Mercedes-Benz of Boston - Service Center

Michael Robinson is fantastic! He helped solve my problems quickly- much appreciated .. This is all I can write right now He helped solve my problems quickly- much appreciated .. This is all I can write right now More

Impeccable work and service and communication Michael in service department and Andy in sales department, does a great job!!! service department and Andy in sales department, does a great job!!! More

set up an appointment I was able to see Patrick he was able to help me get my car back in track. He is very professional and here to help…. able to help me get my car back in track. He is very professional and here to help…. More

Very nice. Did a great job, got me a loaner car on the fly. Fixed recall items and routine service. Expensive but not unexpected. Did a great job, got me a loaner car on the fly. Fixed recall items and routine service. Expensive but not unexpected. More

Jimmy always been helpful every time giving excellentt customer service and good advice Thank you to Jimmy and all people working there customer service and good advice Thank you to Jimmy and all people working there More

Very attentive and easy to talk to. Service writer kept he informed of all issues and did not have high pressure sales tactics. Good job. Service writer kept he informed of all issues and did not have high pressure sales tactics. Good job. More

Very timely and courteous service. Albert service manager is terrific and has always exceeded expectations. Albert service manager is terrific and has always exceeded expectations. More

Per usual, the service was great and quick. The dealership identified my maintainence needs and provided expected costs on a timely basis. In general, the dealership is easy to deal with. The dealership identified my maintainence needs and provided expected costs on a timely basis. In general, the dealership is easy to deal with. More

I recently had my vehicle serviced at Mercedes Benz of Boston and I was thoroughly impressed by the level of professionalism displayed by everyone on the team. From the moment I arrived, the staff gree of Boston and I was thoroughly impressed by the level of professionalism displayed by everyone on the team. From the moment I arrived, the staff greeted me warmly and made me feel welcome. Mr. Albert Berisha, customer service manager has done a great work because each team member I interacted with was knowledgeable, courteous, and dedicated to providing excellent service. Specially Mr. . Schneider took his time to explain the services my car needed and answered all my questions with patience and clarity. I truly appreciated their transparency and commitment to customer satisfaction. The service was completed in a timely manner, and my car was returned in great condition. It’s refreshing to see such a cohesive and professional team working together to ensure a positive experience for consumers. I highly recommend Mercedes-Benz of Boston to anyone who needs a service for their Mercedes-Benz. More

The customer service that I received from Schneider at the dealership was excellent. He was very responsive when I called for service and was also able to get me a loner car. His professionalism and deme the dealership was excellent. He was very responsive when I called for service and was also able to get me a loner car. His professionalism and demeanor is extraordinary. He is part of the reason why I will continue to purchase my vehicle from Mercedes in Somerville. He is definitely an employee that goes above and beyond for your customers. More