Mercedes-Benz of Brooklyn

got it fixed I took my 2011 e350 for its 20,000 mile service and my car ended up with a flat and a ding on the door. Needless to say I was upset. But carol assure I took my 2011 e350 for its 20,000 mile service and my car ended up with a flat and a ding on the door. Needless to say I was upset. But carol assured me that everything will be taken cared of, she but me in a loaner and had my car back to me in the next day. I cant even tell the door was ever dinged. Carol morin in my book is the perfect ten in customer service she know how to make a customer feel like a friend. Carol is my guy at Mercedes bens of bklyn... PS last time my wife took the car to the dealer she told me how nice she was treated, it turned out to be that carol was the person that took care of her too.carol is a asset to mb of bk..... thank you More

The place for service I have been a client Mercedes Benz of Brooklyn for over 11 years previously sovereign Mercedes before current ownership. I have remained a client fo I have been a client Mercedes Benz of Brooklyn for over 11 years previously sovereign Mercedes before current ownership. I have remained a client for many reasons but one of the primary reasons is the service I receive. Carol Morin has been my service advisor for the majority of my experience and she does everything in her power to make my visits pleasant, accommodating me even on those occasions when I drop in without an appointment. On my last visit the car was serviced expeditiously despite the fact that additional work was necessary. I consider Carol Morin and Mario Castelli (sales) my umbilical cord to Mercedes Benz and more like family than just a business relationship. Although no establishment is perfect, I consider Mercedes Benz of Brooklyn the closest to perfection one will ever reach. More

Excellent service, best service rep Carol Morin. I have been a customer for over two years. I was given a male service advisor who was very impolite and had no idea how to treat customers. I spoke to I have been a customer for over two years. I was given a male service advisor who was very impolite and had no idea how to treat customers. I spoke to one of the ladies at the desk and told her if he has to work with me I will find another dealership. Immediately Carol came to me, introduced herself and told me that she will be my new service advisor and asked me to come to her desk. She was very professional, courteous and friendly. I have seen Carol several times when I visit this dealership and the way she interacts with customers, I always said to myself "why can't I have her for my service advisor." I was blessed to get her.. Carol encouraged me to extend the warranty on my vehicle, I had my doubts but after listening to Carol explaining the importance, although I thought it was expensive I took it. I had no regrets. Mercedes-Benz of Brooklyn is very convenient because it is close to my home, the employees are courteous, Carol is an asset to your business she makes you feel like family. I tell my friends and family when they are going to buy a Benz Shore Parkway is the way to go. More

Excellent Service I can always count on the Service department to exceed my expectations. The outstanding level of customer service is always on point. And Service Advi I can always count on the Service department to exceed my expectations. The outstanding level of customer service is always on point. And Service Advisor Carol Morin is great to work with and provides awesome service!!! More

Best dealership and service rep Carol Morin Been a customer for 8 years. Love how I'm treated with respect. My best interest is my service reps concern . Carol Morin is the best. I got upset o Been a customer for 8 years. Love how I'm treated with respect. My best interest is my service reps concern . Carol Morin is the best. I got upset once when I thought I had been switched to another service rep I did not know, but he turned out to be such a nice man. So I know I would have been satisfied even with him. Carol treats me like I'm the only customer she has. I always feel so special. I can call and talk with her like a friend when I think I have a problem. The entire staff is courteous and shows respect. I feel I can trust my rep. Trust is important. More

quick to the point , and accurate Jerry at MB of Brooklyn answered every question and concern I had. I didn't have much time so he was precise, accurate, fair, helpful and to the point Jerry at MB of Brooklyn answered every question and concern I had. I didn't have much time so he was precise, accurate, fair, helpful and to the point. I would recommend MB of Brooklyn and especially Jerry!!! More

Great Service! Carol was terrific, she helped me out with my needs, got my car in and out of service immediately! She went out of her way to ensure quality customer Carol was terrific, she helped me out with my needs, got my car in and out of service immediately! She went out of her way to ensure quality customer service. I was so impressed. Thanks Carol! More

Best experience purchasing a new vehicle! Matt is a gent, well groomed, well presented, well spoken. A passionate sales consultant, not a traditional car salesman. He possesses superior produc Matt is a gent, well groomed, well presented, well spoken. A passionate sales consultant, not a traditional car salesman. He possesses superior product knowledge, and absolute believe in his product. The most straightforward transaction I've ever had. I highly recommend Matt! More

Rui Costa I found Rui Costa as a Service Advisor to be excellent.His caring and expertise sets him apart from the rest..His Product Knowledge to be unsurpassed I found Rui Costa as a Service Advisor to be excellent.His caring and expertise sets him apart from the rest..His Product Knowledge to be unsurpassed and his attention to detail was excellent..He got my Mercedes Benz in and out in a timely manner at a reasonable price...you need more service advisor's like Mr. Costa...I would recommend this service Department at Mercedes Benz of Brooklyn to anyone and everyone...if i could give him ten stars i would...thanks again.. a very satisfied customer...Dan Shevlin..... I will be writing a personal letter to Mr. Doug Wells ...CEO/ Owner of the Dealership to thank him for the excellent caliber of people he has working in his service Department...Thanks again... More

bought 4 cas from Tommy Bought 4 cars from Tommy. Tommy is a great guy. he gives you great service, and a great price. what more can I say? thank you! Bought 4 cars from Tommy. Tommy is a great guy. he gives you great service, and a great price. what more can I say? thank you! More