Mercedes-Benz of Boston - Service Center

Ryan in the service department is amazing. He is very knowledgeable and makes sure you’re getting attention to detail. Highly recommended by me and I’m sure many others customers. He is very knowledgeable and makes sure you’re getting attention to detail. Highly recommended by me and I’m sure many others customers. More

Schneider has been my service consultant and is the most responsive, thorough service person I’ve had. I’ve owned Mercedes for well over 20 years and I will go to Herb Chambers Boston just to have Schneider responsive, thorough service person I’ve had. I’ve owned Mercedes for well over 20 years and I will go to Herb Chambers Boston just to have Schneider be my consultant. More

The service was prompt, speedy and thorough. Schneider is always courteous and helpful, and keeps me informed throughout the day. Schneider is always courteous and helpful, and keeps me informed throughout the day. More

People working at this dealership are very nice and helpful. Especially Schneider Limose who was very quick and efficient with making sure all of my requests were able to be met. helpful. Especially Schneider Limose who was very quick and efficient with making sure all of my requests were able to be met. More

Patrick is the best! ! ⭐️⭐️⭐️⭐️⭐️ Only have and will take my car Benz dealer. Thank you Herb Chambers!! ! ⭐️⭐️⭐️⭐️⭐️ Only have and will take my car Benz dealer. Thank you Herb Chambers!! More

Customer service is good. Representatives who interact regarding of your car are very knowledgeable and listen carefully. Representatives who interact regarding of your car are very knowledgeable and listen carefully. More

Schneider is the BEST service manager! He is so polite, professionally and thorough! Normally purchase my cars through MB of Burlington but this time choose MB of Boston and I am SO hap He is so polite, professionally and thorough! Normally purchase my cars through MB of Burlington but this time choose MB of Boston and I am SO happy that I did, they are 5 STAR! Everyone at the Dealership is So attentive and ready to assit. More

Albert Berisha, as always, was great in the entire process---planning, recommendations and getting the work done on time and exactly as promised. There Is no one better. process---planning, recommendations and getting the work done on time and exactly as promised. There Is no one better. More

Service advisor Ryan was amazing. I had wrecked one of my tires and damaged the other. Ryan quickly confirm the tires were in stock was able to get my car right in arranged for rides I had wrecked one of my tires and damaged the other. Ryan quickly confirm the tires were in stock was able to get my car right in arranged for rides For me to a really important appointment and had the car completed in the same day. Amazing service. The dealership was nice and clean and Comfortable to wait for service. I highly recommend this dealership. More

I finally asked Mercedes-Benz of Boston to replace the 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not ma 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not make it home one night. I contacted the service manager that I had worked with for 15 years, and he put me in touch with MB roadside assistance. After about a week, I received an estimate for engine replacement and other things that should be replaced while the engine was out. The transmission, clutch and AC compressor were also replaced. The car now drives like it did 15 years ago. The service manager did a great job attending to the details that make the car seem young again. I am very happy to be able to keep driving the Smart Car. More