Mercedes-Benz of Brooklyn

My service manager is Carol Morin. She is the friendliest service manager one could have. When my vehicle goes there everything runs like clockwork. She is indeed an asset to Mercedes Benz of Brooklyn. I giv service manager one could have. When my vehicle goes there everything runs like clockwork. She is indeed an asset to Mercedes Benz of Brooklyn. I give her a rate of 5 all the way. More

Al, is a great person deal with. Very friendly and helpful, makes my visits to the dealership a pleasant experience. My car is always fixed on timely manner and returned to nice and washed. helpful, makes my visits to the dealership a pleasant experience. My car is always fixed on timely manner and returned to nice and washed. More

Amazing customer service, couldn't have asked for quicker or more professional service. I have leased an Audi in the past, and although their service was exceptional, the service I received from Mr. Lashley, or more professional service. I have leased an Audi in the past, and although their service was exceptional, the service I received from Mr. Lashley, Ms. Tajibaev, Mr. Shlayan, and Mr. Narula is second to none. Would HIGHLY recommend this dealership to anyone interested in purchasing a quality vehicle. Thank You, Mercedes-Benz of Brooklyn! -JillianVita Lore More

The service was excellent, Carol's prompt and curitious manner and knowledge was second to none, I highly recommend her and the dealership, I expect to buy two new cars this year from them manner and knowledge was second to none, I highly recommend her and the dealership, I expect to buy two new cars this year from them More

The entire experience was seemless. I left another dealership after 10 years and went to MB of Brooklyn for a better experience. I was not disappointed. On the service side they are extremly accomadat dealership after 10 years and went to MB of Brooklyn for a better experience. I was not disappointed. On the service side they are extremly accomadating and easy to work with. Excellent. Thanks MB of Brooklyn. More

I have dealt with Carol for five yesrs. She has always made it easy for me to do buisness with Mercedes. Whenever I needed a loaner car Carol always made it easy and comfortable for me. made it easy for me to do buisness with Mercedes. Whenever I needed a loaner car Carol always made it easy and comfortable for me. More

I was in today for service for the first time ever...by luck I ended up with Carol Morin as my service advisor. I could not have been luckier,she treated me as if i were a member of her family. She was gre luck I ended up with Carol Morin as my service advisor. I could not have been luckier,she treated me as if i were a member of her family. She was great... professional, courteous, and just a pleasure to deal with...it actually made me happy i bought my car there. Going forward I would want to make sure she was in before iI schedule a service...i know i an in good hands...thanks Carol More

He was randomly assigned to me when I walked in the dealership. I could tell that he wasn't very informative because he never mentioned anything about the car during the time I was in the dealership. dealership. I could tell that he wasn't very informative because he never mentioned anything about the car during the time I was in the dealership. More

I am a tough critic. I give this dealer the high marks due to the exceptional service and overall experience I had for my purchase, and, continue to have for service. Besides this review, I've told all m due to the exceptional service and overall experience I had for my purchase, and, continue to have for service. Besides this review, I've told all my friends and coworkers about the extraordinary service and the quality of the people with whom you will work with over at MB of Brooklyn. Sonny put me in the exact car I wanted and worked with me to help me get a REALLY good deal. Sonny is a good guy and I'd recommend him to anyone, when I go to the dealer for car washes he always makes a point to say hello and talk a bit. His colleague Lou looked over my deal when I decided to make it a one-pay lease and he confirmed that everything was set up right, he is also a very knowledgeable guy who I'd be happy to recommend. Steve (Slava) explained the differences between the one-pay and the monthly lease, another of the great people I dealt with while there. The salesman and managers with whom I DID NOT work with were also extremely friendly, I think that MB of Brooklyn only hires good people! There is definitely a culture of excellence in this dealership and it shows in the quality of service. Anyone considering a Mercedes-Benz and lives within 300 miles of this place should seriously consider going there, while that may sound dramatic, I know the value of working with a quality dealership. More

After purchasing my first Mercedes, Alfonso Perri was my service rep. After speaking with him for a few minutes, I felt comfortable enought to ask him all the questions I had and he patiently explained ever service rep. After speaking with him for a few minutes, I felt comfortable enought to ask him all the questions I had and he patiently explained everything. I did not feel rushed at any time as I have experienced in other dealerships. I think Alfonso is knowledgeable and an overall professional. Now that I live in New Jersey, Al is the reason I continue to service my vehicle at Mercedes Benz of Brooklyn even though there are two Mercedes Benz dealerships within a 10 mile radius of my residence. I have also recommended friends and they are also pleased with Al. To me having a good service rep for my Mercedes Benz is like finding a good physician for myself. More