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Mercedes-Benz of Boston

Somerville, MA

4.9
2,318 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,318 reviews

May 08, 2013

Keith Robinson was exceptional in helping me to select the right car for me and my busy family. He was very knowledgeable about Mercedes-Benz safety features (my main concern) and patiently answered my m More

by dewchuckty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Robinson
May 09, 2013 -

Mercedes-Benz of Boston responded

Thank you for posting such encouraging words regarding your experience with Keith here at Mercedes-Benz of Boston. I’m thrilled to hear Keith was able to assist you and your family with your new Mercedes-Benz purchase. Keith is a true asset to this dealership and we are lucky to have him on our team. I appreciate your recommendation and we look forward to serving all of your family’s automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

May 06, 2013

I just wanted to relay a positive experience I had today at Herb Chambers Mercedes. I went in today to look at a used Chrysler Town and Country. I inquired on the internet if the vehicle was still availab More

by carsh55
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Parker
May 04, 2013

Gina is a very nice and welcoming lady you will feel like home in her mood. she is the best. Great personality and very patient. Excellent car buying experience. Highly recommended. More

by mkseffo76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2013 -

Mercedes-Benz of Boston responded

Thank you so much for taking the time to share your feedback. I am delighted that you had such an enjoyable visit, and will be certain to let Gina know she is doing a wonderful job. Thank you again for your business and for choosing Mercedes-Benz of Boston for your automotive needs. Jeff Davis General Manager Mercedes-Benz of Boston

May 01, 2013

My lease with Audi was up and I was determined to find another car soon - my husband suggested that we go to Herb Chambers - the moment we drove in we were greeted by the most incredibly friendly young wo More

by nancyserafini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgina Stavropoulos
May 01, 2013 -

Mercedes-Benz of Boston responded

Nancy, I sincerely appreciate you posting such great comments about your experience with Georgina here at Mercedes-Benz of Boston. I’m so happy to hear Georgina was able to assist you with finding the right vehicle to meet your automotive needs. Everyone here at the Mercedes-Benz of Boston strives to provide our guests with the best customer experience, and it is always a delight to read that one of our team members is exceeding our customers' expectations. Thank you for your recommendation and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

April 23, 2013

Thomas Parker was the salesman who met me at the dealership as i called in to set up an appointment to purchase a new Mercedes 550 GL i would grade Thomas as the best automobile dealer that i have More

by dcrowley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
thomas Parker
Apr 23, 2013 -

Mercedes-Benz of Boston responded

David, What an outstanding review to read! I’m thrilled to hear that Thomas was able to provide you with such a pleasant car buying experience. Here at Mercedes-Benz of Boston, our primary concern is delivering flawless customer service. I’m so happy to hear that we were able to provide you with exactly that. Thank you for your glowing recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

April 23, 2013

My husband and I recently purchased an E 350 and were very pleased with the enitre process. Thanks to Jeff for being helpful and making it very easy and comfortable. Rita Malloy More

by rmalloy200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tucker
Apr 23, 2013 -

Mercedes-Benz of Boston responded

Rita, Congratulations on your new Mercedes-Benz E 350! At Mercedes-Benz of Boston, we are determined to deliver detail-oriented, pleasant, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I will be certain to share your kind words with Jeff. Thank you again and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

April 18, 2013

After doing my research on the car I was interested in, I contacted Mercedes-Benz of Boston and spoke with Jen Somerville. Jen was helpful and knowledgeable and after our conversation ended, I just knew thi More

by disull
Customer Service
Friendliness
Recommend Dealer
Yes
Apr 18, 2013 -

Mercedes-Benz of Boston responded

Wow! Thank you for this fantastic review and for taking the time to share your experience with Jen and Kyle here at Mercedes-Benz of Boston. I'm so pleased we were able to provide you with such a pleasant experience and a vehicle that met your needs. I will be sure to pass along your kind sentiments to Kyle and Jen. I know they will appreciate your great recommendation. We appreciate your business and look forward to serving your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

April 17, 2013

I went to the Mercedes Benz of Boston, Somerville location, meet with Mr. Thomas Parker to test drive a CPO Mercedes. Mr. Parker was by far the most professional and knowledgeable salesperson I hav More

by jstowe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Parker
Apr 17, 2013 -

Mercedes-Benz of Boston responded

Congratulations on your new Mercedes-Benz! I'm thrilled to hear that Thomas was able to assist you in purchasing your dream car. Everyone here at Mercedes-Benz of Boston strives to provide that same quality of service to our guests. I’m honored to have your recommendation and appreciate you taking the time to share your encouraging words. I know Thomas will appreciate the kind sentiment as well. Thank you again and we look forward to serving your automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

April 13, 2013

After much procrastination, research and the dreaded stories that you hear about car sale people, I decided it was time for a new car. I was introduced to Georgina. I just have to say that she was a ple More

by BatmanII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Georgina Stavropoulos
Apr 16, 2013 -

Mercedes-Benz of Boston responded

Thank you for the great review! I'm so glad to hear your experience went as smoothly as it did and that we were able to provide you with a vehicle that met all of your needs. Georgina is so knowledgeable and really enjoys providing our guests with the best customer experience. I know she'll appreciate your very kind words. Thank you again and we look forward to serving your automotive needs for many more years to come! Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

April 11, 2013

Jeff Tucker is the great sales person! He helped us to lease my daughter's C-class. Jeff was very accommodating and friendly, he helped us with everything we needed. It took a bit longer to get a car but More

by armella72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tucker
Apr 11, 2013 -

Mercedes-Benz of Boston responded

Thank you for posting such encouraging words regarding your experience with Jeff Tucker here at Mercedes-Benz of Boston. I’m thrilled to hear Jeff was able to assist you and your daughter with her new Mercedes-Benz C-Class. Jeff is a true asset to this dealership and we are lucky to have him on our team. I appreciate your recommendation and we look forward to serving all of your family’s automotive needs for many more years to come. Sincerely, Jeff Davis General Manager Mercedes-Benz of Boston

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