Mercedes-Benz of Cary
Cary, NC
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 344 reviews
Awesome time mr. Mike was an awesome help! I bought my car for 15 min. I enjoyed my dealer Mike Newman! I think he helped me choose my dream car! Thank you, Desi mr. Mike was an awesome help! I bought my car for 15 min. I enjoyed my dealer Mike Newman! I think he helped me choose my dream car! Thank you, DesiSlava from Cary More
Great experience !!! We have purchased 3 Mercedes Benz from Cary dealership and always work exclusively with David Burr. Not only is he extremely knowledgeable about the p We have purchased 3 Mercedes Benz from Cary dealership and always work exclusively with David Burr. Not only is he extremely knowledgeable about the product, he truly remains "your guy" through the entire time with the vehicle you purchase. Loyal, honest, values your time like no one else, works fast and gives best advice. He is the one always responding to any questions we may have through the time and always makes sure we are taken care of. Grateful to have him as our sales guy and looking forward to work together in the future! More
Great Service Keeps Me Coming Back! Kim Fredlund has been my "service rep" for many years and she is the reason I keep buying w/ MB---she is attentive, understands my crazy schedule and Kim Fredlund has been my "service rep" for many years and she is the reason I keep buying w/ MB---she is attentive, understands my crazy schedule and is always accomodating with a loaner car to insure I stay on track with my work.....and even better, she always gives options for repairs, replacement, etc...I never feel any pressure...I always believe she is looking out for me! More
Good experience As a foreign first time to buy car in U.S, Awadi is very helpful to go through everything and offer good price. Good guy recommended for looking for M As a foreign first time to buy car in U.S, Awadi is very helpful to go through everything and offer good price. Good guy recommended for looking for Mercedes. More
First Benz I've been a BMW owner for years but wanted to dip my toe into the Mercedes world. Purchased a hard to find CPO. David helped a ton. He is EXTREMELY I've been a BMW owner for years but wanted to dip my toe into the Mercedes world. Purchased a hard to find CPO. David helped a ton. He is EXTREMELY knowledgeable and experienced. Great experience! More
Great Car Buying Experience I enjoyed my car buying experience from MB Cary. Not only did they have deep knowledge about the brand, they were also very personable, transparent, I enjoyed my car buying experience from MB Cary. Not only did they have deep knowledge about the brand, they were also very personable, transparent, and trustworthy. They worked hard to find me the car I wanted, and kept in contact with me until it was located. This is my first Mercedes, and will never go back to another manufacturer again. Mercedes is awesome, yes, though the customer service experience I had here, is the biggest reason I will own a Mercedes for life. More
Awadi - Mercedes-Benz of Cary Awadi was a pleasure to work with at Mercedes-Benz of Cary. He was very patient and professional as I made a huge purchase. I felt like he really work Awadi was a pleasure to work with at Mercedes-Benz of Cary. He was very patient and professional as I made a huge purchase. I felt like he really worked for me with the management team to get me the deal I came in looking for and was very pleased with the overall outcome of my new car! More
Poor execution Screwed up deal 3xs and burden of proof left to me to correct the errors. No manager contacted me directly to discuss. Not valued as 10+year custome Screwed up deal 3xs and burden of proof left to me to correct the errors. No manager contacted me directly to discuss. Not valued as 10+year customer. More
Accommodating and Welcoming I was very impressed with the service I received at MB of Cary. MY salesman Awadi was very pleasant to work with. He quickly accommodated my schedule I was very impressed with the service I received at MB of Cary. MY salesman Awadi was very pleasant to work with. He quickly accommodated my schedule and made an appointment with me that was right at closing time, yet he was patient and saw to it that all my questions were answered. The finance area was also pleasant to work with and they made every effort to do most things over the phone to ensure I could be in and out as quickly as possible, yet never made me feel rushed. More
Truely exceptional service I've had my 2012 GL450 serviced at MB of Cary for the last 2.5 years after I bought the vehicle from this dealer. My experience with service has been I've had my 2012 GL450 serviced at MB of Cary for the last 2.5 years after I bought the vehicle from this dealer. My experience with service has been truely exceptional. Recently, my foot board was broken. Kim diligently investigated the piece that was broken, identified the parts needed, carefully examined the warranty coverage and helped me to replace the foot board. The craftsmanship was as good as the day I got the car. When my front right light bulb was broken all of sudden, Kim again took me in for an ad hoc service appointment; within 1 hour, I am back on the road again. Kim's professionalism and attention to detail is very impressive. Thank you Kim! More




