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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
857 Reviews

857 Reviews of Mercedes-Benz of Boston - Service Center

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April 30, 2025

I had an excellent experience with the service department at this dealership. The staff was highly professional, friendly, and efficient. As soon as I parked in the garage, I was promptly greeted and escorte More

by Eris.dhroso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Mercedes-Benz of Boston responded

Hi Eris! Thank you for sharing your positive experience with the service department at Mercedes-Benz of Boston! We're delighted to hear that our team provided professional and friendly assistance. We appreciate your recommendation and look forward to serving you again in the future!

April 29, 2025

Albert was great with assisting with making the appointment for getting the updates for the car and getting it picked up for our house. More

by markplyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Mercedes-Benz of Boston responded

Hi Markplyma! We're delighted to hear that Albert provided excellent assistance with your appointment at Mercedes-Benz of Boston. Thank you for sharing your experience!

April 26, 2025

I had a great experience with mercedes benz of boston, The customer service was really good, i can't complain about anything. Thank you. More

by Olibebi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Mercedes-Benz of Boston responded

Hi Olibebi! We're delighted to hear you had a great experience with us at Mercedes-Benz of Boston! Thank you for the kind words and support. Safe travels in your ride!

April 26, 2025

Excellent all around. Professionalism,work,time. Just overall great experience I come here for everything More

by Scibs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Mercedes-Benz of Boston responded

Hi! Thank you for sharing your experience with us! We're delighted to know that our team at Mercedes-Benz of Boston has consistently provided excellent service. We look forward to continuing to assist you in the future!

April 23, 2025

The entire team at Mercedes-Benz of Boston is the gold standard. They are super accommodating and professional always. Patrick, Joe and Alessio in particular were super friendly - greeted me with a genuin More

by cheerydeirie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Mercedes-Benz of Boston responded

Thank you for recognizing the exceptional service from Patrick, Joe, Alessio and our team at Mercedes-Benz of Boston! We're delighted to hear about your positive experience. Looking forward to serving you again in the future!

April 10, 2025

Went in for service on my new vehicle, and Michael was great to deal with. More

by Moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wetzonis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Mercedes-Benz of Boston responded

Moe, thank you for trusting Michael & the Mercedes-Benz of Boston team with your new vehicle! We appreciate your review and hope to see you again in the future!

April 10, 2025

I appreciate the help, great service and even better work! Thanks for the help, god bless! More

by Monticello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jadson Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Mercedes-Benz of Boston responded

It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Boston Team

April 09, 2025

Service was completed timely and transparently. was easy to schedule an appointment at a convenient time for me More

by b13b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that your service experience at Mercedes-Benz of Boston was timely and transparent. It's great to know scheduling an appointment was convenient for you. Thank you for choosing us!

April 09, 2025

I could not be more satisfied with the service Lexie’s Jadendid a great job More

by Robert Passacantilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jadson Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Mercedes-Benz of Boston responded

Robert, thank you for the wonderful feedback! We're happy to hear Lexie provided excellent service during your visit and we hope to see you again in the future at Mercedes-Benz of Boston!

April 09, 2025

I was completely impressed by Albert professionalism and customer service.” He is amazing ,helped me more than i expected Thank you More

by Ephrem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Mercedes-Benz of Boston responded

Ephrem, we're delighted to hear that Albert exceeded your expectations with his professionalism and customer service at Mercedes-Benz of Boston. Thank you for sharing this wonderful feedback!

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