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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
869 Reviews

869 Reviews of Mercedes-Benz of Boston - Service Center

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February 19, 2025

Albert is phenomenal and gives the absolute best service. He is the reason why I go to Herb Chambers. He is a huge asset to the company. More

by normang212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Albert provided such exceptional service at Mercedes-Benz of Boston! It's wonderful knowing he's made a positive impact on your experience. Thank you for sharing this feedback with us!

February 18, 2025

I've been dealing with Patrick for years and the dealership in general for over 20 years. It's expensive but that's more a function of Mercedes itself. The availability of a loaner vehicle is a majo More

by auduberry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Mercedes-Benz of Boston responded

Thank you for your loyalty and feedback about Mercedes-Benz of Boston! We're glad to hear that Patrick and our team have consistently met your expectations, and we appreciate the mention of our loaner vehicle service. Looking forward to serving you in the future!

February 16, 2025

Patrick was very concerned with the problem I was having with my Glc300 when I explained the situation and set up an appointment which was convenient for me More

by lordan1958
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mercedes-Benz of Boston responded

We're glad to hear Patrick was attentive and accommodating with your GLC 300 issue at Mercedes-Benz of Boston. Thank you for sharing your experience! Safe travels!

February 16, 2025

Very timely with appointment for service & personnel were extremely professional & also very attentive with respect, to the client. Service appointment very thorough & staff very organized as to the proces More

by Torrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mercedes-Benz of Boston responded

Torrie, we're delighted to hear about your positive experience with our team at Mercedes-Benz of Boston. It's wonderful that the service was thorough and attentive to your needs. Thank you for choosing us!

February 16, 2025

Treated well and the car well cared for. I have one question but I will call MB of Boston soon More

by Henry Ndawula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Molina
Feb 17, 2025 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience, Henry! We're happy to answer any questions you may have; please reach out any time! - The Mercedes-Benz of Boston Team

February 14, 2025

Brought my vehicle here for service. Albert Berisha was wonderful to work with. He resolved all of my issues. I always look forward to servicing my vehicle because Albert puts a smile on More

by Lulzimduka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Mercedes-Benz of Boston responded

Hi Lulzimduka, we're delighted to hear that Albert made your service experience exceptional at Mercedes-Benz of Boston. Thank you for sharing such positive feedback! We'll be sure to pass along the kind words! Safe travels!

February 12, 2025

Another awesome service experience with the best MB dealership in the world. Thank you so much, Michael Robinson for all your help and continuing to make my visits hassle-free and uncomplicated. I trul More

by reggienuRy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Mercedes-Benz of Boston responded

Hi Reggie, thank you for sharing your positive experience with us at Mercedes-Benz of Boston! We're delighted to hear that Michael and our team provided hassle-free service. We appreciate your loyalty and look forward to serving you again in the future! Safe travels!

February 01, 2025

Excellent service as always. Service Associate Mike Robinson always takes great care in making the visit as easy as possible! More

by corvis_us
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Mike always provides excellent service for you at Mercedes-Benz of Boston! Thank you for sharing this feedback. We look forward to seeing you next time!

February 01, 2025

Service department was very helpful in addressing our needs , very professional and communicative in all areas More

by Clarkecharlestown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that our service department at Mercedes-Benz of Boston was able to meet your needs with professionalism and clear communication. Thank you for sharing your experience!

February 01, 2025

Great overall experience. Easy to work with and very professional and trustworthy. I would recommend. More

by lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Molina
Feb 03, 2025 -

Mercedes-Benz of Boston responded

Thank you for recommending Mercedes-Benz of Boston! We're glad to hear your experience was professional and seamless.

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