez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2013 -

Mercedes-Benz of Boston responded

Thank you for taking the time to write this great review! At Mercedes-Benz of Boston, we are determined to deliver detail-oriented, pleasant, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I will be certain to share your kind words with Gina as I know it will make her day! Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 11, 2013

Thanh Nguyen did great job and made my buying expereince pleasant and refreshing. He took care of necessary repairs and even ordered new car mats. He ordered extra key and shipped to my home. He went over d More

by cnbllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanh Nguyen, Thanh Nguyen
May 13, 2013 -

Mercedes-Benz of Boston responded

Thank you so much for taking the time to share your experience with Thanh. I’m so glad to hear you had such an enjoyable visit and that you found Thanh to be informative and thorough. I will be certain to let him know he is doing a wonderful job. I apologize for your less then positive experience, but am thankful you gave The Herb Chambers Companies an opportunity to make things right. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs. Jeff Davis General Manager Mercedes-Benz of Boston

May 10, 2013

I saw an vehicle online at Herb Chambers Mercedes of Boston. I walked in and Georgina introduced herself as my salesperson. My experience with her could not have been any better. There were a few minor More

by dennistupper12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgina Stavropoulos
May 10, 2013 -

Mercedes-Benz of Boston responded

Thank you so much, Dennis, for taking the time to share your experience with Georgina. Georgina truly exemplifies professionalism and I’m so glad you’ve recognized her dedication to providing exceptional customer service. I'm delighted to know you had such an enjoyable visit, and will be certain to let Georgina know she is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs. Best, Jeff Davis General Manager Mercedes-Benz of Boston

May 09, 2013

Georgia was great! Very pleasant transaction. Was happy both with the price of the vehicle and my trade. I will definiitely purchase from her again and would highly recommend her to others. More

by dhadges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgina Stavropoulos
May 10, 2013 -

Mercedes-Benz of Boston responded

I appreciate you taking the time to share your experience at Mercedes-Benz of Boston. I’m so happy to hear that we were able to provide you with a vehicle that meets all of your needs. I want each guest to feel as satisfied with their experience as you do. I will be sure to share your kind words with Georgia. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

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