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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
857 Reviews

857 Reviews of Mercedes-Benz of Boston - Service Center

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November 24, 2008

I have always been treated professionally and with courtesy. Work done has been of the highest quailty. They have worked well with my warranty company. I feel "in good hands" because if my car is n More

by harrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh; Laura Bloom
May 28, 2008

Chambers Motorcars of Boston helped me to save a bunch of money on my Mercedes Benz C320 when I had it serviced there. I brought it in a little before the warranty would expire, and they carefully checke More

by KevinMack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Techs
April 23, 2007

I've visited this dealership more than I would like for my 2001 C240. In the latest visit, I had my rotors and brakes replaced, as well as the emergency brake. Less than 7 months later (and less than 2 More

by againstherbchambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enio (?), Jim Messina, others
June 06, 2006

I left an expensive pair of sunglasses in my car while waiting for 2 brake lights to be replaced under warranty. When the car was retuned, the glasses were gone. At first, the service rep. said they mus More

by scotthaas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
December 13, 2005

This is my second post about the service advisor Bill Roust. Previously, I posted that this guy was rude, tried to prove that I was lying. In addition, I found that this guy works with some mechan More

by ktlimq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Roust
October 27, 2005

When I went to buy my car, this people were overly friendly. However, when I have to bring my car for service, it is nightmare. The service department people are so uneducated and rude. They act as if More

by bostonmadman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enio Rebolo
September 24, 2004

Bill's attitude: "You(customer) are a fool, I know cars very well."<br>He did not respond to my call for a couple of days. He had the tech do job I did not want. During the discussion about that matte More

by ktlimq
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bill Roust
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