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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
857 Reviews

857 Reviews of Mercedes-Benz of Boston - Service Center

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January 04, 2025

The service at Mercedes- Benz of Boston is top tier, and I had an incredible experience. More

by Tiffany.jamespierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Mercedes-Benz of Boston responded

We appreciate this wonderful feedback, Tiffany! Thank you for visiting us here at Mercedes-Benz of Boston and hope to see you again in the future!

January 02, 2025

Patrick took me without appointment when I had an emergency notice. I always had excellent services at the same place for over 30 years. More

by HHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Mercedes-Benz of Boston responded

We're delighted to hear that Patrick and the team at Mercedes-Benz of Boston were able to assist you promptly during your emergency. Thank you for trusting us with your service needs over the past 30 years! Safe travels!

January 02, 2025

Patrick helped me out during the whole maintenance process. It includes the worry-free ride service and smooth, yet swift service. More

by marcusmaaaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Mercedes-Benz of Boston responded

Hi Marcus, we're delighted to hear that Patrick provided you with a seamless maintenance experience at Mercedes-Benz of Boston. Thank you for sharing your positive feedback, and we look forward to serving you again in the future! Safe travels!

December 31, 2024

Always excellent I only trust my car to Jimmy I had an emergency and Jimmy had me come right in the car was fixed and ready to leave in short order More

by M lieberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Mercedes-Benz of Boston responded

It's wonderful to hear that Jimmy provided such prompt and reliable service during your recent visit here at Mercedes-Benz of Boston! We're glad your emergency was handled swiftly. Thank you for trusting us with your automotive needs!

December 30, 2024

Excellent service, very well explained and discussed. Gracious and helpful service representative. Appreciate pick up and delivery service by friendly, competent drivers. More

by adynner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic
Dec 30, 2024 -

Mercedes-Benz of Boston responded

Hi Adynner, we're delighted to hear that you had a great experience with our team at Mercedes-Benz of Boston. Thank you for highlighting the excellent service and convenience we strive to provide! Safe travels!

December 23, 2024

I found the experience was excellent. . My service advisor, Jimmy was very helpful in the process. More

by Pat F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Mercedes-Benz of Boston responded

Thank you for your review, Pat! We look forward to sharing it with Jimmy! -Mercedes-Benz of Boston

December 22, 2024

Everything was done according to previous agreements and discount rebate was submitted. I was expecting a little bit of personal, like management 15% for labor at least, but overall, it was expected. Also More

by mukhaelyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy
Dec 23, 2024 -

Mercedes-Benz of Boston responded

Hi Mukhaelyan, thank you for sharing your feedback with us. We're glad to hear that everything went according to plan at Mercedes-Benz of Boston. We appreciate your input regarding the loaner experience and will consider it for future improvements! Safe travels!

December 20, 2024

Had to wait too long while there were available sales people. Charged me $6.50 for gas for a “loaner” car after spending $3,000 on the service. To top it off, one of my key fobs does not work now. More

by Jbozoyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Mercedes-Benz of Boston responded

Jbozoyan, I'm sorry to hear about your experience with the wait time and additional charges. We strive for better service and would like to address these concerns directly. Please reach out at your convenience so we can make things right. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

December 20, 2024

Thank you for such excellent service, Patrick. You definitely made everything looked easy. Happy Holidays!! More

by nguyenk02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Mercedes-Benz of Boston responded

Nguyenk02, we're delighted to hear that Patrick provided excellent service at Mercedes-Benz of Boston. Wishing you a Happy Holidays and many joyful drives ahead!

December 17, 2024

I had an excellent experience servicing my GLE at Mercedes Benz of Boston. Albert, my service advisor and his team are the ultimate professionals and I can trust them with their knowledge and recomme More

by Ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Mercedes-Benz of Boston responded

Ari, we're delighted to hear about your positive experience with Albert and the team at Mercedes-Benz of Boston. Thank you for trusting us with your GLE's service needs, and we look forward to welcoming you back!

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